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Buick GMC Brooksville - Service Center

Brooksville, FL

4.6
512 Reviews

512 Reviews of Buick GMC Brooksville - Service Center

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May 22, 2024

Fast, easy, painless experience. From dropping off to picking up, everything was easy. Donna was very helpful and called me when ready to pick up. More

by DominatorC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024

If you want a quick oil change this isn't the place for you to go. More

by MATTHEWRAYMONDKUNDA
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Buick GMC Brooksville responded

We are sorry to hear about you service experience with us. Please contact us so we can get understand more about where we failed you. Tom Deem, Service Manager 352-600-1255

May 19, 2024

Company lost track of customer service . Playing the shell game with the warranty program I spent 60,000 truck and 3,000 on a warranty that I was told was bumper to bumper paid cash on both More

by DAVEWOLF0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Stals
1.0
This rating includes all reviews, with more weight given to recent reviews.
DENISE LACICH
2.0
This rating includes all reviews, with more weight given to recent reviews.
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
HOWARD ABRAHAMS
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Buick GMC Brooksville responded

Mr. Wolf, We apologize if you feel we misled you in any way, that was certainly not our intention, nor would we gain any benefit from doing so. We can appreciate your disappointment that the items were not covered under the warranty you agreed to and purchased. We sincerely apologize that we disappointed you and wish you the best of luck in the future. Sincerely, Jennifer Stals, General Manager

May 25, 2024 -

DAVEWOLF0 responded

I don’t feel I was misled I was misled you do gain the benefit. Your company made $3000 and still charge me 550 for a radio that your plan clearly says electronics. You should just do the right thing.

May 19, 2024

Donnie was a terrific nice man who I am sure to work with again and did a fantastic job More

by That one guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024

I worked with Bryan and he promised to get back ith me regarding the car, it end up working out to be fine. Beautiful job on the car More

by robinilathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan in collision department
May 19, 2024

The Staff was amazing from start to finish. Body shop did an excellent job. We told our family,friends about our experience. More

by Jacquelyn Smalls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024

The car looks great and it was a well done job. Just wish their was better communication- asked to be informed but it didn’t happen. More

by jane.harrold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

Great people to deal with 👍👍👍 took care of all of my issues with very quick return. Made my day More

by REPOJP48629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

The service department is second to none. Service was done right and in a timely manner. Very professional. Would definitely recommend them for all your automotive needs. More

by Harleyhudd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2024

Always speedy and pleasant, work completed in a timely manner, plus a car wash at the finish Thanks More

by CHEWITT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
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