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Buick GMC Brooksville - Service Center
Brooksville, FL
516 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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516 Reviews of Buick GMC Brooksville - Service Center
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July 27, 2024
ZERO STARS! ! After I placed the order, which did not include bogus fees, advantage package or icon connect. I built a truck order on GM website that did NOT incl ! After I placed the order, which did not include bogus fees, advantage package or icon connect. I built a truck order on GM website that did NOT include ikonconnect, ceramic coating packages or bogus fees. I was given misleading information stating that I would have the option to purchase a 3 or 5 year (went back and forth on the length) warranty for the ceramic coating ONLY. Come to find out it was $2500 for all this extra crap I did not choose. Which they claim I was told about on day of order and they have you sign a bogus paper with the extra crap but when you question about it they say don’t worry we’ll discuss that when the order arrives, because I’m not obligated to buy once it arrives. The lack of communication from the salesperson throughout the whole process was horrible!! I was never contacted about status updates. I had to contact them. Then I find out that my original salesman quit! Upon delivery and pickup they did a horrible detail job, failed to top off DEF. Told me it was ready yet, no DEF, no fuel, complete incompetance, who knows what else they did or did NOT do! The “finance” person was a total jerk, didn’t like me asking questions, kept pushing me to sign papers, hesitated and made excuses when asked for my deposit refund. Would not remove the advantage package I did not ask for or order. The idiot finance person made a ton of nonsense credit inquiries which all went on my report. I should have walked out and let them pay interest on an unpurchased vehicle as it sat on the lot with all the other unpurchased vehicles for not willing to negotiate with me at all or provide the slightest transparency!! More
by MATTKNORR64
Verified CustomerEmployees Worked With
July 26, 2024
People are great, facility is always warm and friendly. Customer lounge is comfortable and mostly quiet. Thanks for the great service as always!!! Customer lounge is comfortable and mostly quiet. Thanks for the great service as always!!! More
by tomdeem340
Employees Worked With
July 26, 2024
Excellent reception. Explained what had to be done. Completed in less time than anticipated. Even had a car wash. Highly recommend GMC Brooksville. Explained what had to be done. Completed in less time than anticipated. Even had a car wash. Highly recommend GMC Brooksville. More
by JNEIL14
July 26, 2024
Your service n professional attention was the best. I will recommend my family and friends to visit you for their cars needs. Thanks again. I will recommend my family and friends to visit you for their cars needs. Thanks again. More
by Sam6020
Employees Worked With
July 26, 2024
Always get treated well and tell me the best options. Ever since I bought the car from them might take it back to them for my oil changes Ever since I bought the car from them might take it back to them for my oil changes More
by BAKERVAL117
Employees Worked With
July 25, 2024
The services that I always receive at the Brooksville Dealership are great , the people there are so nice . Dealership are great , the people there are so nice . More
by qumraminterian
Employees Worked With
July 25, 2024
Very nice and detailed in what was being done. Great experience and nice refreshments while you wait I might ad. Thank you Great experience and nice refreshments while you wait I might ad. Thank you More
by SCTMAR3
Employees Worked With
July 25, 2024
The staff at the dealership were all professional and attentive. Special thanks to Josiah for his coordination in resolving my issue. attentive. Special thanks to Josiah for his coordination in resolving my issue. More
by JLOEDEL1
Employees Worked With
July 24, 2024
Neat clean. This right here is annoying. I don't have 15 words. Thank you. This right here is annoying. I don't have 15 words. Thank you. More
by AUTIEJOE2
Employees Worked With
July 24, 2024
Everyone is very helpful. I get phone calls about how my vehicle is coming along. Checking out is fast, easy and friendly. I get phone calls about how my vehicle is coming along. Checking out is fast, easy and friendly. More
by Greg villani
Employees Worked With
