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Buick GMC Brooksville - Service Center

Brooksville, FL

4.6
521 Reviews
Call Service Center (352) 796-3554

521 Reviews of Buick GMC Brooksville - Service Center

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August 16, 2024

Poor customer service and couldn't complete a task which was a huge inconvenience to me More

by SEANDG24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DONNIE PELHAM
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Buick GMC Brooksville responded

Thank you for taking the time to let us know about your experience with us. Please accept our apologies that we disappointed you. We would love to know more about your experience, so that we can make improvements to our process for the future. If you wouldn't mind letting me know more about what happened, I would greatly appreciate it. Sincerely, Jennifer Stals, General Manager jstals@bgbrooksville.com

August 15, 2024

EVERYONE IS SO HELPFUL. Always explain everything with a smile. Always keep us updated what's going on. More

by SMDANE2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stals
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSEPH GYURICSKO
5.0
This rating includes all reviews, with more weight given to recent reviews.
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Buick GMC Brooksville responded

Thank you so much for the generous review ! We appreciate your business

August 15, 2024

I've bought 2 trucks here and had all services done at the dealer always had exceptional services great crew More

by VALLEYMAN1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 14, 2024

I used them for a Progressive Insurance claim. They got my truck done quicker then planned. More

by goody2shoes81370
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy, receptionist
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August 14, 2024

Always prompt with service- thorough in every way. Donna is an excellent service advisor, would recommend her highly More

by JCOULOURAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
4.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 13, 2024

charged for air filter but shows 5 0/0 left did I get a filter prove it! More

by ONE800SELLAVON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSIAH MAHER
3.0
This rating includes all reviews, with more weight given to recent reviews.
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August 12, 2024

They had to replace a tire under warranty and they were able to get the tire in the same day and replace it. Kept me posted as I waited. More

by JASON.HICKS654321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 12, 2024

My vehicle was taken there after an accident. Was told it was fixed went and got it was not fixed was still not running right and things were dragging under the car that weren't fixed. Took it b More

by lnhinson86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DONNA CORLEW
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

Buick GMC Brooksville responded

Thank you for taking the time to reach out. Please accept our apologies that we disappointed you. The mud guard that was hanging down was not part of the loss, but we did repair this for you as a goodwill measure. We will work to do a better job of communicating to our customers when we find items like this and give the customer the option to have them repaired, outside of the insurance estimates. In regards to the tires, we did check the alignment and we are happy to share the printed results with you. The vehicle alignment was within spec and was determined that three of the tires were cupped and worn which was causing the driveability issues. As you know, the dealership does not determine what items are approved, your insurance company does. We did submit the tire concern to your insurance company for you. Unfortunately, Progressive declined to approve the tires as part of your claim. That said, due to excessive wear on the tires, even if approved the customer responsibility portion of the cost would have been approximately 80% of the total. We are happy to share whatever documentation or pictures of anything, if you would like to review with your insurance company. Please let us know if we can be of any further assistance.

Aug 13, 2024 -

lnhinson86 responded

Im not even worried about the tires as much as i am the fact that you had me pick up a car that was not fixed correctly it had plastic parts hanging still and its still is not running correctly but thats the only part you responded to was the tires .

Aug 13, 2024 -

Buick GMC Brooksville responded

We are happy to review and inspect the vehicle for any issues you are still experiencing. We will do everything we can to resolve the matter for you. You will hear from us shortly to schedule a time to inspect the vehicle and review your concerns.

August 11, 2024

Oil change took 2 hours, too long. A 7 $ fee for a repair order, never heard of that . A charge for paying with a credit card. Pretty sure you will not see me again. More

by FBLJOKERPOKER
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
3.0
This rating includes all reviews, with more weight given to recent reviews.
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August 11, 2024

, great work by staff and on time! Thanks Donnie and Mike F. In Parts! Awesome More

by Kate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Foley in Parts
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