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Buick GMC Brooksville - Service Center

Brooksville, FL

4.6
534 Reviews

534 Reviews of Buick GMC Brooksville - Service Center

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October 01, 2024

The most recent visit to this dealer was pleasant. The Service staff was courteous and professional. My vehicle spent much less time being serviced than originally anticipated . More

by DWHARPER1963
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2024

Not good was willing to pay hourly rate $189 or $199 an hour was told by Josh his best mechanic would spend a whole day to figure out what was wrong but it never happened blamed it on a intermittent proble More

by chrisgunn13.cg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JOSIAH MAHER
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Buick GMC Brooksville responded

Thank you for taking the time to let us know about your experience. Please accept our sincere apologies that we disappointed you. We can certainly understand your frustration, as diagnosing intermittent issues can be challenging, especially when they cannot be duplicated. The technician that worked on your vehicle is highly experienced and trained and I can assure you that no shortcuts were taken in the diagnosis attempt on your vehicle. Due to the circumstance, we made a goodwill effort and waived the diagnosis charges. I am sorry that you feel we did not do enough to earn your satisfaction with the process. It is or goal to provide exceptional service to every guest. We are truly sorry that you feel we did not achieve this goal. We would be happy to address your concerns once again, if you are able to leave the vehicle with us for a longer period of time. Please reach out if we can be of any further assistance. Sincerely, Jennifer Stals General Manager

September 29, 2024

Donnie does a great job he does everything he needs to do plus more and thank you Donnie More

by BOGRIEVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSIAH MAHER
4.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
2.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2024

Donna was very helpful, and knowledgeable. She followed thru with helping me. Seems to be buoy her work More

by Kathilcollison
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2024

The call transfer to service is terrible. I almost always to to voice mail. That part ducks, i would like more personal working the phones in service. More

by buster8352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2024

Have purchased five vehicles from the dealership and have always been very pleased with the service I have received. Always very accommodating. Great job. More

by JHOLDA3026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2024

Pleasant staff, clean facility, comfortable chairs. Could use better update information on the visit. Everyone is helpful and acknowledges the visitors. More

by RNALK50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier. Very pleasant
September 26, 2024

The service that was scheduled was performed on tin and in a professional manner, the waiting room was clean with all the proper accommodations More

by WROMANOW99
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Grema
September 25, 2024

I just bought my 4th vehicle from this dealership and have had nothing but good service, from the sales staff to service. More

by CARPERB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
DANETTE SIETSEMA
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
NOAH MATZ
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2024

Very friendly and very efficient. Took the time to explain everything to me. The best part was that service was free since my car is new More

by THEFLORIDALIVING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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