Buerkle Acura
Minneapolis, MN
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Top Notch Purchasing Experience Buerkle Acura, and specifically Mark Schiller, made the process of buying my new car a complete breeze. I was referred to Mark and Buerkle by a frien Buerkle Acura, and specifically Mark Schiller, made the process of buying my new car a complete breeze. I was referred to Mark and Buerkle by a friend and I can see why. Of the three dealerships in the Twin Cities, only Mark and Buerkle actually seemed to be prepared for my test drive. They were flexible and attentive. The MDX was waiting up front for our test drive after Mark walked through some of the features of the model inside the building. He made sure all of my questions were answered and I never felt any undue sale pitch or pressure. The sales manager followed up the visit with a note thanking me for my time. I still haven't heard back from the other dealers. I felt like I was a valued customer at Buerkle and not just another sale. During the test drive Mark really did an excellent job of showing me all of the features on the MDX. He had the full route planned out ahead of time and made sure we had places to show the car's excellent handling and safety features. The dealership is very clean and modern. The waiting area is nicely stocked with water and a number of different k-cups. They've never really kept me waiting either. The only time I had to wait was when they were putting my plates on after I purchased the car. They also took the time to give it a wash and clean the floor mats. Nice touch. The purchasing process was a breeze as well. I didn't feel like I got the run around during the negotiations. They weren't out to waste my time with a highball offer either. The financing process was also a breeze. I really can't think of a single negative thing to say about any step of the process. They were really that good. It's hard for me to compare to past experiences since this was the first new car I've purchased. If this is any representation of how well I'll be treated as a customer, I don't see any need to shop at any other dealership in the future. Thanks Mark and Buerkle. More
Service was satisfied . Great customer service. I would reccomemed to friends, family, and co workers. Waiting area clean. waiting time was reasonable. Feedback on finanicial Great customer service. I would reccomemed to friends, family, and co workers. Waiting area clean. waiting time was reasonable. Feedback on finanicial information was answered verh quickly. Our sales employee andy took his time to answer every little question and details we had. My daughter and I are very pleased with customer service. More
Great experience, great car Great experience buying used acura tsx. Everything went smooth and had no issues whatsoever. The car itself was well-maintained, and acura certified. Great experience buying used acura tsx. Everything went smooth and had no issues whatsoever. The car itself was well-maintained, and acura certified. Very nice! More
Smooth and easy experience! Dennis at Buerkle Acura was outstanding. The whole experience was smooth from beginning to end. We felt comfortable with all of the detailed informati Dennis at Buerkle Acura was outstanding. The whole experience was smooth from beginning to end. We felt comfortable with all of the detailed information we received about our car. Chris found us better financing that we had found, and our 2013 Acura MDX was cleaned to perfection when we picked it up. We will make any future car purchases at Buerkle. More
New customer, great experience! As a first time buyer, purchasing my 2013 RDX couldn't have gone smoother with the Buerkle team. Rick Thomas was warm, patient, and knowledgeable thr As a first time buyer, purchasing my 2013 RDX couldn't have gone smoother with the Buerkle team. Rick Thomas was warm, patient, and knowledgeable throughout my decision making process. He was attentive to my 'bottom line' in negotiations and offered a pleasantly unexpected trade-in value on my 2001 Honda. The RDX looks brand new and was serviced before take home with the highest quality. Chris Knutson was also personable and got me a rate I was satisfied with during financing. From start to finish, my family and I were reminded that Buerkle Acura’s customer service exceeds White Bear’s and Bloomington’s and will coming back and spreading the word! More
Haven't bought anywhere else in over 15 years. Been coming here to buy cars and get regular maintenance for over 15 years. Last one I bought was from Mark Schiller. Another TL. Kinda feels like Been coming here to buy cars and get regular maintenance for over 15 years. Last one I bought was from Mark Schiller. Another TL. Kinda feels like home! I could go on and on raving about how I've been treated etc but I don't think I need to. 15 YEARS should say it all. More
Receptionist was very rude and unprofessional Service advisor had no direct line, and I was at work during the service, so I couldn't pick up his calls, and had to call back whenever I had a chanc Service advisor had no direct line, and I was at work during the service, so I couldn't pick up his calls, and had to call back whenever I had a chance. Always had to go through the receptionist. She asked me "do you have a problem? You've been calling a lot. Do you have a problem or something?" Most calls after that went straight to the advisor's voice mail. Pat, is the receptionist's name I'm assuming, was very rude and when I picked up my vehicle, I wasn't surprised that she was on her cell phone. More
2013 MDX (1/11/2016) Plenty of selections to choose from and on-line financing application was simple. Our salesman, Gregg, seemed like a nice person. I certainly recomman Plenty of selections to choose from and on-line financing application was simple. Our salesman, Gregg, seemed like a nice person. I certainly recommand to friends and family. More
No need to go anywhere else We purchased our 5th car from Mark Schiller at Buerkle a few weeks ago and each time I am amazed at how well we are treated. Mark takes the time to l We purchased our 5th car from Mark Schiller at Buerkle a few weeks ago and each time I am amazed at how well we are treated. Mark takes the time to listen to what we are looking for and the next thing you know you are driving a car that gives you everything you have asked for. mark makes it easy to buy a car and the service and finance staff at Buerkle make it easy to keep that car. Thanks and we will be back (in about 5 years). More
2004 MDX purchase Quality business practices, product and Staff. If Carfax allowed one to filter on quality dealerships, Buerkle Acura is in that mix. A fine source of Quality business practices, product and Staff. If Carfax allowed one to filter on quality dealerships, Buerkle Acura is in that mix. A fine source of pre owned vehicles. More