Buena Park Honda - Service Center

BEST SERVICE I been to other Honda dealers but James from Buena Park honda provided best service ever. He answered all my questions with his knowledge of cars. He I been to other Honda dealers but James from Buena Park honda provided best service ever. He answered all my questions with his knowledge of cars. He was polite and professional. I recommend him to everyone, you won't regret! More

Happy customer Always professional and knowledgeable. The service advisors are the best. The dealership is well kept except for the coffee machine. Overall excellent Always professional and knowledgeable. The service advisors are the best. The dealership is well kept except for the coffee machine. Overall excellent experience each and every time. More

professional and helpful James is very professional. He is so patient to answer my questions. At the end, he helped me with some car door lock stuff. He is very helpful James is very professional. He is so patient to answer my questions. At the end, he helped me with some car door lock stuff. He is very helpful More

Good Service Went in for routine service on my car. James was nice, professional, and very polite. I did not even have to wait for an hour for my car to be finishe Went in for routine service on my car. James was nice, professional, and very polite. I did not even have to wait for an hour for my car to be finished. Making an appointment beforehand for service was helpful so that I did not have to wait as long. More

Average Went in for service. Fairly busy. Service advisor greeted right away. Great for standard oil change but forgot to follow up/through about sound I ment Went in for service. Fairly busy. Service advisor greeted right away. Great for standard oil change but forgot to follow up/through about sound I mentioned. More

HORRIBLE SERVICE I went in for service, dropped off my car and went back. They LOST my smart key and it took them almost 30 mins to just ADMIT that they cannot find my I went in for service, dropped off my car and went back. They LOST my smart key and it took them almost 30 mins to just ADMIT that they cannot find my key. Not informing me what was going on at all, I figured that something has gone wrong. The key was eventually found after one hour of dealing with the situation. However, the way the employees dealt with this situation was just UNBELIEVABLE. 1. The advisor, Alvin said that he doesn't know if they will replace the smart key system because his boss is not around and that I should come back the next day. They didn't want to take the liability of the key being lost. 2. I wanted to get some follow-up service but the advisor Ricky, service manager, Phan, even the general manager of Buena Park Honda NEVER replied back to my e-mails. IT IS CLEAR TO ME THAT BUENA PARK HONDA DOES NOT CARE ABOUT THEIR CUSTOMERS ESPECIALLY IN SITUATIONS WITH BAD SERVICE EXPERIENCES. This is not my first time having a bad experience at Buena Park Honda. I am not ever going back there again. More

Very Friendly and Helpful! I was just in to this Honda location for my annual service visit on my leased vehicle and Ricky was extremely patient and helpful with all of my quest I was just in to this Honda location for my annual service visit on my leased vehicle and Ricky was extremely patient and helpful with all of my questions! Thank you for a great visit and for making it such a positive experience for me! More

Great Service Every time I have taken my 2006 Honda Pilot or 2010 Honda Pilot to Buena Park Honda to be serviced from start to finish all staff members are profess Every time I have taken my 2006 Honda Pilot or 2010 Honda Pilot to Buena Park Honda to be serviced from start to finish all staff members are professional, attentive, and courteous. More

Very Satisfied I just inherrited a 2014 CRV from my mother in law who passed away and the car sat for almost a year at her place and even though the car felt great i I just inherrited a 2014 CRV from my mother in law who passed away and the car sat for almost a year at her place and even though the car felt great i decided to have the dealer check it out just in case. I called and they had an appointment available the next day even though I chose 2 days later on Saturday for convienence. Once I got there a guy greeted me with a tablet and got me all checked in and asked what I needed done. ( I just wanted them to look over the car and make sure there was no leaks form sitting and that it was running up to par. ) He told me he would do a recall check, and after looking at the car he recommended a brake fluid change due to sitting and it's color and a tire rotation. Anything else that needed to be done would be determined if they found something. But they had a quote done in less than 10 minutes so I could be on my way and my car was done the same day (in fact they called me 4 hrs later). When I came back some one was there to pull my paperwork and went over everything and got me to the cashier to pay. It was a very good experience with no pressure to pay for extras that was not needed. They called and recommended that cabin filter to be changed but did not pressure me to ok it. The only thing that sucked was even though they had free shuttle service to take you home, the wait was too long. I would have had to wait up to 2hrs possibly. Luckily my wife got there quick to pick me up. Overall I would totally go back to them. More

Oil change First time that I get helped by James. He did an amazing job and my car was in and out early. Every time I come they always have the same same custome First time that I get helped by James. He did an amazing job and my car was in and out early. Every time I come they always have the same same customer service and that's why I keep coming back it's just amazing. Thank you James! More