Buena Park Honda - Service Center

Exceptional Service The service writer David Rosales was very helpful answering all my questions. The service was relatively quick and everyone I dealt with was professi The service writer David Rosales was very helpful answering all my questions. The service was relatively quick and everyone I dealt with was professional and courteous. I appreciate the focus on great service to the customer. More

AMAZING SERVICE AND STAFF! My mom and I came to Buena Park Honda for an oil change and thought we'd have to wait awhile since we didn't have a scheduled appointment. However, w My mom and I came to Buena Park Honda for an oil change and thought we'd have to wait awhile since we didn't have a scheduled appointment. However, we were taken care of very quickly! From the moment we pulled into the service lane, we were greeted warmly and every employee was attentive and efficient at getting us set up right away. I had brought in a coupon from a different Honda dealer and Buena Park Honda honored it without a problem! Our service advisor/consultant was Alvin, who was very helpful, friendly, and professional. While we waited for our car, he was very attentive and updated us on what was going on throughout. It seemed like everyone here really cares about their customers! :) But honestly, I'm not surprised... because even when I bring in my Aunt's older Honda Accord to be serviced here, I always have such a great experience with the people/service. Always timely, courteous, and kind! If you need any kind of service done, go! And although ALL of the service advisors are amazing, ask for ALVIN! He will take very good care of you!!!! :) THANK YOUUUUU***** HAPPY CUSTOMERS!!!!!!!!!!!!!!!!!!!!!!!!!! :):) More

repair for a factory recall It took me approx. 5 phone calls to get through to the service department. I left 2 messages that were never returned. I mentioned that the seat relea It took me approx. 5 phone calls to get through to the service department. I left 2 messages that were never returned. I mentioned that the seat release in the trunk had never worked. I tried to use it 3 years after I purchased the car. I was charged 300 plus to get something repaired that never worked properly More

Eduardo Lopez is an asset to Buena Park Honda Eduardo did everything in in his power to make my service appointment the best experience imaginable. He was upfront, transparent, and I trusted him c Eduardo did everything in in his power to make my service appointment the best experience imaginable. He was upfront, transparent, and I trusted him completely with his service recommendations on my Honda Accord. There was a time when I really did not like going to this service center, but they have really turned it around with great employees like Eduardo. More

Great Service Dept! On my way to Las Vegas my oil light maintenance light came on. Stopped in at Buena Park Honda and was professionally greeted by Ricky Ho. I told him I On my way to Las Vegas my oil light maintenance light came on. Stopped in at Buena Park Honda and was professionally greeted by Ricky Ho. I told him I was on my way to Vegas and if he can get me a quick oil change for my car. He said no problem I'll even wash the car for you. I was literally in and out of the dealership in less than 45 minutes! With a car wash! Great red carpet treatment and I highly recommend this dealership based on their professionalism for service! More

HORRIBLE EXPERIENCE Is there a reason to make an appointment, when it takes 4.5 hours to change the oil in a car? Absolutely upsetting to know that my whole Saturday was Is there a reason to make an appointment, when it takes 4.5 hours to change the oil in a car? Absolutely upsetting to know that my whole Saturday was wasted at this dealership. No apologies, no what can I do to make this better. NOTHING. First of all, you make an appointment for a basic oil change to be told that it will take 2.5 hours. So then I uber home to be called back at hour 3 from the advisor that the car is finished to find out that it was NOT!!! Then after an hour after I have arrived and paid for my service , I go out to the car to find that the oil light that we originally came in for is still on. DID THEY EVEN WORK ON THE CAR? Was it just sitting there for 4 hours for what? They reset it but what does that mean? I could have reset it myself. Its even a wonder if they changed the oil in my car. UNBELIEVABLE!!!! More

Follow through is importany When the dealer delivered my CRV I found scratches on the gear shift panel made by a lot attendant when the car was being prepped. The attendant tried When the dealer delivered my CRV I found scratches on the gear shift panel made by a lot attendant when the car was being prepped. The attendant tried to "get away" with his careless work and failed to divulge what he had done. When I found it and told the salesperson she took stoepsvtobhave the panel replaced the next week. I appreciated her effort and the follow through. I trust the dealer confronted the attendant because I was angry. I trust his supervisor/boss was likewise upset. More

Great Customer Service After a car accident that left my car totaled, I found myself unexpectedly searching for a new car. Martin did not pressure me and patiently worked w After a car accident that left my car totaled, I found myself unexpectedly searching for a new car. Martin did not pressure me and patiently worked with me during the purchase of my CPO Pilot. When I needed a few things looked at and taken care of, Eddie from Service was great! He kept in close contact with me and made sure everything I requested was taken care of. Would recommend this place if you are in the market for a solid vehicle with great service. More

Tire service and oil change The overall experience was reassuring. Many hesitations come to mind when you're a female and going into getting your car checked. The team at BP Hond The overall experience was reassuring. Many hesitations come to mind when you're a female and going into getting your car checked. The team at BP Honda made sure my car was well taken care of and my concerns were appropriately addressed. Ricky welcomed me at the service lane and asked me for the reason of my visit. The mechanic Shawn performed checks and oil change in an efficient amount of time, regardless of the crowd and having no appointment scheduled. When my car was completed, Ricky along with the manager Phan approached me making sure my concerns were all addressed along with reminding me what was done on the car. The lady at the cashier window whom I forgot the name of, was friendly. She greeted me with a smile then verified my total with briefly listing what I got done. I'm confident the whole staff are great at BP Honda but these were the individuals whom I directly talked to while I was there. They carry out what it means to show effective customer service. More

First time The was my first visit to Buena Park Honda and I was very happy with the customer service I received from Oscar. Car promised and delivered by 9am The was my first visit to Buena Park Honda and I was very happy with the customer service I received from Oscar. Car promised and delivered by 9am!!! Thanks Oscar!! More