Buena Park Honda - Service Center

Service on a Recall Notice I got my first recall notice so i made an appointment on line which is super easy to do and they follow-up with confirmation. i took my car in before I got my first recall notice so i made an appointment on line which is super easy to do and they follow-up with confirmation. i took my car in before my actual appt time. they took me in right away. i was greeted by Giovanni who was most helpful and took time in checking out my car all the way around and if i had any other concerns with the car i did and i explained those to him. he told me he was going to have them checked out. i was very happy with the way he treated me as a customer and especially being a lady not knowing much about cars. Giovanni was helpful and informative he is definite a helpful honda guy. More

Tire service and oil change The staff here are great! Customer service and efficiency are two areas that they live by. Phan, Ricky, and Savy are the ones whom I directly talked t The staff here are great! Customer service and efficiency are two areas that they live by. Phan, Ricky, and Savy are the ones whom I directly talked to. The place was clean, the service was fast, and a place that I continue to bring my Honda back to. More

A so-so experience Wait time was long, 30mins to drop off and 20mins to pick up my car. Service time was 1 hour, which was a decent wait time. Wait time was long, 30mins to drop off and 20mins to pick up my car. Service time was 1 hour, which was a decent wait time. More

Get the right customer service I went to this dealership for a second oil change couple weeks ago and it was my first time at Buena Park Honda as I always went to Riverside. The pro I went to this dealership for a second oil change couple weeks ago and it was my first time at Buena Park Honda as I always went to Riverside. The process took the usual time, no worries. When I got my car and driving a couple of days after the oil change I learned that the 9mm nut for the Heat Shield/Oil cover was missing and my sheet of metal was hanging out all over the floor. Now this is why I like Buena Park Honda and why I am going to go back. The day that I left a customer service from BP Honda texted me and asked how my visit was AND i got a email from BP Honda asking if I had any complaints. The person who texted me is named Eddie, and he was very nice and took time to hear me out and told me what I can do so that they can know what they need to fix/replace. Eddie is the man not only because hes was nice but took me to the body shop to show me what was wrong, what i needed to fix, and what options he has for me and man he has his customer service ON POINT. Usually when I see dealers and body shops I go in and tell them what I think or know is wrong and they just try to do it fast and get my money, and I dont even know what they did to fix it until they are done. But Eddie was kind enough to show me what bolt was missing, what other bolts were missing before I came in, and solutions that he can offer. I will definitely go back and do all my inspection/oil change/tire rotation/and even a free car wash! at BP Honda. Thank you for the great service Eddie! More

Cordial, professional service My Honda Accord's service light went on indicating that my oil was at 15% and it also turned out that the car needed it's 35,000 mile service. I made My Honda Accord's service light went on indicating that my oil was at 15% and it also turned out that the car needed it's 35,000 mile service. I made my service appointment online and did not have to wait more than 5 minutes before being ushered in and met by Jamie who efficiently reviewed my service record and took several measures of my car. I had had the car serviced in June in preparation for a long driving trip and some of the 35,000 mile maintenance service was done then, according to my service record. Jaime accurately predicted the amount of time (2 hours) and estimated the cost for the service. My husband was with me and we were also purchasing a car, which took us 5 hours to complete so Jaime waited patiently before letting us know that our Accord was ready. While checking the car in, Jaime and I discovered that we were both interested in art, he does acrylic painting and I'm a watercolorist. He showed me a photo on his cell phone of a Halloween project that he and his daughter/son (?I can't remember which) had completed and it was terrific! The one thing he did forget when it came time for me to pay for the service, was to deduct the coupon I had brought in that shaved off $65 from the total price of the service, and he needed to be reminded. He apologized and ran the paperwork through to correct the error. I have consistently had pleasant experiences from Buena Park Honda service providers, that's why my husband and I have been loyal to this dealership for the past 20+ years. More

Excellent Service My experience on 11-13-17 was excellent . The manager Ricky that helped me out was very pleasant. It's nice to beable to go somewhere and get great se My experience on 11-13-17 was excellent . The manager Ricky that helped me out was very pleasant. It's nice to beable to go somewhere and get great service. I will definitely go back for any issues with my car.. More

Great service I visited Buena park honda. JAIME GOMEZ was the honda employee who assisted me. He provided the BEST customer service I ever had at any car dealership I visited Buena park honda. JAIME GOMEZ was the honda employee who assisted me. He provided the BEST customer service I ever had at any car dealership. He was fast and professional. He deserves raise and promotion. I had some issue with car break pad and he and the friendly mechanic named Daniel helped me. Thank you Jaime and Daniel for your outstanding service! More

Excellent service Eduardo provided excellent service, he provided updates along the way and made sure my vehicle service was done promptly. Will definitely bring my car Eduardo provided excellent service, he provided updates along the way and made sure my vehicle service was done promptly. Will definitely bring my car back! More

Great Customer Service Ever since I bought my vehicle back in 2010 I have had my vehicle go in for its regular check-ups. Everyone from guy that in charge of the shuttle bus Ever since I bought my vehicle back in 2010 I have had my vehicle go in for its regular check-ups. Everyone from guy that in charge of the shuttle bus, to the mechanics and other staff are always very welcoming but most importantly have great customer service. More

Quick and painless I took my car in after noticing it seemed to be bucking/jolting more than usual. Jaime quickly got a grasp of the situation and let me know he and a t I took my car in after noticing it seemed to be bucking/jolting more than usual. Jaime quickly got a grasp of the situation and let me know he and a technician would take care of it. Ended up being just a quick fix! More