Buena Park Honda - Service Center

Horrible Service experience I have attended this dealer multiple times for service (with and without appointment). I recently went to the appointment i had scheduled for 4/3/17 a I have attended this dealer multiple times for service (with and without appointment). I recently went to the appointment i had scheduled for 4/3/17 at 4:30pm. I arrived early and despite having an appointment my car was not given back to me until 6:58pm!!! Are you kidding me? What is the purpose of making an appointment if you are not seen at the time and still wait about 3 hours. The worse part is that i just needed to purchase a new tire (ONE TIRE).... wow! I absolutely do not recommend the service. More

Disappointed in Service I arrived 10 minutes early for a vehicle service appointment. I waited in line for 45 minutes after my appointment time before a service advisor was a I arrived 10 minutes early for a vehicle service appointment. I waited in line for 45 minutes after my appointment time before a service advisor was able to get to me. The service advisor J.G. was not personable and needs work with his customer service skills. I am starting to regret purchasing a vehicle from this honda dealership due to having 2 bad experiences from this place. Hopefully they turn things around before i have to go to that dealership again. More

great customer service one of the best dealers i have gone to. work in a dealer myself and this experience was quick and easy have no complaints all around great service one of the best dealers i have gone to. work in a dealer myself and this experience was quick and easy have no complaints all around great service More

Service department needs improvement This has happened to me 3/3 visits: Went for an oil change which should take no more than 30 minutes. I ended up waiting for 2 HOURS Only rea This has happened to me 3/3 visits: Went for an oil change which should take no more than 30 minutes. I ended up waiting for 2 HOURS Only reason I come is because I bough an oil change package with my lease. Otherwise, I wouldn’t bother coming in for service. More

Great Service Signed up last minute for oil change/15,000 mi. service if they could do it. It was a super busy day, I was surprised at how fast they worked the line Signed up last minute for oil change/15,000 mi. service if they could do it. It was a super busy day, I was surprised at how fast they worked the line, processed my intake very thoroughly, repeating before and after the service what was covered/accomplished. Price a little high, but I want Honda to work my Honda. Very nice waiting area and space throughout dealership. Other employees very friendly. Was in and out in 2 hours, on a Monday! Did not know this was their busiest day, will schedule for another day when next needed. I appreciated David Rosales' professionalism and thoroughness. I am always nervous about having my car worked on. Thank you for making such a pleasant experience. More

Not earnest treatment Made an appointment thru online and the oil change took me 3 hours 30 minutes. 1 hour in the car and 2.5 hours for oil change. When I got my car ba Made an appointment thru online and the oil change took me 3 hours 30 minutes. 1 hour in the car and 2.5 hours for oil change. When I got my car back, it was hot in/out side, which means it was done early and left it outside for some reason. may be i didn't do their recommend service? More

Big Waste of money and time I went there in November and I explained the problem. Crankshaft position sensor keep breaking down. They said that the computer needs an update, and I went there in November and I explained the problem. Crankshaft position sensor keep breaking down. They said that the computer needs an update, and they forced me to changethe battery although there was nothing wrong with it before I got there!! "Because they could not do the update ,, bad battery ". Anyway, I paid aboutb $500. Less than two months, check engine light came on again with the same problem, I went back to the dealer, this time they said that it needs a starter replacement that it is the cause of the sensor wore out. They only asked for $1350 !!!!. In general, these people are learning how to do the job on our cars. So rude, unprofessional company, for sure, never going back there, I lost $500 for stupid nothing. And now my car still no good. More

Service for Honda Civic 2017 I purchased my Honda Civic 2017 from this dealer. I took my car for regular maintenance at this dealer. Buena park Honda serviced my vehicle satisfact I purchased my Honda Civic 2017 from this dealer. I took my car for regular maintenance at this dealer. Buena park Honda serviced my vehicle satisfactorily. However, They did not wash my car properly. More

Very nice and helpful! Came in for my first oil change, I was very happy I had an appointment because I was seen right away. Alvin was my service writer and he took very go Came in for my first oil change, I was very happy I had an appointment because I was seen right away. Alvin was my service writer and he took very good care of me. It did take about 1 1/2 hours but that was what I was told when I said I was waiting for the service. Alvin kept stopping by to see how I was and letting me know how my service was progressing. Loved that I also got my car washed! Very positive visit to Buena Park Honda. More

Love This Dealership😎 I always come back on this Dealership frf my Honda CRV 2015.I bought it here as well,From appt Setter to Service Adviser they are all so helpful and s I always come back on this Dealership frf my Honda CRV 2015.I bought it here as well,From appt Setter to Service Adviser they are all so helpful and so knowleageable.They check everything before it get to Mechanic to Take care your car..Advice you what recommendation that need to be done at this time.According to your mileage usage, choose Whats best it depends on your budget...Love this place..Thank you Honda of Buena Park.Plus they give you a free carwadh as well.. More