Buena Park Honda - Service Center

Great Customer Service reps All dealership service departments are busy - all of the time. I was having several problems with my 2014 Honda Accord recently. Trans shifting wa All dealership service departments are busy - all of the time. I was having several problems with my 2014 Honda Accord recently. Trans shifting was jerky and at times slipped and hesitated. Also my radar warning started reporting a problem. Then my radio and navigation would just reboot on it's own while driving. Last Friday the trans was acting up again while I was backing into a parking place. I headed straight to the Buena Park Honda. It was almost 5 pm when I walked in without an appointment. I walked up to Gio's desk and waited patiently while he was working on his computer. I went to him because he had assisted me previously with oil changes and a valve cover gasket leak repair. He stopped to acknowledge me (although I'm positive he didn't remember me) and let me know that he would be right with me as soon as he finished what he was working on. Two minutes later he was taking my information and listening to my auto issues. I left the car there and my wife came and picked me up. By Saturday morning Gio was calling me to let me know that they determined all of my problems were related to a loose battery connection. Everything is controlled by computers, the trans shifting included. Apparently stopping motion and then accelerating was causing my battery connection to move enough to affect the cars computers. They were going to return my car to me at no charge. I ended up getting other maintenance services that needed to be done anyway, but I still got my car back that Saturday. My point is that the server reps are always on the move, meeting you at the car or entering orders. Even without an appointment, I was greeted courteously, acknowledged and being helped within a few minutes of my arrival. And on a Friday afternoon too. They kept me informed with text messages and a phone call to explain the fix, and offer recommended services needs. Yes it was a simple fix for them, and the car is running great so far. I've taken my car to B.P. Honda whenever it needs maintenance because they have always taken good care of me and my car. I've used the shuttle service to take me home when I've needed to leave my car too. More

Very poor customer service If you want to take your car to a simple oil change weekdays or weekend they will have an excuse why they are taking so long to service your vehicle. If you want to take your car to a simple oil change weekdays or weekend they will have an excuse why they are taking so long to service your vehicle. When you step inside the office you find out why of the poor customer service. the representatives are on their phone texting personal messages. They need a supervisor that care for the customers. someone that can oversee this people to what they are expected to do. TAKE CARE OF THE CUSTOMER!!! More

My Visit to Buena Park Honda Informative, kept me updated. Explained all services thoroughly. Checked service plan and recall board to b sure I was covered. Very professional and Informative, kept me updated. Explained all services thoroughly. Checked service plan and recall board to b sure I was covered. Very professional and courteous. David was terrific. More

Satisfaction I received good services and didn’t wait too long by the help of David Rosales.thank you so much for the excellent services you guys provided. I received good services and didn’t wait too long by the help of David Rosales.thank you so much for the excellent services you guys provided. More

GREAT service!! It was my first time time to this dealership. Even though I had to wait a little longer that the time given, the service was GREAT and the people. It was my first time time to this dealership. Even though I had to wait a little longer that the time given, the service was GREAT and the people. More

Friendly and Polite I came in after 3 pm with no appointment..thinking of walk in only but the walk in is closed..So i went in to try the appointment line..i got approach I came in after 3 pm with no appointment..thinking of walk in only but the walk in is closed..So i went in to try the appointment line..i got approach by an employee ask me if i have appt..I said No.And he said Politely "Ma'm Their not taking walk in right now coz they are very busy" Oh No I said I needed an oil changed coz I'm already 15% of my oil and needed it badly and also my tire lights is on so i needed to get my tire rotation as well.And he said i will talk to the service adviser to see if they can take you in, I waired for about 15 min.and the Service Adviser came up and said "Hi i understand you have lights indicator for tire and oil changed..I said Yes. He start checking up car,mileage,vin no. my tire thread and tire pressure..And he came back and told me it will be about 2 hours.. I said Thank you so much for taking me in Sir..he said no problem ma'm ..i waited in their comfy Waiting area and drink coffee and on my C.P. about an hour and 10 min..my service advisor came up to me and said " Are you ready" I said with a surprized "Whaatt" Awesome i said..Thank you again..I paid and i was so happy and just really so glad i got done what needed to be done..Thank you Honda of Buena Park..I bougut my Honda here and been coming for all my Routine serviced for 3 years now and each time is all Great experienced..Keep up the great CUSTOMER SERVICE💙💚💛💜😎😎😎🤣😃😅😂🎉🏜 More

100k mile maintenance Brian malabuyoc made sure that my 2013 honda accord is getting the service that ut needs nothing more. Likewise he made sure that i’m not getting over Brian malabuyoc made sure that my 2013 honda accord is getting the service that ut needs nothing more. Likewise he made sure that i’m not getting overcharged for the services that my car required. More

Fast and friendly service! Alex Tissot is an awesome advisor! Very courteous, always gives updates, and always has my car ready in a timely manner. Thank you Buena Park Honda fo Alex Tissot is an awesome advisor! Very courteous, always gives updates, and always has my car ready in a timely manner. Thank you Buena Park Honda for your fast and friendly service! More

Amazing service I have bought 2 cars from this dealership. The service is always top notch. I can always trust that my car will be in good hands. I had Eugene as my s I have bought 2 cars from this dealership. The service is always top notch. I can always trust that my car will be in good hands. I had Eugene as my service advisor from Buena Park Honda. He’s truly awesome. More

5 Star Customer Service Check is quick and curtesy. My clerk Tony answered all my questions and was very prompt. Couldnt have asked for a better experience!! And to top it Check is quick and curtesy. My clerk Tony answered all my questions and was very prompt. Couldnt have asked for a better experience!! And to top it off all my service was free. More