Buena Park Honda - Service Center

Great Customer Service Came in for an oil change as a walk-in around 5:00 pm. Gabriel was very friendly and informative about future services I should consider doing for my Came in for an oil change as a walk-in around 5:00 pm. Gabriel was very friendly and informative about future services I should consider doing for my car. More

Andy T took care of me when I took my car for an oil change. Very friendly. Loved that they had shuttle service instead of me waiting for 2hrs. Driver Justo was great. Thank you both! change. Very friendly. Loved that they had shuttle service instead of me waiting for 2hrs. Driver Justo was great. Thank you both! More

Always come here Tony took care of me when I took my car for an oil change. Very friendly and informative of what my car needed. Thanks yo your guys mechanics I would Tony took care of me when I took my car for an oil change. Very friendly and informative of what my car needed. Thanks yo your guys mechanics I would have never known my battery was bad. They replaced it free of charge because of the warranty I have. Thanks Tony! More

Wonderful, Fast Prompt Service I have been taking our Honda's to this dealer for a long time. I commend the courteous, prompt speedy service that is rendered to us. I hope this plac I have been taking our Honda's to this dealer for a long time. I commend the courteous, prompt speedy service that is rendered to us. I hope this place never goes out of business ! Service drive is always handled by the world famous "Eugene McCoy". He gets my car serviced and out of the garage as quickly as possible. Thank you, Mr. Eugene McCoy !! More

Recall Service Joanne the service lady is good and better than the service guys that are on the desk doing the computer and telephone. We were on the line and would Joanne the service lady is good and better than the service guys that are on the desk doing the computer and telephone. We were on the line and would not even tell us that they are serving other customer and is on line with the customer. There is no specific direction on what is what. Other employee are walking around do not know why. Are they there to help or what. No direction. The rate I gave is for Joanne that help us but for customer guidance is zero. More

Car service Andy Tran is outstanding in taking care of my needs. Thank you Andy. I will definitely be back when it is time for an oil change, ECT Andy Tran is outstanding in taking care of my needs. Thank you Andy. I will definitely be back when it is time for an oil change, ECT More

Did not meet my expectations of Honda. This was the first time i had to take my car in for service. I called in was able to get a quick, same-day appointment. Once I got there, I was helped This was the first time i had to take my car in for service. I called in was able to get a quick, same-day appointment. Once I got there, I was helped right away. Overall, I felt like I was not given all the information or explained about the services being done. The service consultant told me that I had to get an alignment since they had put in new brakes when I first bought the car last year. I agreed for them to do so because she mentioned a discount they had on alignments even though I was only coming in for an oil change. When I asked about possibly getting an exterior car wash, the service consultant rejected it by pointing out the signs that said they were temporarily halting the car wash. She explained it was due to needing to upgrade it to be in compliance with city codes. I was given a time frame of about 2 and a half hours. She called back later to say I needed to have additional service done that would double the cost I had expected. After first accepting it under pressure of having to make a decision in that moment, I called back to decline the service. Each time she told me I needed additional service, she didn't give me a time frame or explain how urgent it was. That's why I declined the second time. The oil change and alignment were completed in a good amount of time (roughly 2 and a half hours) so I was glad I wasn't going to be late to my afternoon events. At the end of the night, however, the car notified me that I have to check my tire pressure. This was something that was noted "Satisfactory" and set to 35 psi on the service receipts. Needless to say, I am upset that I will have to take care of this on my own when it was marked off as being checked at the time of service. After comparing prices with others, I'm not sure I would personally return to this dealership; nonetheless, I would still recommend it to someone else. More

Very Good service provided here The service this dealership provided was great. Everything went smooth running. had no problems when I brought in my car to get it serviced here. The service this dealership provided was great. Everything went smooth running. had no problems when I brought in my car to get it serviced here. More

Exceptional Customer Care! We purchased our used 2016 Honda Pilot from Buena Park Honda 7 months ago, in February. We had an unexpected issue with the transmission, despite onl We purchased our used 2016 Honda Pilot from Buena Park Honda 7 months ago, in February. We had an unexpected issue with the transmission, despite only 43K miles. Buena Park stood behind the vehicle and repaired it, no questions. More