Buena Park Honda - Service Center

I have a 2020 Odyssey that needed recall repairs done and the "Brake Hold" button that was not functioning properly. I made an appointment online on their website and it required me to describe the problem the "Brake Hold" button that was not functioning properly. I made an appointment online on their website and it required me to describe the problem that I was having with the vehicle. I made sure to write a very descriptive narrative of the problem because I was not the one that will be turning in the car for service. It will be my Mom. Knowing that her description of the problem might now accurate is the reason I wrote the problem in detail. Everything went according to plan. Car was dropped off. Car was picked up. I come home and review the receipt of what work was done. I noticed that the "Brake Hold" problem was not fixed. The Technician instead inspected the parking brake. Two different systems. I reached out to the service department and to keep it short, after 2 Technicians and a Supervisor's answering machine, the answer I got was that they don't get the description of the problem from the appointment log online. They listen to what the customer has to say. No fault to the employees. What this business needs to do is streamline their online appointment service. A day wasted. Not only that, one of the recalls was not done because they didn't have the part. They did not inform my Mom on what to do next. Does she make another appointment when the part comes in, do they order the part, etc.? I am reluctant to take this vehicle back to that dealer for any other repairs. More

Alex was very friendly and helpful. He cares for his customers and ensures that your car gets the required maintenance, that makes him an excellent service advisor. Thumbs up for Alex. customers and ensures that your car gets the required maintenance, that makes him an excellent service advisor. Thumbs up for Alex. More

I received quality service both from the parts department and the service team especially Maria. They special ordered a tire that was difficult to obtain. They were kind friendly and easy to work with and the service team especially Maria. They special ordered a tire that was difficult to obtain. They were kind friendly and easy to work with More

Our service service consultant Alejandro was awesome no matter how swamped he was we got top rate service. They need to have more service consultants. matter how swamped he was we got top rate service. They need to have more service consultants. More

Maria Flores from Buena Park Honda was professional and provided excellent service! They couldn’t figure out the issue with my car and needed to preform a diagnostic test, which would have been fine except provided excellent service! They couldn’t figure out the issue with my car and needed to preform a diagnostic test, which would have been fine except that wasn’t communicated to me until much later. More

Very pleasant experience! My service advisor was very helpful and knowledgeable. He explained everything my car needed and what was going to be done. Very clean waiting area. helpful and knowledgeable. He explained everything my car needed and what was going to be done. Very clean waiting area. More

I bought my car here a year ago & I enjoy coming back for services. Alex was very helpful and friendly and did a great job assisting me. Thank you :) services. Alex was very helpful and friendly and did a great job assisting me. Thank you :) More

Fast and easy service! Staff was very professional, courteous, funny, and quick. They explained everything that was going to be done and got the service done under the estimated time. courteous, funny, and quick. They explained everything that was going to be done and got the service done under the estimated time. More

The process was easy and efficient. Joshua provided good customer service. He broke down everything being done to my car. He listened and answered any questions I had about my car. customer service. He broke down everything being done to my car. He listened and answered any questions I had about my car. More

All the service people was very nice and polite when they waited on me. And they did a real nice job and checked on factory warranty for me. waited on me. And they did a real nice job and checked on factory warranty for me. More