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Buena Park Honda - Service Center
Buena Park, CA
712 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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712 Reviews of Buena Park Honda - Service Center
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May 17, 2025
Buena Park Honda Service Department This is my second and last time coming to this location—for an oil change or anything. A few months ago, I waited over 30 minutes for a service advisor with zero co and last time coming to this location—for an oil change or anything. A few months ago, I waited over 30 minutes for a service advisor with zero communication—so I left. I came back the following week, waited 15–20 minutes, and finally got the oil change I needed. Fast forward to 5/7/25—I returned again, hoping maybe things had improved. Nope. Same 30-minute wait, no acknowledgment, so I backed out and left again. Then today, 5/12/25, I gave it one last try. I waited 20 minutes, only to be skipped over by the porter, Jason, who ignored me and helped a woman who had just pulled in behind me. The next advisor came out and also went to her car first. At that point, I was too frustrated to say anything—I just needed to get the oil change done and move on. And to top it off? The same oil change that was $49 last week is now $59 today because the price “went up.” SMH. What makes this even more frustrating is that this is our 6th Honda. We’ve been loyal to the brand for years—so loyal that we’ve gotten to the point where we just purchase over the phone and walk straight into financing. That’s how much trust we had in the Honda experience. I’m officially done with Buena Park Honda. My time is valuable, and I work hard for my money. I want to spend it with businesses that respect their customers. I’ll gladly pay more elsewhere for better service and basic courtesy. Maybe the staff feel secure because Honda is a big name—but if this is how you treat customers, fewer and fewer people will be walking through those doors. More
by uhaten
Employees Worked With
John
August 17, 2023
Kudos to Chase Cunningham for following up with the missing HPD kit parts for my 2023 Honda Civic Si, the parts arrived sooner than I expected and got assembled after 2 days. Thank you. And thank you t missing HPD kit parts for my 2023 Honda Civic Si, the parts arrived sooner than I expected and got assembled after 2 days. Thank you. And thank you to Yesenia for assisting me at the service she was great easy to communicate with and thank you for the rest of the service department for assembling the HPD kits. Car looks great! More
by Richard Velando
Employees Worked With
- -
June 22, 2023
After getting my tires rotated and aligned at the service center, I noticed a tear in one of the tires just a day later. When I approached the service director, and explained the situation, he declined to op center, I noticed a tear in one of the tires just a day later. When I approached the service director, and explained the situation, he declined to open a claim or investigate the matter. He mentioned that the tires were not handled during the service and refused to consult the technicians for further investigation. I felt that he showed little willingness to assist me. Unfortunately, this experience has left me dissatisfied. More
by Shadi730
Employees Worked With
- -
May 29, 2023
Very nice friendly and helpful staff making the car buying easy was very happy with my overall experience will definitely recommend to friends and family buying easy was very happy with my overall experience will definitely recommend to friends and family More
by Chaly.mike12
Employees Worked With
Nora Anaya, - -
October 05, 2022
I am very happy with my purchase. Chris and Steven were very helpful and courteous. They both answered all my questions and were not rushing me. They went at my pace and felt comforta Chris and Steven were very helpful and courteous. They both answered all my questions and were not rushing me. They went at my pace and felt comfortable through the whole process. More
by Maria
Employees Worked With
Leah Kim, - -
May 24, 2022
Between 4/25/22-5/20/22 I reached out to Honda EIGHT times for help with a service question. Amazingly they never got back to me. Obviously at this point I would never do business with this location ( times for help with a service question. Amazingly they never got back to me. Obviously at this point I would never do business with this location (sales or service). This is also a negative impact on the Honda brand. Avoid. More
by Rbwiscali
Employees Worked With
Tony offsite agent , - -
