Buena Park Honda

I found this dealer through an internet quote service. George Roman called me and asked what other quotes I had received for the car I wanted. I told him the best quote I'd received and he said he would George Roman called me and asked what other quotes I had received for the car I wanted. I told him the best quote I'd received and he said he would match it. I asked whether he had the particular color I wanted and he said he did. I verified that he would give me that price for that car and that he had the car on the lot. I then drove an HOUR to his location. Upon arrival he showed me the car, it was indeed the color & trimline I wanted. We sat down to do the paperwork, but suddenly the price had been inflated by over $1000 with "accessories." He had not mentioned any accessories on the phone. I did not want any of the accessories. But he would not remove them. I ended up wasting two hours and driving 80 miles for a classic "Fargo" accessories scam. This dealer is not honest. More

I got a great deal and they gave me a more than fair trade-in amount for my Toyota. They gave me a great deal up front and then were very patient while I looked around at Norm Reeves and Garden Grove. trade-in amount for my Toyota. They gave me a great deal up front and then were very patient while I looked around at Norm Reeves and Garden Grove. When I came back they gave me an even better deal and worked with me to find just the right color. I was honest and upfront with them and they were honest and upfront with me throughout. Very nice! More

Had an extremely negative experience. Bought a car from Buena Park Honda in December '03 and came back in April for my first oil change, supposedly "free" as promised by my sales rep. He just scribbled a r Buena Park Honda in December '03 and came back in April for my first oil change, supposedly "free" as promised by my sales rep. He just scribbled a reminder on a piece of paper that the first service would be free-of-charge.<br><br>After arriving and being greeted by the service rep, they immediately go on the defensive and tell me that they don't normally do free oil changes without the proper "paperwork" and tell me to see a sales manager. I go see the sales manager and pretty much tells me "tough" and that they can't do anything about it, except to go talk to the sales rep, who conveniently does not work there any more.<br><br>I find it hard to believe that they don't care about their customer base, all over a $29.95 oil change. They were not friendly at all and were not very accomodating either. I would NOT recommend this dealership.<br><br>I tried giving them a chance. First, the sales was poor and they tried to strong-arm us into trading in our used car for only $400 (excellent condition '91 Toyota Camry). In addition this added experience with the poor customer service just for a "free" first checkup for $29.95 confirmed my belief that this Buena Park dealership is incompetent, unfriendly, and not very accomodating to their customers.<br><br>AVOID AT ALL COSTS. More