Buena Park Honda

Worst Customer Service ever I wish there were negative stars so I can give them Negative 5. Here is my review about Rude and worst customer service experience. On Sunday June 1 I wish there were negative stars so I can give them Negative 5. Here is my review about Rude and worst customer service experience. On Sunday June 11, 2017 I called Buena Park Honda dealership to lease a New 2017 Honda Odyssey Mini Van. Spoke to Internet Sales person named Patrick . I gave him my requirements and informed him my down payment and the monthly payment . I informed the sales person about the quote I received from Hardin Honda and also informed him that they do not have the EX-L model which I am looking for. Finally I said let me drive to your dealership from Riverside County and you find me a good deal since you guys have several of these models in stock. While I was driving he texted me a down payment and monthly payment but I responded that I am driving towards your dealership so just check EX-L without RES for me. But he texted me again a quote while I was driving so I could not respond due to safety and reached the dealership. Here comes the worst part................ I was with my wife who wears modest dress and wears a head scarf, So this sales person came up to us, looked at us and with no smile on his face without saying Hi ,he said "which one should I grab,silver or White" , hmmmmmmm I said can I talk to you about the final numbers before you pull the van , he said "Why did you show up if you didn't agree with the numbers" I told him it was your quote not a final number. He became further rude and angry and left to his room,left us wondering if he will come back, he came back with the quote copy and said here are the numbers I texted you. I said can we sit and talk and he said , nope that is the number and I cannot talk any further. Then I said can you talk to your Desk manager and see if you can give some discount in down payment and he said "nope". I asked can I get a copy of the quote and he said "Nope" . In my observation it seems like this person need a major sales training to learn how to deal with the Intercultural customers. He seems like someone who judged us based on my wife's dress and our demeanor. My comment is not about the deal or the numbers, it is how the sales person changed his tone and attitude when he saw me and my wife. I suggest these type of sales persons must be either removed or retrained from the dealership. The sad part is this dealership is part of Sonic Automotive group and I am not sure how he is working here without going through a training to work with diverse culture and working with people of color. Just so you know, while my way home I stopped by at Weir Canyon Honda and received an excellent service and leased my 2017 Odyssey within an hour. I am not here to advertise any other dealership but I want to make all my fellow Americans know to stay away from the fake reviewed dealerships on yelp or other review sites as my personal experience was the worst at Buena Park Honda. More

Oil change First time that I get helped by James. He did an amazing job and my car was in and out early. Every time I come they always have the same same custome First time that I get helped by James. He did an amazing job and my car was in and out early. Every time I come they always have the same same customer service and that's why I keep coming back it's just amazing. Thank you James! More

Oil change review I went in for an oil change and was in and out in 30 minutes. I had an appointment and was greeted by Eduardo Lopez! He was fantastic and made it a sm I went in for an oil change and was in and out in 30 minutes. I had an appointment and was greeted by Eduardo Lopez! He was fantastic and made it a smooth transition from the moment I dropped off my car. Thank you Buena Park Honda and Eddie for the great customer service! More

SUPER SERVICE DEPARTMENT I brought my CRV in for service. Alvin was super. He was informative, helpful and thorough. My car was ready when promised...washed and ready to drive I brought my CRV in for service. Alvin was super. He was informative, helpful and thorough. My car was ready when promised...washed and ready to drive home. Everyone that I have dealt with at Buena Park Honda has been a pleasure to work with. More

First oil change Very fast and so friendly . Answered every single question with patience and accuracy. I liked how they were patient with it being my first time . Very fast and so friendly . Answered every single question with patience and accuracy. I liked how they were patient with it being my first time . More

Honda Eddie Lopez was a great help. Very friendly and helped me understand more about my car. Originally I had went for an oil change, when I was informed I Eddie Lopez was a great help. Very friendly and helped me understand more about my car. Originally I had went for an oil change, when I was informed I needed one other thing done. I feel very great about the service people always very friendly and very knowledgeable about my car. Thanks More

John Buhs is the loveliest man there ever was The four star rating is only because my mother and I were at the dealership for a total of three hours. We already knew what car we wanted and had a c The four star rating is only because my mother and I were at the dealership for a total of three hours. We already knew what car we wanted and had a check ready to go. It seemed that the process of getting the car registered and detailed or whatever the case was -- that took forever. But our dealer was the kindest and sweetest man I've ever met. He was patient and accommodating and my mother, who is hard to impress, was insistent on coming back when we needed a car for my younger brother. He explained everything simply and understandably and made our strangely long experience go by as quick as he possibly could. More

Extremely Satisfied I came all the way from San Diego looking for a used 2016 Honda Accord Sport with low miles. I was immediately greeted and assisted by Joe Willis, wh I came all the way from San Diego looking for a used 2016 Honda Accord Sport with low miles. I was immediately greeted and assisted by Joe Willis, who was professional and courteous, and made the car buying experience really easy. Joe got me a good deal on a new 2017 Honda Accord Sport. I couldn't have been more happier. Unfortunately, my spare key wasn't programmed, and when I let Joe know, he was very apologetic and took care of the issue. Since I live almost two (2) hours away from Buena Park, Joe made arrangements with a San Diego Honda dealership (Sonic Automotive Store), and also took care of the cost. Excellent customer service! More

It was ok I guess Service advisor was nice, Eddie Lopez. All the work was done as I asked. They did everything. But next day the battery died on me and the alarm is mor Service advisor was nice, Eddie Lopez. All the work was done as I asked. They did everything. But next day the battery died on me and the alarm is more sensitive or the same. Tried calling back Eddie but no luck I called 5xs and I can't get help from the guy EJ though he said to give him a call anytime I need to ask for something or anything I need help with. Yea that didn't happen and I called the guy a lot too. More

Superior Customer Service at Buena Park Honda Real Live Helpful Honda People! Every person at this service center is friendly and goes the extra mile to make your experience with them the best. Real Live Helpful Honda People! Every person at this service center is friendly and goes the extra mile to make your experience with them the best. It did not use to be this way. I think they have a new Service Manager - huge difference. Pleasure to be there! Makes me want to buy my next car there More