Buena Park Honda

Very helpful Best service ever...i will not go anywhere else, they did not handle with me one bit. I felt like I got the red carpet treatment, I totally recommend Best service ever...i will not go anywhere else, they did not handle with me one bit. I felt like I got the red carpet treatment, I totally recommend this dealership.. More

HORRIBLE SERVICE I went in for service, dropped off my car and went back. They LOST my smart key and it took them almost 30 mins to just ADMIT that they cannot find my I went in for service, dropped off my car and went back. They LOST my smart key and it took them almost 30 mins to just ADMIT that they cannot find my key. Not informing me what was going on at all, I figured that something has gone wrong. The key was eventually found after one hour of dealing with the situation. However, the way the employees dealt with this situation was just UNBELIEVABLE. 1. The advisor, Alvin said that he doesn't know if they will replace the smart key system because his boss is not around and that I should come back the next day. They didn't want to take the liability of the key being lost. 2. I wanted to get some follow-up service but the advisor Ricky, service manager, Phan, even the general manager of Buena Park Honda NEVER replied back to my e-mails. IT IS CLEAR TO ME THAT BUENA PARK HONDA DOES NOT CARE ABOUT THEIR CUSTOMERS ESPECIALLY IN SITUATIONS WITH BAD SERVICE EXPERIENCES. This is not my first time having a bad experience at Buena Park Honda. I am not ever going back there again. More

They care Best customer service in town. Sales person Mr, Edward was very kind, Sales manager was very helpful, finance department Michelle was ver nice over al Best customer service in town. Sales person Mr, Edward was very kind, Sales manager was very helpful, finance department Michelle was ver nice over all great customer service. More

Average Went in for service. Fairly busy. Service advisor greeted right away. Great for standard oil change but forgot to follow up/through about sound I ment Went in for service. Fairly busy. Service advisor greeted right away. Great for standard oil change but forgot to follow up/through about sound I mentioned. More

Fast and friendly service Went in for an oil change and tire rotation. All associates were helpful and friendly. Eduardo Lopez was the one who helped me with all my services. A Went in for an oil change and tire rotation. All associates were helpful and friendly. Eduardo Lopez was the one who helped me with all my services. Awesome customer service and even gave me helpful tips towards my car and driving habits! Thanks Eduardo and the crew at Honda! More

Very Friendly and Helpful! I was just in to this Honda location for my annual service visit on my leased vehicle and Ricky was extremely patient and helpful with all of my quest I was just in to this Honda location for my annual service visit on my leased vehicle and Ricky was extremely patient and helpful with all of my questions! Thank you for a great visit and for making it such a positive experience for me! More

Great Service Every time I have taken my 2006 Honda Pilot or 2010 Honda Pilot to Buena Park Honda to be serviced from start to finish all staff members are profess Every time I have taken my 2006 Honda Pilot or 2010 Honda Pilot to Buena Park Honda to be serviced from start to finish all staff members are professional, attentive, and courteous. More

Very Satisfied I just inherrited a 2014 CRV from my mother in law who passed away and the car sat for almost a year at her place and even though the car felt great i I just inherrited a 2014 CRV from my mother in law who passed away and the car sat for almost a year at her place and even though the car felt great i decided to have the dealer check it out just in case. I called and they had an appointment available the next day even though I chose 2 days later on Saturday for convienence. Once I got there a guy greeted me with a tablet and got me all checked in and asked what I needed done. ( I just wanted them to look over the car and make sure there was no leaks form sitting and that it was running up to par. ) He told me he would do a recall check, and after looking at the car he recommended a brake fluid change due to sitting and it's color and a tire rotation. Anything else that needed to be done would be determined if they found something. But they had a quote done in less than 10 minutes so I could be on my way and my car was done the same day (in fact they called me 4 hrs later). When I came back some one was there to pull my paperwork and went over everything and got me to the cashier to pay. It was a very good experience with no pressure to pay for extras that was not needed. They called and recommended that cabin filter to be changed but did not pressure me to ok it. The only thing that sucked was even though they had free shuttle service to take you home, the wait was too long. I would have had to wait up to 2hrs possibly. Luckily my wife got there quick to pick me up. Overall I would totally go back to them. More

Worst Customer Service ever I wish there were negative stars so I can give them Negative 5. Here is my review about Rude and worst customer service experience. On Sunday June 1 I wish there were negative stars so I can give them Negative 5. Here is my review about Rude and worst customer service experience. On Sunday June 11, 2017 I called Buena Park Honda dealership to lease a New 2017 Honda Odyssey Mini Van. Spoke to Internet Sales person named Patrick . I gave him my requirements and informed him my down payment and the monthly payment . I informed the sales person about the quote I received from Hardin Honda and also informed him that they do not have the EX-L model which I am looking for. Finally I said let me drive to your dealership from Riverside County and you find me a good deal since you guys have several of these models in stock. While I was driving he texted me a down payment and monthly payment but I responded that I am driving towards your dealership so just check EX-L without RES for me. But he texted me again a quote while I was driving so I could not respond due to safety and reached the dealership. Here comes the worst part................ I was with my wife who wears modest dress and wears a head scarf, So this sales person came up to us, looked at us and with no smile on his face without saying Hi ,he said "which one should I grab,silver or White" , hmmmmmmm I said can I talk to you about the final numbers before you pull the van , he said "Why did you show up if you didn't agree with the numbers" I told him it was your quote not a final number. He became further rude and angry and left to his room,left us wondering if he will come back, he came back with the quote copy and said here are the numbers I texted you. I said can we sit and talk and he said , nope that is the number and I cannot talk any further. Then I said can you talk to your Desk manager and see if you can give some discount in down payment and he said "nope". I asked can I get a copy of the quote and he said "Nope" . In my observation it seems like this person need a major sales training to learn how to deal with the Intercultural customers. He seems like someone who judged us based on my wife's dress and our demeanor. My comment is not about the deal or the numbers, it is how the sales person changed his tone and attitude when he saw me and my wife. I suggest these type of sales persons must be either removed or retrained from the dealership. The sad part is this dealership is part of Sonic Automotive group and I am not sure how he is working here without going through a training to work with diverse culture and working with people of color. Just so you know, while my way home I stopped by at Weir Canyon Honda and received an excellent service and leased my 2017 Odyssey within an hour. I am not here to advertise any other dealership but I want to make all my fellow Americans know to stay away from the fake reviewed dealerships on yelp or other review sites as my personal experience was the worst at Buena Park Honda. More

Oil change First time that I get helped by James. He did an amazing job and my car was in and out early. Every time I come they always have the same same custome First time that I get helped by James. He did an amazing job and my car was in and out early. Every time I come they always have the same same customer service and that's why I keep coming back it's just amazing. Thank you James! More