Buena Park Honda

HORRIBLE EXPERIENCE Is there a reason to make an appointment, when it takes 4.5 hours to change the oil in a car? Absolutely upsetting to know that my whole Saturday was Is there a reason to make an appointment, when it takes 4.5 hours to change the oil in a car? Absolutely upsetting to know that my whole Saturday was wasted at this dealership. No apologies, no what can I do to make this better. NOTHING. First of all, you make an appointment for a basic oil change to be told that it will take 2.5 hours. So then I uber home to be called back at hour 3 from the advisor that the car is finished to find out that it was NOT!!! Then after an hour after I have arrived and paid for my service , I go out to the car to find that the oil light that we originally came in for is still on. DID THEY EVEN WORK ON THE CAR? Was it just sitting there for 4 hours for what? They reset it but what does that mean? I could have reset it myself. Its even a wonder if they changed the oil in my car. UNBELIEVABLE!!!! More

good customer service We are happy with our new 2017 Honda Civic, Mr. Francis Tanglao was very helpful, explained and addressed all our questions and concerns about the v We are happy with our new 2017 Honda Civic, Mr. Francis Tanglao was very helpful, explained and addressed all our questions and concerns about the vehicle. Would definitely recommend this place. More

First time car buying experience Johnny made my fiancée and my first time car buying experience very memorable and easy. He was very detailed in explaining the different models and wa Johnny made my fiancée and my first time car buying experience very memorable and easy. He was very detailed in explaining the different models and was very patient in our decisions. Johnny didn't rush us and was very fair in getting us the best deal posssible. Definitely highly recommend Ball Honda! More

Great Customer Service After a car accident that left my car totaled, I found myself unexpectedly searching for a new car. Martin did not pressure me and patiently worked w After a car accident that left my car totaled, I found myself unexpectedly searching for a new car. Martin did not pressure me and patiently worked with me during the purchase of my CPO Pilot. When I needed a few things looked at and taken care of, Eddie from Service was great! He kept in close contact with me and made sure everything I requested was taken care of. Would recommend this place if you are in the market for a solid vehicle with great service. More

Exelent Service good quality product. I got the car I was looking for my needs at the monthly payment I wanted. Most of all Vincent Nakar was an excellent Rep. He deserves my respect as I got the car I was looking for my needs at the monthly payment I wanted. Most of all Vincent Nakar was an excellent Rep. He deserves my respect as a sales man very professional. More

Follow through is importany When the dealer delivered my CRV I found scratches on the gear shift panel made by a lot attendant when the car was being prepped. The attendant tried When the dealer delivered my CRV I found scratches on the gear shift panel made by a lot attendant when the car was being prepped. The attendant tried to "get away" with his careless work and failed to divulge what he had done. When I found it and told the salesperson she took stoepsvtobhave the panel replaced the next week. I appreciated her effort and the follow through. I trust the dealer confronted the attendant because I was angry. I trust his supervisor/boss was likewise upset. More

Tire service and oil change The overall experience was reassuring. Many hesitations come to mind when you're a female and going into getting your car checked. The team at BP Hond The overall experience was reassuring. Many hesitations come to mind when you're a female and going into getting your car checked. The team at BP Honda made sure my car was well taken care of and my concerns were appropriately addressed. Ricky welcomed me at the service lane and asked me for the reason of my visit. The mechanic Shawn performed checks and oil change in an efficient amount of time, regardless of the crowd and having no appointment scheduled. When my car was completed, Ricky along with the manager Phan approached me making sure my concerns were all addressed along with reminding me what was done on the car. The lady at the cashier window whom I forgot the name of, was friendly. She greeted me with a smile then verified my total with briefly listing what I got done. I'm confident the whole staff are great at BP Honda but these were the individuals whom I directly talked to while I was there. They carry out what it means to show effective customer service. More

First time The was my first visit to Buena Park Honda and I was very happy with the customer service I received from Oscar. Car promised and delivered by 9am The was my first visit to Buena Park Honda and I was very happy with the customer service I received from Oscar. Car promised and delivered by 9am!!! Thanks Oscar!! More

Helpful I had taken my CRV here after so much bad customer service at LA Honda World in Downey. This place fixed my problem and told me what I need to do and I had taken my CRV here after so much bad customer service at LA Honda World in Downey. This place fixed my problem and told me what I need to do and actually got to root of problem finally and explained it all. So glad I dot have to deal with other dealership anymore. As a woman I got treated like they cared not like they could just blow me off it was refreshing More

Best ever experience with a dealership. Go see Oscar! From the moment I walked in, I was treated like the most important client of the day. Oscar Rodriguez in the service department drew our card I guess From the moment I walked in, I was treated like the most important client of the day. Oscar Rodriguez in the service department drew our card I guess, and I can't comment on the other service reps, but if they are anything like Oscar, what a team! More