Buena Park Honda

Reliable and Superb Service I bought my first 2015 Accord from this dealership and found the entire experience excellent. The folks at this dealetship from General Manager to Sal I bought my first 2015 Accord from this dealership and found the entire experience excellent. The folks at this dealetship from General Manager to Sales ( Eric Perez ) Service ( David Rosales) are all courteous, friendly and frofessional. Recently, battery sensor a defective unit was replaced under warranty More

Great service and friendly staff Eddie was very helpful and friendly. I went in for an oil change and he told me I needed to get a tire rotation as well. The oil change was free, but Eddie was very helpful and friendly. I went in for an oil change and he told me I needed to get a tire rotation as well. The oil change was free, but I would have had to pay for my tire rotation. I told him I would just wait to do the tire rotation next time, but Eddie was very kind and had them do my tire rotation for me for free. More

10% discount He did not say 10% discount, I asked it, but He asked me ,do you have coupon? But I Know they used to discounted without coupun. He did not say 10% discount, I asked it, but He asked me ,do you have coupon? But I Know they used to discounted without coupun. More

They don't take the blame easily for their mistakes I went in for a airbag recall, picked up the car and just around the corner saw the airbag light on, I went back and the helper Jaime Gomez asked me i I went in for a airbag recall, picked up the car and just around the corner saw the airbag light on, I went back and the helper Jaime Gomez asked me if I had crashed without cheeking that I had just leaved the place, then he tried to tell me that I had brought the car with the light on and that it was not their fault, after me arguing that I was sure it was not on and after almost an hour of time wasted back and forth, he comes back and tells me that the car its ready and they just forgot to plug back in the bag sensor. Looks to me that they wanted to blame it on me and charge me for something extra Bad Customer service!!, first you check what i came for then you see if it was you and LAST you blame the customer. More

Good experience Fast and easy is the simplest way to describe my car buying experience. That is a huge compliment. Francis was our salesperson. He was upfront, honest Fast and easy is the simplest way to describe my car buying experience. That is a huge compliment. Francis was our salesperson. He was upfront, honest and easy to work with. They started with a great price whereas many dealers start high expecting to negotiate down. More

Honda Buena Park Rocks! They were able to fix and replace my headlight in one day. They opened at 7:00 am, right when my appointment was. They called me at 11:00 am, the time They were able to fix and replace my headlight in one day. They opened at 7:00 am, right when my appointment was. They called me at 11:00 am, the time they said they would call. They even washed my car! It was an awesome experience. More

Good first impression I typically avoid dealerships for service, but I have a service contract which provide free oil chsnges, so I took it to the dealership closest to my I typically avoid dealerships for service, but I have a service contract which provide free oil chsnges, so I took it to the dealership closest to my house. Overall it was a very good experience. The only downside was that when I first arrived and pulled into the line for appointments, it was t obvious to me where I should go or what I should do. Maybe there was a sign I missed, but I left my car and waited inside for a few minutes before anyone acknowledged me. Then when I finally got help, I was told that I was supposed to wait outside in my car for a service person. That would have been fine. I just felt like it was something I was supposed to know, so I was a bit annoyed. But Alvin made up for it when he came out. I dropped it off and got a ride home from a neighbor, so they not only changed the oil, but gave it a wash, which was an unexpected surprise. And Alvin was also great when I came to pick it up. So I will definitely come back here when it’s time for my next oil change. More

John Buhs and the Entire BPH Team were Amazing! My experience at Buena Park Honda was so SUPERB that I had to take some time out of my day to write an excellent review! From the initial contact that My experience at Buena Park Honda was so SUPERB that I had to take some time out of my day to write an excellent review! From the initial contact that I had via email to the final purchase and follow up, every bit of my experience was amazing. My first communication with this dealership was via email. I communicated with Tony Huynh and he was an excellent sales person. He was able to successfully negotiate a price match on the vehicle I wanted with his management team. He remained professional and never pushy throughout the entire email correspondence. When I arrived at the dealership to purchase the vehicle, Tony was with another client, but he asked his colleague John Buhs to step in and assist. JOHN WAS AMAZING! (Honestly, amazing doesn't even describe John). He literally treated me like family, but remained professional. John ensured that the vehicle was in top notch condition before I drove off the lot. He spent nearly 5 hours with me and not once did he seem impatient or irritated with the amount of time I was taking in making my final decisions. Lastly, I wanted to acknowledge Michelle Padilla. She was so friendly and helpful in finalizing the paperwork for my vehicle. She wasn't pushy when it came to adding on additional features, but her honesty and patience actually resulted in me adding a 6 year maintenance plan to my purchase. The experience at this dealership exceeded my expectations. This was the first time in my life that I purchased vehicle without having my father present with me at the dealership. As a young woman, I was very nervous doing so, knowing some of the stereotypes of car salesmen and car dealerships, but I didn't feel pressured or taken advantage of at Buena Park Honda. If I or a family member/friend is ever in the market to buy a Honda, I am sending them to Buena Park Honda and referring them directly to John Buhs. He is a godsend and this place was such a blessing! More

Great experience We owned a Honda before and loved it so we got another. This dealer went out of their way to make our financial goals on a new Civic. This was the bes We owned a Honda before and loved it so we got another. This dealer went out of their way to make our financial goals on a new Civic. This was the best deal in town! The sales experience was great and we know their service department is great also so it’s going to be all good again. More

Great Service Great service! Quick! And polite! My service advisor was not present on the day I scheduled an appointment, but Eddie step in and assured I got the se Great service! Quick! And polite! My service advisor was not present on the day I scheduled an appointment, but Eddie step in and assured I got the services I needed. More