Buena Park Honda

Buying my car The only bad experience was they were really slow with getting the paperwork done, it took 2 hours. But everyone was really courteous and friendly The only bad experience was they were really slow with getting the paperwork done, it took 2 hours. But everyone was really courteous and friendly More

Long wait I went to the dealer to get a my tire pressure check, receptionist told me there is no line so I went thinking it will be a quick one, I had to wait 2 I went to the dealer to get a my tire pressure check, receptionist told me there is no line so I went thinking it will be a quick one, I had to wait 2 hours for oil change. There were a lot of staff though. No sorry, I think this is norm for them. I will not go back for two hour oil change. More

New Vehicle Purchase I just bought a brand new Hr-V here on Saturday. I was dreading going in on a Holiday weekend but the staff was great! My sales guy Chase kept checkin I just bought a brand new Hr-V here on Saturday. I was dreading going in on a Holiday weekend but the staff was great! My sales guy Chase kept checking on me and updating me when I would be in with finance. The finance manager Rolando had patience with my toddler in the office and made it a great experience. More

Excellent Service! We have been been customers of Buena Park Honda since 2007 and have always been extremely satisfied with every aspect of our dealings with them in bot We have been been customers of Buena Park Honda since 2007 and have always been extremely satisfied with every aspect of our dealings with them in both sales and service. Most recently, scheduled an early morning service appointment, decided to drop the car off the night before, no problem. David Rosales, our service advisor contacted us promptly to go over our request that same evening. Before 8:30 the next morning he contacted us again to inform us of some additional required work that should be done. A few minutes later he called again to let us know that the additional work was covered by our extended warranty. Our final bill was well below the initial estimate, the car was ready by noon and was presented freshly washed and ready to go. Thanks David and Buena Park Honda! More

Good service. I used to go to another mechanic and then I tried BP service when I needed to fix my recalled air bags. They did a great job very efficient. I like I used to go to another mechanic and then I tried BP service when I needed to fix my recalled air bags. They did a great job very efficient. I like that they have Saturday hours - though you should make an appointment - much easier if you do. My only complaint is why can’t they identify the part I need to fix my center council that won’t close. I was quoted 3 different prices -at different times - it is not my job to know what part is broken. Other than that - I would recommend and will be returning More

Francis Tanglo is excellent!!! A totally different car buying experience. Francis helped me through out the process explaining everything in a clear way. The first time I have felt A totally different car buying experience. Francis helped me through out the process explaining everything in a clear way. The first time I have felt that I am not being ripped off with the deal. Great service. Look for this guy if you plan to get a Honda from this dealership. I assure you. More

BELOW AVERAGE SERVICE. an 1hour20mins to only drop off car I been here 4-5 times before and its convenient as the dealership is close to work. but the wait and lack of assistance was too awful this time around I been here 4-5 times before and its convenient as the dealership is close to work. but the wait and lack of assistance was too awful this time around. I email a service manager over a week ago and no one has gotten back to me with to confirm that they will work on the long period of time that one waits to drop off vehicles. I asked to speak with the service manager while I was at the dealership and the receptionist didn't bother to comply with my request. she just said they were overbooked with appointments and not to worry about it. they will get to me. I'll just look for a diff dealer to get my service done with. More

They are NOT professional and staff management is the WORST Every time I had a problem with my car I made repairs at Buena Park Honda. I thought they every time check up all of my car. Because every time they Every time I had a problem with my car I made repairs at Buena Park Honda. I thought they every time check up all of my car. Because every time they recommended to replace. I usually replaced them according to their recommendations. I trusted 100% for service advisor and their system. Last Monday(May 14), I heard strange sound around brake so I visited here. The service advisor said I had a problem with the disk because I didn`t replace the brake pads. I couldn`t believe that. I repaired last January but The service advisor didn`t recommend about brake pads. The service advisor said other service advisor recommended to replace on Aug but I refused. However I visited three times after I refused to replace brake pads. I checked all of report when I got from Honda. On Aug, Front brake pads level was 3 and checked red. On Nov, Front brake pads level was 4 and checked green. what happen? I CAN NOT TRUST YOUR REPORT. I was sacrificed by your mistakes so repaired my car with an unreasonably high repair cost. Last Wednesday(May 16), the warning light came on and I visited again. I was very uncomfortable and upset for service advisor " Martinez Joanna". She said that if they inspect my car and find some problem, we have to pay more than $ 100 So I told her we repaired two days ago but she DID NOT LISTEN what I said and told me to listen to her and say it. I was very disappointed and angry with your service and staff management. More

Long wait Waited 40 minutes just to talk to a service rep and that was with an appointment. Told my vehicle would be ready no later than midday but did not rec Waited 40 minutes just to talk to a service rep and that was with an appointment. Told my vehicle would be ready no later than midday but did not receive a phone that my car was ready til 3:45pm. More

Great Service, fast and efficient. First time at this service center, but will definitely come back. Service tech was very thorough and the servicing was done very quickly. A compliment First time at this service center, but will definitely come back. Service tech was very thorough and the servicing was done very quickly. A complimentary car wash was the cherry on top of a great experience. The Service Manager even took time to chat with me a few minutes and go over my inspection report. Would definitely recommend this service center! More