Buena Park Honda

perfect job I have two Honda car, and always do service here on schedule. The advisor 2088 Lagos, Tony has professional knowledge, warm attitude and considerate s I have two Honda car, and always do service here on schedule. The advisor 2088 Lagos, Tony has professional knowledge, warm attitude and considerate service. He make me really happy, I will recommend my other friends to come for their car service. More

EEEK! ME THINKS NOT AGAIN!! I don't take pride in giving 1 star reviews, and seldom do, but Buena Park Honda, you deserve this one star review!! Absolute TERRIBLE.... I repeat T I don't take pride in giving 1 star reviews, and seldom do, but Buena Park Honda, you deserve this one star review!! Absolute TERRIBLE.... I repeat TERRIBLE experience! Bait and switch is in full effect. EXCESSIVE wait for finance and delivery... and thats not the bad part! I drive my 18 Ridgeline with 63 miles on the odometer home from the dealership. On my way, I make one stop before arriving home. I push the ignition button to turn off the engine and the battery dies... like 6 feet under dead!. So, I wait an hour for AAA to arrive for assistance. They run a diagnostic that confirms the battery is the problem and not the alternator. They jump start me. I drive around (as if the 30 minute drive home was not long enough) and try to back into my parking space. The truck lurches and jerks both in steering and transmission to the point that I did not feel comfortable risking body or property damage parking in the garage, so I put in on the street. The next morning, I go out at 8:30am to start up the Ridgeline and... drum roll please... the battery is dead again... I get a second jumpstart and let it run for an hour while attempting to call the dealership about this problem. From 10:00am until 10:15am I could not reach ANYONE... NO ONE in sales, NO ONE at reception. Frustrated with trying to reach the dealership, I decide I would drive back but just after a few minutes on the road, I have alarm chimes going off and icons displayed in the data info area on the dash. Deciding that a 25 mile trip in 90 degree heat was not wise, I took this brand new Ridgeline with less than 100 miles to a Firestone facility I have used in the past. They do an assessment and I'm buying a new battery to the tune of $207 for a brand new vehicle I have had for 16 hours! I just spent north of $30,000 for a brand new vehicle . While I hate to sound "entitled" the dealership should take 100% ownership for this issue and make additional compensatory steps necessary, because as of right now, NO ONE at Buena Park Honda is helpful! I am so, so VERY ready for my survey from Honda. I can truly say, that this is my 15th Honda product and as of right now, it will be the last. More

It is so happy. It was very happy time during serviced by BP honda dealer. All of associates are very kind anf warmful. Especially David. Thank you David ! Love It was very happy time during serviced by BP honda dealer. All of associates are very kind anf warmful. Especially David. Thank you David ! Love BP Honda More

Awesome service. New service manger is on it. I see many positive changes. They have room for some improvement, but I will be back for for continued service. New service manger is on it. I see many positive changes. They have room for some improvement, but I will be back for for continued service. More

A Fantastic Dealership where the client is always a priority It's always a pleasure to come to this dealership as they are placing a priority on the clients. The service I received from Eugene McCoy and staff w It's always a pleasure to come to this dealership as they are placing a priority on the clients. The service I received from Eugene McCoy and staff was, as always, top notch. I have bought and referred four cars purchased in the past two years and my friends and I are all delighted with the pricing and service this dealership has provided. I have a Honda dealership close to my house but I still go to Buena Park Honda as it is so superior in every way. KEEP UP THE GOOD WORK! More

Great Customer Service!!! I had to get a rear taillight bulb replaced and did so without an appointment. Giovanni my Service Rep took great care of everything, even though they I had to get a rear taillight bulb replaced and did so without an appointment. Giovanni my Service Rep took great care of everything, even though they were extremely busy. He even walked me out to my car to show me the repair and to make sure that I was satisfied!!! Thank you!!! More

Quick and dope service Quick dope service. DAVID IS THE xxxx. Didnt know this had a word minimum. But I've been going to David for years and he is the best there is at the H Quick dope service. DAVID IS THE xxxx. Didnt know this had a word minimum. But I've been going to David for years and he is the best there is at the Honda of Buena Park More

Leased a new 2018 Honda Accord sport Everything was quick and easy. Chase did an exellecent job with facilitating my needs and getting me the best deal. Everyone at the dealership was fri Everything was quick and easy. Chase did an exellecent job with facilitating my needs and getting me the best deal. Everyone at the dealership was friendly and easy to work with. More

Impossible to contact I had to make my service appointment online because I could never get through to a person. I never received a confirmation for my appointment. It took I had to make my service appointment online because I could never get through to a person. I never received a confirmation for my appointment. It took 4 phone calls over 3 days before I could confirm information about my appointment. The receptionist was very rude and treated me like I bothered her. When I finally received an email confirmation it was incorrect. Checking into service is very difficult. I saw one customer get out of their vehicle, walk up to service desk and get helped right away. When I did the same David very rudely told me to go back to my car and wait. The only reason I gave two stars is because of Eugene. He was the only polite and helpful person I encountered at Honda. He discussed my concerns about my van with me and my van was finished when he said it would be. I’m not sure if I will bring my van back to Honda of Buena Park, but if I do I will only work with Eugene. In all this was a very discouraging experience just to get an oil change and a recall fixed. More

No muss No fuss Just leased a 2018 Honda Accord Sport from Buena Park Honda. After an exemplary experience with the dealership in 2015 when I, along with my gf at the Just leased a 2018 Honda Accord Sport from Buena Park Honda. After an exemplary experience with the dealership in 2015 when I, along with my gf at the time, each leased a Honda, I was cautiously optimistic that I could have a similar experience this time around. I was fortunate enough to have my new lease handled by Tigran, and he did a fantastic job of explaining my options and securing the best deal possible. He and his support team were all consummate professionals and I could not be more pleased with how things turned out. There is no feeling of the slick car salesman at this dealership and I recommend them to anyone who will listen. More