Buena Park Honda

It’s good and easy process Came in here looking for a Honda Accord was an easy process the sales man Alex was very professional totally recommend when you get a car there. Came in here looking for a Honda Accord was an easy process the sales man Alex was very professional totally recommend when you get a car there. More

Hugo Novoa The work was excelent & profesional the adviser Hugo Novoa was very friendly and he clarified all usations that I had thank you for that. Also your se The work was excelent & profesional the adviser Hugo Novoa was very friendly and he clarified all usations that I had thank you for that. Also your service with the shuttle was nice More

Great rep. I always come to this dealership because even though is the better around the area I wouldn’t give it 5 Stars. However, this time the rep Tony Lagos w I always come to this dealership because even though is the better around the area I wouldn’t give it 5 Stars. However, this time the rep Tony Lagos was very professional and finished the car in the time promised. I hope the management keep him, because it seems like they switch advisors around very often and it’s hard to stablish a relationship with an advisor like other dealerships. More

Good Service I went in for a oil and tire service. I made a appointment sameday so expected to have a wait time. Got checked in 40 mins after appointment, but the I went in for a oil and tire service. I made a appointment sameday so expected to have a wait time. Got checked in 40 mins after appointment, but the representative was very nice and professional so it made up for the wait. She gave me a total time estimate and the option to get a free carwash and said it might add 30 mins to my wait time and I agreed. I got the carwash, my service completed in a hour less then I was told. Very happy with my service. More

Great Customer Service reps All dealership service departments are busy - all of the time. I was having several problems with my 2014 Honda Accord recently. Trans shifting wa All dealership service departments are busy - all of the time. I was having several problems with my 2014 Honda Accord recently. Trans shifting was jerky and at times slipped and hesitated. Also my radar warning started reporting a problem. Then my radio and navigation would just reboot on it's own while driving. Last Friday the trans was acting up again while I was backing into a parking place. I headed straight to the Buena Park Honda. It was almost 5 pm when I walked in without an appointment. I walked up to Gio's desk and waited patiently while he was working on his computer. I went to him because he had assisted me previously with oil changes and a valve cover gasket leak repair. He stopped to acknowledge me (although I'm positive he didn't remember me) and let me know that he would be right with me as soon as he finished what he was working on. Two minutes later he was taking my information and listening to my auto issues. I left the car there and my wife came and picked me up. By Saturday morning Gio was calling me to let me know that they determined all of my problems were related to a loose battery connection. Everything is controlled by computers, the trans shifting included. Apparently stopping motion and then accelerating was causing my battery connection to move enough to affect the cars computers. They were going to return my car to me at no charge. I ended up getting other maintenance services that needed to be done anyway, but I still got my car back that Saturday. My point is that the server reps are always on the move, meeting you at the car or entering orders. Even without an appointment, I was greeted courteously, acknowledged and being helped within a few minutes of my arrival. And on a Friday afternoon too. They kept me informed with text messages and a phone call to explain the fix, and offer recommended services needs. Yes it was a simple fix for them, and the car is running great so far. I've taken my car to B.P. Honda whenever it needs maintenance because they have always taken good care of me and my car. I've used the shuttle service to take me home when I've needed to leave my car too. More

Very poor customer service If you want to take your car to a simple oil change weekdays or weekend they will have an excuse why they are taking so long to service your vehicle. If you want to take your car to a simple oil change weekdays or weekend they will have an excuse why they are taking so long to service your vehicle. When you step inside the office you find out why of the poor customer service. the representatives are on their phone texting personal messages. They need a supervisor that care for the customers. someone that can oversee this people to what they are expected to do. TAKE CARE OF THE CUSTOMER!!! More

My Experience at Buena Park Honda My experience was awesome. I’ve been shopping for a Honda for a while now, this place was the 6th place I went to and the last place thank goodness fo My experience was awesome. I’ve been shopping for a Honda for a while now, this place was the 6th place I went to and the last place thank goodness for the help of Frank Gomez. Great customer service, he was very thorough and detailed on how the car drives and as well as the functions. Answered all my questions and concerns. Made it easy and stress free which was a nice change of pace, like I mentioned I’ve been through a fare share of salesman and it was very uncomfortable dealing with their aggressive sales tactics. But Frank made me feel at home, excellent service. Now I’m a proud owner of a 2018 Honda Accord and I love it!! Thanks for everything! Keep up the good work! More

My Visit to Buena Park Honda Informative, kept me updated. Explained all services thoroughly. Checked service plan and recall board to b sure I was covered. Very professional and Informative, kept me updated. Explained all services thoroughly. Checked service plan and recall board to b sure I was covered. Very professional and courteous. David was terrific. More

Satisfaction I received good services and didn’t wait too long by the help of David Rosales.thank you so much for the excellent services you guys provided. I received good services and didn’t wait too long by the help of David Rosales.thank you so much for the excellent services you guys provided. More

GREAT service!! It was my first time time to this dealership. Even though I had to wait a little longer that the time given, the service was GREAT and the people. It was my first time time to this dealership. Even though I had to wait a little longer that the time given, the service was GREAT and the people. More