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Buena Park Honda
Buena Park, CA
1,791 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,791 reviews
May 17, 2025
Buena Park Honda Service Department This is my second and last time coming to this location—for an oil change or anything. A few months ago, I waited over 30 minutes for a service advisor with zero co and last time coming to this location—for an oil change or anything. A few months ago, I waited over 30 minutes for a service advisor with zero communication—so I left. I came back the following week, waited 15–20 minutes, and finally got the oil change I needed. Fast forward to 5/7/25—I returned again, hoping maybe things had improved. Nope. Same 30-minute wait, no acknowledgment, so I backed out and left again. Then today, 5/12/25, I gave it one last try. I waited 20 minutes, only to be skipped over by the porter, Jason, who ignored me and helped a woman who had just pulled in behind me. The next advisor came out and also went to her car first. At that point, I was too frustrated to say anything—I just needed to get the oil change done and move on. And to top it off? The same oil change that was $49 last week is now $59 today because the price “went up.” SMH. What makes this even more frustrating is that this is our 6th Honda. We’ve been loyal to the brand for years—so loyal that we’ve gotten to the point where we just purchase over the phone and walk straight into financing. That’s how much trust we had in the Honda experience. I’m officially done with Buena Park Honda. My time is valuable, and I work hard for my money. I want to spend it with businesses that respect their customers. I’ll gladly pay more elsewhere for better service and basic courtesy. Maybe the staff feel secure because Honda is a big name—but if this is how you treat customers, fewer and fewer people will be walking through those doors. More
by uhaten
Employees Worked With
John
May 13, 2025
They were professional, friendly not pushy. They gave me a great rate and drove out the lot with a new 2025 Accord. Visited multiple dealer ships. Honda Buena Park was by far the best exper They gave me a great rate and drove out the lot with a new 2025 Accord. Visited multiple dealer ships. Honda Buena Park was by far the best experience. Jacob was awesome. Steve was amazing great explains everything in detail everyone was great. More
by Ricardo Castillo
Employees Worked With
Jacob and Steve
April 22, 2025
Kenny was very kind and greeted my family and I with a smile and was extremely helpful, Steve Choi was great and helped me leave with a deal that was in my budget. smile and was extremely helpful, Steve Choi was great and helped me leave with a deal that was in my budget. More
by anacastillo14
Employees Worked With
Kenny and Steve Choi
April 07, 2025
Service here was outstanding. Not close to where I live but I’m glad I made the drive. Great selection of cars at this location. Freddy was very patient with us when picking out a Not close to where I live but I’m glad I made the drive. Great selection of cars at this location. Freddy was very patient with us when picking out a car and showed us many options. Fernando and Matt were also very helpful and kind. The whole team here are very knowledgeable and friendly. I would highly recommend. More
by Jrangel2112
Employees Worked With
Freddy, Fernando, Matt, Steve
March 28, 2025
Very busy but still take time to assist you in every way, even though I bought a car at a different dealer. . Channy was very helpful and a pleasure to work with. way, even though I bought a car at a different dealer. . Channy was very helpful and a pleasure to work with. More
by rayarevalo
Employees Worked With
Channy
March 24, 2025
While buying a car is still way too complicated, the staff made is as pleasant as possible and worked very hard to get us the car we wanted. We really appreciate their efforts and professionalism. Ch staff made is as pleasant as possible and worked very hard to get us the car we wanted. We really appreciate their efforts and professionalism. Channy Gil was excellent and went above and beyond to help us. More
by Mr. M
Employees Worked With
Channy Gil, Alfredo, Matt.
