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Buddy Chevrolet - Service Center

Decatur, GA

4.1
51 Reviews

51 Reviews of Buddy Chevrolet - Service Center

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March 10, 2025

Car was in service no update was given. Had vehicle towed home due to lack of communication and battery was dead with windows down and that is not how car was received. Very disappointing s More

by BKEIRAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Marotta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaquan Kerr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hurst
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Buddy Chevrolet responded

Thank you for sharing your experience. We understand your frustration regarding the lack of communication during your service at Buddy Chevrolet and the issues you faced with your vehicle. We appreciate your feedback, as it helps us improve our standards and services. Your satisfaction is important to us. Sincerely, the Team at Buddy Chevrolet

March 08, 2025

ML had amazing service from the moment I pulled up. The experience was great. 10/10 More

by CIERRAJTHOMAS911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M.L
Mar 08, 2025 -

Buddy Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you had an amazing experience with us at Buddy Chevrolet. Your satisfaction is our top priority, and we appreciate your feedback. We hope to see you again soon! Sincerely, the Team at Buddy Chevrolet

March 08, 2025

Everyone was so nice, they really took care of me and my daughter. Feel like I gained another addition to my family. We both left with nice cars and very satisfied. Would definitely recommend. More

by nikkiya.bethea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Upchurch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Marotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaquan Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Amoah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tabitha Handley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dorrell
Mar 09, 2025 -

Buddy Chevrolet responded

Thank you for your wonderful review, Nikkiya! We're thrilled to hear that you and your daughter felt well taken care of during your visit to Buddy Chevrolet. It's great to know you both left with nice cars and are satisfied with your experience. We appreciate your recommendation and hope to see you both again soon! Sincerely, the Team at Buddy Chevrolet

March 08, 2025

Chris the Mechanic provided a great prompt service ! When issue was identified, he did not hesitate to check for parts and proceed with the repair. This was very much appreciated ! More

by ACROCKS
Service Time
Recommend Dealer
Yes
Employees Worked With
Jeff Banker
Mar 09, 2025 -

Buddy Chevrolet responded

Thank you for your kind words about your experience at Buddy Chevrolet! We're delighted to hear that our mechanic was able to provide prompt service and efficiently handle your repair. Your feedback is greatly appreciated, and we hope to assist you again in the future! Sincerely, the Team at Buddy Chevrolet

March 05, 2025

Thanks to my service guy ML for a great experience and quick service. My traverse is back on the road!!! More

by CORINTHIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ML
Mar 05, 2025 -

Buddy Chevrolet responded

Thank you so much for your wonderful review! We're thrilled to hear about your great experience with ML and that your Traverse is back on the road. At Buddy Chevrolet, we strive to provide quick and efficient service for all our customers. We look forward to seeing you again soon! Sincerely, the Team at Buddy Chevrolet

March 03, 2025

My appointment was for 7:30 and I was waiting until 9:30. I had no problems with the service once I was helped. I was initially overlooked in line but they were great. More

by KEITHANDRECOLLINS
Recommend Dealer
Yes
Employees Worked With
Bob Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Buddy Chevrolet responded

Thank you for your feedback, Keith. We appreciate you taking the time to share your experience with us. It's great to hear that once you were assisted, the service met your expectations. We understand the importance of timely service and will work on improving our appointment management. If you have any further concerns or suggestions, please feel free to reach out to Buddy Chevrolet. We look forward to serving you better in the future! Sincerely, the Team at Buddy Chevrolet

March 02, 2025

I did not get verbally told what was actually done to my car nor do I feel like my fluids were topped off as part of the courtesy inspection. Also my car is still driving the same way. More

by JOSEPHWARD1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
M.L was my service advisor
Mar 02, 2025 -

Buddy Chevrolet responded

Thank you for the feedback Joseph. But if you did not get a full printout of any work please let us know as the whole process is automated. Feel free to call me, I'd like to make sure you're happy. 404-919-7919

March 02, 2025

The service was quick and the customer service was good. I will be returning again. More

by ERIKAHSWIFT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Buddy Chevrolet responded

Thank you for your kind words, Erika! We're thrilled to hear that you had a quick and positive experience with our customer service at Buddy Chevrolet. We look forward to welcoming you back again soon! Sincerely, the Team at Buddy Chevrolet

February 28, 2025

Charging 3% for a credit card is inappropriate for this type of business My car had to wait 3 days for an available technician after bringing it in with an appointment More

by KCKOZICKI
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray
Mar 03, 2025 -

Buddy Chevrolet responded

Thank you for sharing your experience regarding the credit card processing fee and the wait time for service at Buddy Chevrolet. We appreciate your feedback, as it helps us evaluate our processes and strive for improvement. If you would like to discuss your experience further, please don't hesitate to reach out to us directly. We value your insights and hope to provide a better experience in the future. Sincerely, the Team at Buddy Chevrolet

February 28, 2025

Took 6 hours to service. Called 8 min before close. Couldn’t get car for two whole days. Also voided my power train warranty because of the ownership change even though I up More

by GKGLASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Hurst
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Buddy Chevrolet responded

Thank you for your feedback regarding the service time and warranty issue. At Buddy Chevrolet, we strive to provide timely service and uphold our commitments. We encourage you to contact us directly so we can address these concerns in greater detail. Your experience is important to us. Sincerely, the Team at Buddy Chevrolet

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