Buddy Chevrolet

Unprofessional Behavior in Public Setting During my visit, I witnessed the porter using inappropriate language, specifically the N word, in a public setting. This conduct was highly unprofessional and visit, I witnessed the porter using inappropriate language, specifically the N word, in a public setting. This conduct was highly unprofessional and unacceptable. Vehicle Purchase and Immediate Issues I purchased a car valued at $150,000. Within just four days of ownership, I encountered a significant issue: the battery was dead. Battery Problem at Delivery On the day I took delivery of the vehicle, Mr. Kerr had to use a battery jumper to start the car before I was able to leave. This indicated a potential problem with the battery from the outset. Follow-Up and Lack of Responsibility Four days later, the car failed to start again due to the same battery issue. Upon contacting Mr. Kerr, he instructed me to call GMC and request that they tow the car to the dealership. Mr. Kerr did not accept responsibility for the dead battery. Assignment of Responsibility and Resolution Process Mr. Kerr placed the responsibility for resolving the battery issue on me, sending a text message to communicate this. As a result, I was required to jump-start the car myself and drive 40 miles while concerned that the battery could fail completely during the journey. After repeated requests, a new battery was eventually provided and replaced at my residence, where the vehicle was located. Despite this resolution, I believe the dealership's handling of the situation was inadequate and could have been managed more effectively. Casey Wilson has been great. He has answered all of my phone calls and followed up when he said he would. Casey should get 5 stars on this review, Than you Casey for being a person with integrity. More

My service is always quick and the staff is always courtesy. I never have a issue when I come in for service. courtesy. I never have a issue when I come in for service. More

I was led to believe that they took my trade in. They lied and said my trade in payment were factored into my new payment. Waited until the next day after I purchased the vehicle to call and tell me They lied and said my trade in payment were factored into my new payment. Waited until the next day after I purchased the vehicle to call and tell me to come get my that they didn’t take the trade. Knowing I would not have purchased the he car if they was t going to take the trade in. Now I’m stuck paying two car payments. I hate the VIP manger Tobias, he is a lier and manipulator.. I should have just got an oil change and left. Never again will I buy a car from buddy. More

I told de agent to check something in my car and he did something else. something else. More

Elaunte was very straight forward and helped me get very close to my budget. Would recommend anyone to go find him to buy a car . close to my budget. Would recommend anyone to go find him to buy a car . More

Keep up the excellent service. Make sure your business is important to all citizens. Respect is important. Make sure your business is important to all citizens. Respect is important. More

Service center personnel was friendly with quick service. I ordered some paint and some other things without issue and upfront about cost. Very good experience. I ordered some paint and some other things without issue and upfront about cost. Very good experience. More

the only glitch i can say occurred is when i arrived. me and my mother had to have stood for about 6-10 minute's before we were recognized standing there. There was i would say (3) people in the back i al me and my mother had to have stood for about 6-10 minute's before we were recognized standing there. There was i would say (3) people in the back i also saw a manager or supv who came out and spoke to one of the service person's in the back but we were still not acknowledged. i see that you'll have different people there now. I have been going there before i purchased my chevy spark in 2016.your dealership would be great if you work on the service rep to just acknowledge your customer's even if your busy.. More

Got in got out in a reasonable time, beautiful experience, and the coffee was good.... experience, and the coffee was good.... More

Service advisor didn’t communicate whether or not my vehicle warranty would cover the repair and they didn’t communicate that the return time of my vehicle changed leaving me without transportation for vehicle warranty would cover the repair and they didn’t communicate that the return time of my vehicle changed leaving me without transportation for 2 days instead of one. Also I was told of another issue that could’ve been addressed at the time of the first diagnostic which led me to deny the repair due to lack of communication and customer service and down time of my vehicle so I took it to smother repair shop. I’ve 4 bad experiences with this dealership 3 when it was superior and 1 as buddy’s I give them chances due to me staying 10 minutes away but I will not be taking any of my vehicles there. More