Budd Baer Buick GMC

Quick fast and in a hurry, with a smile! I ended up at your service center in desperation on Thursday 7/11 around 215pm. My vehicle was making a awful sound and my family and I were already p I ended up at your service center in desperation on Thursday 7/11 around 215pm. My vehicle was making a awful sound and my family and I were already packed and ready to go on a road trip to Daytona Beach Florida the next day!!! The desk agent recognized that I was panicked and had me pull in and came out to see what was going on with my car. There was a technician Mark with her and the listened to the noise I was hearing and assured me that they would handle it as quickly as possible. My vehicle was diagnosed, parts retrieved and installed in under 3hours!!! I expressed my appreciation and gratitude when I picked the car up. Thank you so much for your dedication to excellent customer service and quick repair times! Since our Cadillac dealer closed we need a new GM dealer and service garage More

Excellent above and beyond what I expected. When I first visited the dealership I was introduced to Patrick who was in the Mazda sales department. He showed me a few cars and I told him what I w When I first visited the dealership I was introduced to Patrick who was in the Mazda sales department. He showed me a few cars and I told him what I was interested in. He was great explaining the different sizes of suv. When I decided what I wanted he went to work on financing. He text me and told me what he would need to make it happen. The car we got was a Buick but Patrick still worked with us. Your financial group was great. I would probably come here again. More

Outstanding Service Chris is friendly and personable, kept me informed every step of the way & Jim was very kind to walk me to my car & put my antenna back on! Chris is friendly and personable, kept me informed every step of the way & Jim was very kind to walk me to my car & put my antenna back on! More

Happy new car owner Patrick went above and beyond helping me into a car. He was polite ,helpful, worked with numbers to get me in the car I wanted. Patrick went above and beyond helping me into a car. He was polite ,helpful, worked with numbers to get me in the car I wanted. More

Quick, fast and easy Bob Sekora made the buying experience easy. From the test drive to the purchase and pulling off of the lot. He also gave us a tour of the facility. He Bob Sekora made the buying experience easy. From the test drive to the purchase and pulling off of the lot. He also gave us a tour of the facility. He was very knowledgeable about the vehicle and helped with the initial setup too. More

corrected the recall The service was good. I forgot to tell the service department not to wash the car. It was a really nice service ,but I am still very concerned about The service was good. I forgot to tell the service department not to wash the car. It was a really nice service ,but I am still very concerned about the thin paint on the new Subaru""s. The paint chips with every little thing. The paint is a big disappointment since these cars are suppose to be strong enough for winter wear,but the paint does not hold up . disappointed. More

Service suggestion I did not bring in the car for this most recent visit but my only frustration, which I included in the GMC survey, was that I never know when I get a I did not bring in the car for this most recent visit but my only frustration, which I included in the GMC survey, was that I never know when I get a free oil change and tire rotation and when I have to pay for it so I keep a couple of copies of the various service mailers or coupons in the car and either don't have to use when no charge or don't have with me when we are charged. Would like to suggest that instead of mailing all the different coupons that maybe you could store in customer's file so that it could be used when needed. It might save on mailing costs as well but understand that by mailing you also help to remind the customer that service need is close or for advertising. Every $10-15 helps so would like to pay the lower amount if being charged for service. Just a suggestion on how to improve the process. More

Things keep improving here. From the design of the fast service area to the efficiency of the staff, it is an inspiration to see new and improved. All is in order. The expansi From the design of the fast service area to the efficiency of the staff, it is an inspiration to see new and improved. All is in order. The expansion of this facility is exciting to see. Hope that longevity is the name of the game. More

Awesome Everything was wonderful except the price of an oil change, and plus I have synthetic oil and its good for 5000 miles..... and they put a sticker on Everything was wonderful except the price of an oil change, and plus I have synthetic oil and its good for 5000 miles..... and they put a sticker on my window saying in 3000 miles I am due , don't think so More

Great Service This is my first trip in for service. I needed some recall work done. They were extremely friendly and courteous, and the shuttle took us promptly to This is my first trip in for service. I needed some recall work done. They were extremely friendly and courteous, and the shuttle took us promptly to and from the dealership. It was a great experience. More