Budd Baer Buick GMC

Needed a new battery, and I wanted to make sure nothing was draining my battery, so took my vehicle to the dealership. I new it would be expensive since I am going to a dealers service department. The se was draining my battery, so took my vehicle to the dealership. I new it would be expensive since I am going to a dealers service department. The service manager (Roy) called me while I was driving and told me nothing was draining my battery and all I needed was a new battery. the diagnostic and the battery would be $276 and needed approval to install the battery. I thought that was very high, but since they had my truck already, I said to go ahead and install it. I went to pick up the truck and the invoice said $453. I said that is not what you quoted me on the phone. Roy said there is a $150 to pull the truck into the bay + tax. $453 to change out a battery is robbery. You should be ashamed of yourselves. You took advantage of me and a successful business like Bud Baer should know better. More

The staff at budd bear are very helpful and we bought our car there. They were straight forward and made us feel comfortable with our decision. car there. They were straight forward and made us feel comfortable with our decision. More

The staff is friendly and takes their time with you. Also the no pressure atmosphere is easier to deal with. They are flexible with your time. the no pressure atmosphere is easier to deal with. They are flexible with your time. More

First class dealer from ownership through sales staff and through entire organization. I have been buying vehicles there for almost 25 years first through Charley Lloyd until he retired and more recently thr through entire organization. I have been buying vehicles there for almost 25 years first through Charley Lloyd until he retired and more recently through Carlo Dibartolomeo. More

bought Buick envision in 2019 salesman T.J. Very good salesman , very good person. Well satisfied. We purchased Auto Butler as part of the package. We have taken our car two times for this and both time salesman , very good person. Well satisfied. We purchased Auto Butler as part of the package. We have taken our car two times for this and both times were VERY disappointed with service performed. Car was not cleaned inside first time and we rescheduled. Car was cleaned outside again (NOT GOOD) and again not cleaned inside. * months later we took car again for auto butler and job was very poorly done. Dirt left inside and outside bugs on windshield and grill were not touched. Rooting of tires was supposed to be free and they wanted to charge us. My wife refused and they consented but service agent took pictures of outside and was supposed to get back in touch with us. It has been 3 weeks and NO response from anyone. Auto butler program has not been performed as we were told. We payed for it and have not been given our money worth service. More

A++++ We Dealt with Chris, who kept us informed through all the process of getting a dent fixed; getting an answer as to why our key fobs would not work and We Dealt with Chris, who kept us informed through all the process of getting a dent fixed; getting an answer as to why our key fobs would not work and installing the protection for the interior of the vehicle. Great Work and Great Communications.... More

Excellent and fast The service was excellent as usual. Chris was on top of his game and kept me informed. It was a good experience. I have one complaint that has nothing The service was excellent as usual. Chris was on top of his game and kept me informed. It was a good experience. I have one complaint that has nothing to do with today’s service, I cannot understand why you never fixed the nitrogen air machine. Nitrogen is fantastic. I went four years without having any tire pressure problems and than I find last summer having pressure problems and I find out that your nitrogen pump has been down for about a year and you have been putting air in my tires, even though there are green stem caps on the tires. I was upset to say the least. This was in October last year and I immediately went to a local tire service and had the air replaced with nitrogen. 35 lbs was put in the tires and 4 months later there is still 35 lbs in the tires. now please don’t insult me and tell me that nitrogen doesn’t work. Now I have told your service personal that they are never to touch my tires unless you have nitrogen and I will buy my tires where I can get nitrogen. More

Bob Sekora is an excellent salesman!He gave us the Bob Sekora is an excellent salesman! He gave us the choices & let us make our decision The only minus is your warranty...need to do better than Bob Sekora is an excellent salesman! He gave us the choices & let us make our decision The only minus is your warranty...need to do better than 3 years! More

Rick Adams is the man! Whatever it is that you pay him, you don't pay Rick Adams enough, he is far and above what people expect for a car salesman. Whatever it is that you pay him, you don't pay Rick Adams enough, he is far and above what people expect for a car salesman. More

Personable TJ worked with me to ensure my new Buick was what I really wanted. He made me feel like a friend of his and always had a smile on his face, I love tha TJ worked with me to ensure my new Buick was what I really wanted. He made me feel like a friend of his and always had a smile on his face, I love that in someone I am dealing with. Thank you More