Bud Smail Motor Cars, LTD.

THIS IS THE THIRD MERCEDES I HAVE PURCHASED FROM MARK PELCHEN. HE IS A GREAT SALES CONSULTANT. VERY HELPFUL IN LOCATING THE AUTO I REQUESTED AND WAS VERY HELPFUL WITH THE SET. IT DOES NOT GET ANY BE PELCHEN. HE IS A GREAT SALES CONSULTANT. VERY HELPFUL IN LOCATING THE AUTO I REQUESTED AND WAS VERY HELPFUL WITH THE SET. IT DOES NOT GET ANY BETTER THAN THIS !!! More

Mr. KARL SCHNEIDER,was the sales dealer that worked with me and thw Smail Mercedes Benz company very closely and dilligently in providing me in a very timely period with the desired model of car.Mr. Schneid me and thw Smail Mercedes Benz company very closely and dilligently in providing me in a very timely period with the desired model of car.Mr. Schneider was very friendly and very professional in the same time!He showed lots of knowledge and proved to be very pacient in the same time.It was a real pleasure to do my business with Smail Mercedes Benz thru him! He is more than a car dealer associate,he is a real businessman and a gentleman! I strongly recommend Mr. Schneider and his company to anyone interested purchasing a quality car and having a very pleasant experience going thru this important process! Dr. Radu Mercea More

I am very satisfied with Karl and the continued display of exceptional customer service that he gives. Every single problem or issue that I have had with my car since I purchased it, either the dealwership of exceptional customer service that he gives. Every single problem or issue that I have had with my car since I purchased it, either the dealwership or Karl has rectified it to my satisfaction. It is really something that I look for when purchasing a car. "What is the ongoing service like at the facility." That is fine service and that is why I continue to purchase my vehicles through Smail as well as sending other business your way. Thanks for all you do. Keep up the great work Karl and keep up the great work as a dealership. More

This was my first experience with Mercedes-Benz. I was also looking at several other high-line luxury cars. Mark is a wealth of knowledge when it comes to his product but to my suprise he knew the others also looking at several other high-line luxury cars. Mark is a wealth of knowledge when it comes to his product but to my suprise he knew the others pretty well also. I am glad I bought the Benz! Mark has kept in touch regularly and one Saturday when I stopped in he introduced me to Bud Smail himself! Ask for Mark if you go in. More

Buying a new car can be a difficult process, but it was made easy at Smail Mercedes Benz. Our salesman, Andrew, was patient and took his time explaining the different features of the vehicle more than once made easy at Smail Mercedes Benz. Our salesman, Andrew, was patient and took his time explaining the different features of the vehicle more than once. The closing (warranty information, etc.)and finance options were made clear by the Business Manager, Brian Witt. We were in and out quickly, so I could start enjoying my new ML350. Also I love the BlueTEC. More

Sean Buchanon and the Bud Smail Mercedes Benz staff were all a joy to work with. The whole experience of our auto purchase process from start to finish was a breath of fresh air. I wish all dealers and sale all a joy to work with. The whole experience of our auto purchase process from start to finish was a breath of fresh air. I wish all dealers and sales people that I have dealt with in the past were this enjoyable to work with. We will Be back! More

Brian did wonderfull job He want over and beyond to make this deal happen. I was very happy with my beatyful benz and was very happy with the trade in. I would highly recommend this dealer; and highly recom this deal happen. I was very happy with my beatyful benz and was very happy with the trade in. I would highly recommend this dealer; and highly recommend Brian, I will be back in the future to buy from him. More

Being I am a Canadian down here working it was very hard to get approved on anything since I have very little credit history. I was dealing with Brian Witt and I showed him how I had great credit in Canada to get approved on anything since I have very little credit history. I was dealing with Brian Witt and I showed him how I had great credit in Canada so he took that info and got me the car I really wanted. He listened to me and worked hard to get me approved and I will definitely be back there again to buy another vehicle from him. Jeremy and Robin McKinnon More

As opposed to the several other dealers to whom I reached out, Sean and the Smail group did not give me a "starting point" price. They cut to the chase and offered me a very fair price and an excellent fina out, Sean and the Smail group did not give me a "starting point" price. They cut to the chase and offered me a very fair price and an excellent financing option at the outset; no one else was even close. Since I don't have a lot of time during the day, and I don't have a lot of interest haggling, this was much appreciated. After receiving Sean's e-mail, I saw no reason to engage in further negotiations with anyone else. When we arrived at the dealership, the vehicle was ready for us to view, and Sean was there to assist us. Due to traffic, we were a bit rushed at the dealership, and they were able to get us in and out in 15 minutes. While we politely declined a primer on the vehicle, because we needed to return to Pittsburgh to pickup a child, Sean politely insisted that we take the time to allow him to synch the vehicle's Bluetooth system with my wife's cell phone. I truly appreciated that, because it would have taken us a long time to do that, and the hands-free phone operation is an extremely important safety feature. We've already directed my brother-in-law, who's looking to lease a new Mercedes this year, to Sean, and I will recommend Sean and the Smail group to anyone that I know is looking for a new vehicle. It is well worth the drive to do business with people who respect their potential customers enough to give them the best deal on the first try. More

This by far has been the best experience I have ever had in buying/leasing a car! Everyone was very nice and we didn't spend our entire day a the dealership. Brian took the time to go over everything in t in buying/leasing a car! Everyone was very nice and we didn't spend our entire day a the dealership. Brian took the time to go over everything in the car with me and set up my phone and garage door opener for me. I love my new car and definitely would get another one from them! More