Bud Smail Motor Cars, LTD.

2011 Merces E350 Scott Powell is an excellent salesman. He treated us very professional and was courteous and patient with our questions and finding the perfect car f Scott Powell is an excellent salesman. He treated us very professional and was courteous and patient with our questions and finding the perfect car for us More

Vicki truly went above and beyond anything that we expected, or had previously experienced, when purchasing a car. After comparing Mercedes dealerships, and a few other brands, we found that the profe expected, or had previously experienced, when purchasing a car. After comparing Mercedes dealerships, and a few other brands, we found that the professionalism and knowledge exhibited by the staff of Bud Smail Mercedes Benz far outweighed the competition, in addition to their superior inventory, and more than competitive pricing. They were able to make buying a car an enjoyable experience - one without pressure, and one that was centered around our specific needs and desires. The entire dealership works together as a team, and when you walk in, you feel as though you are part of that family. We were so comfortable with Vicki, that four months after we purchased our E class, we put it in Vicki's hands to find a car for our son, and the sale was pretty much made over the phone! Rest assured, our future Mercedes will all come from Bud Smail. More

Vicki Lichtenfels was great to work with, my wife wanted a very specific vehicle and time frame and she made that happen. This team was very easy to work with. They told us up front what the car would cost a very specific vehicle and time frame and she made that happen. This team was very easy to work with. They told us up front what the car would cost and want we could expect for our trade and they delivered on that promise. This was the first time in my many years of car buying I did not feel pressured or intimidated by the sales staff or the management team. There was no back and forth over the price, I did a lot of research on line and based on that I got a fair deal at this dealership. There was also no pressure with the extras on the car they explained the services and how they worked, we asked questions and they answered them honestly giving us the imformation to make the best decision for us. Based on my experience at Bud Smail Mercedes-Benz I feel very comfortable brining my car for service and I would highly recommend this dealership to anyone looking for a car. It is a shame that in this industry that every deal is negotiable, so you always leave wonding if you got a fair deal. I beleive in my case we did get a fair deal for all parties. With that said I look to have a long relationship with the Smail Auto Group. More

Scott is amazing and very attentive to detail. He understood and appreciated my attention to detail. He went above and beyond to provide great service in a warm, caring manner. understood and appreciated my attention to detail. He went above and beyond to provide great service in a warm, caring manner. More

I saw a 2012 E550 Mercedes from Smail that I was interested in on the internet. I left a message on Saturday evening about my interest and was contacted promptly Monday morning by Stan Petrigac. Ini interested in on the internet. I left a message on Saturday evening about my interest and was contacted promptly Monday morning by Stan Petrigac. Initially I had planned to trade in my current Mercedes. Stan and I agreed on what I thought was a very fair price that included shipping for both cars. I was soon thereafter contacted by Brian Witt to discuss financing and other paperwork details. He was cordial and helpful. Then I messed up the deal.....I sold the car I had planned to trade in. So in a sense, we started over. At no time did they act put out with me. We redid the deal and Robyn Anderson kept me informed throughout the process. When it came time to have the car shipped they took care of all the details. The transport company was excellent. The car came in a covered carrier as they had promised and the driver would call and give me updates as to where they were. When the car arrived it was as described....pristine. There is a big element of trust when you buy a vehicle from a dealer 800 miles away. These folks did not disappoint me and I told Stan I'm recommending them to everyone I know who is looking for a good price on good car. It is a shame that not dealers are like Smail. More

We had no real idea on what car to purchase but knew that we wanted to improve our gas mileage and safety in a new car. We had looked at other dealerships at cars and were then referred to Smail by our neig we wanted to improve our gas mileage and safety in a new car. We had looked at other dealerships at cars and were then referred to Smail by our neighbor. We first dealt with Jeff Smail who gave us several options on brands, that had included MBenz, which we thought would be out of our price range. After looking at a Honda and an Acura, we stopped at MBenz. This is when Jeff introduced us to Vicki Lichtenfels. Vicki was very thorough in making sure she understood exactly what we were looking for. She selected the CLA 250 as it met all of our requirements and then some! We went for a very long test drive in a white CLA that was in the lot with Vicki and we both had a chance to drive a CLA. Vicki was very knowledgeable about the car, it's features, gas mileage, etc. We were really impressed with Vicki and her knowledge of the car, the brand, its safety rating in actual crash situations and overall performance. After this, we really did not care to look at the Ford and Kia that Jeff had set up for us!! After the test drive we noticed the only other CLA in inventory was the one on the show room floor…WOW, very pretty color with very nice saddle leather interior….a very unique color combination. We were blown away!! Then we sat down with Vicki and reviewed the showroom car's features and decided to see what kind of deal we could get. We were surprised to find out that the deal would work out to only cost $1 more that our current car payment after we were approved for the loan at a low interest rate. Naturally, we said YES!!! The business manager was tremendous with us and they let us take the car home over the weekend before we signed all the papers. That Monday evening, we signed the deal and Vicki took another HOUR with us in the car to show us how to operated EVERY button on that car! She explained in detail the aftermarket options, the entertainment and radio and communications systems of the car and future maintenance that she recommended. She was very open and honest with us and we would refer anyone of our friends to Vicki. Simply put, Vicki was GREAT!!!! We look forward to a long relationship with the Smail Auto Group and especially, working with Vicki!!!!!! More

Robyn Anderson and her sales manager were great to work with and answered all of our questions, my wife and I never felt pressured at all. with and answered all of our questions, my wife and I never felt pressured at all. More

My customer experience was very good, Robyn Anderson was friendly, knowledgable and was helpful in acquiring a new Mercedes. Yhe dealership was prompt with the paperwork involved. friendly, knowledgable and was helpful in acquiring a new Mercedes. Yhe dealership was prompt with the paperwork involved. More

It’s never easy when any relationship ends. I had assumed that mine with my previous dealer would continue. I was wrong; they seemed disinterested in helping me get a new car. I was looking at websites and that mine with my previous dealer would continue. I was wrong; they seemed disinterested in helping me get a new car. I was looking at websites and discovered that a Mercedes Benz was not as out of reach as I had originally thought. We happened to stop by to see what the cars looked like. We met Scott Powell not long after looking around. He was very approachable and not coercive. He asked me a few questions about my situation and what I was looking for. He showed me a very nice car. We agreed to meet the next day to talk and to allow them to review my other car. As it turns out I was able to get a new Mercedes with very little hassle and not as much time as I’d spent at other dealers. Scott and his colleague Vicki were very welcoming and professional. They offered us coffee and refreshments while waiting for my old car to be checked or paperwork to be faxed. They explained the process thoroughly and were able to give me everything that I asked for in the car with an additional amount for the trade in. The payment for this car was only slightly more than my other car so over all I couldn’t have been happier. Normally the paperwork process is the most laborious aspect of buying a new car, but Brian Witt made the process very relaxed and swift. He explained the items and steps very well but not in an insincere way. He was very proficient as well. After the deal was finished Scott took extra time to explain the features of the car and to answer any additional questions that I had. I would recommend Scott and Vicki to anyone looking for a car. The lack of stress and anxiety was significant for me. Their efficiency and ability to make one feel relaxed really made for a pleasant car buying experience. More

Vicki was absolutely WONDERFUL to deal with!! We first looked at the Mars Red GLK350, but came home with a 2014 C-Class Sport Sedan in White that I am absolutely in love with! It was a tremendous deal an looked at the Mars Red GLK350, but came home with a 2014 C-Class Sport Sedan in White that I am absolutely in love with! It was a tremendous deal and a heck of a trade in value that I can't say thank you enough for. Stan was also amazing! I will definitely be recommending Smail to all my friends and family! Can I also just add how patient Vicki was with us. We looked at several cars and had lots of questions. She didn't hesitate and was so knowledgeable! And the test drive was so awesome! Never had a salesperson show just what the car can do. Brake Test was incredible! Thank you Vicki and Stan!! :) More