Bud Smail Motor Cars, LTD.

I saw a 2012 E550 Mercedes from Smail that I was interested in on the internet. I left a message on Saturday evening about my interest and was contacted promptly Monday morning by Stan Petrigac. Ini interested in on the internet. I left a message on Saturday evening about my interest and was contacted promptly Monday morning by Stan Petrigac. Initially I had planned to trade in my current Mercedes. Stan and I agreed on what I thought was a very fair price that included shipping for both cars. I was soon thereafter contacted by Brian Witt to discuss financing and other paperwork details. He was cordial and helpful. Then I messed up the deal.....I sold the car I had planned to trade in. So in a sense, we started over. At no time did they act put out with me. We redid the deal and Robyn Anderson kept me informed throughout the process. When it came time to have the car shipped they took care of all the details. The transport company was excellent. The car came in a covered carrier as they had promised and the driver would call and give me updates as to where they were. When the car arrived it was as described....pristine. There is a big element of trust when you buy a vehicle from a dealer 800 miles away. These folks did not disappoint me and I told Stan I'm recommending them to everyone I know who is looking for a good price on good car. It is a shame that not dealers are like Smail. More

We had no real idea on what car to purchase but knew that we wanted to improve our gas mileage and safety in a new car. We had looked at other dealerships at cars and were then referred to Smail by our neig we wanted to improve our gas mileage and safety in a new car. We had looked at other dealerships at cars and were then referred to Smail by our neighbor. We first dealt with Jeff Smail who gave us several options on brands, that had included MBenz, which we thought would be out of our price range. After looking at a Honda and an Acura, we stopped at MBenz. This is when Jeff introduced us to Vicki Lichtenfels. Vicki was very thorough in making sure she understood exactly what we were looking for. She selected the CLA 250 as it met all of our requirements and then some! We went for a very long test drive in a white CLA that was in the lot with Vicki and we both had a chance to drive a CLA. Vicki was very knowledgeable about the car, it's features, gas mileage, etc. We were really impressed with Vicki and her knowledge of the car, the brand, its safety rating in actual crash situations and overall performance. After this, we really did not care to look at the Ford and Kia that Jeff had set up for us!! After the test drive we noticed the only other CLA in inventory was the one on the show room floor…WOW, very pretty color with very nice saddle leather interior….a very unique color combination. We were blown away!! Then we sat down with Vicki and reviewed the showroom car's features and decided to see what kind of deal we could get. We were surprised to find out that the deal would work out to only cost $1 more that our current car payment after we were approved for the loan at a low interest rate. Naturally, we said YES!!! The business manager was tremendous with us and they let us take the car home over the weekend before we signed all the papers. That Monday evening, we signed the deal and Vicki took another HOUR with us in the car to show us how to operated EVERY button on that car! She explained in detail the aftermarket options, the entertainment and radio and communications systems of the car and future maintenance that she recommended. She was very open and honest with us and we would refer anyone of our friends to Vicki. Simply put, Vicki was GREAT!!!! We look forward to a long relationship with the Smail Auto Group and especially, working with Vicki!!!!!! More

Robyn Anderson and her sales manager were great to work with and answered all of our questions, my wife and I never felt pressured at all. with and answered all of our questions, my wife and I never felt pressured at all. More

My customer experience was very good, Robyn Anderson was friendly, knowledgable and was helpful in acquiring a new Mercedes. Yhe dealership was prompt with the paperwork involved. friendly, knowledgable and was helpful in acquiring a new Mercedes. Yhe dealership was prompt with the paperwork involved. More

It’s never easy when any relationship ends. I had assumed that mine with my previous dealer would continue. I was wrong; they seemed disinterested in helping me get a new car. I was looking at websites and that mine with my previous dealer would continue. I was wrong; they seemed disinterested in helping me get a new car. I was looking at websites and discovered that a Mercedes Benz was not as out of reach as I had originally thought. We happened to stop by to see what the cars looked like. We met Scott Powell not long after looking around. He was very approachable and not coercive. He asked me a few questions about my situation and what I was looking for. He showed me a very nice car. We agreed to meet the next day to talk and to allow them to review my other car. As it turns out I was able to get a new Mercedes with very little hassle and not as much time as I’d spent at other dealers. Scott and his colleague Vicki were very welcoming and professional. They offered us coffee and refreshments while waiting for my old car to be checked or paperwork to be faxed. They explained the process thoroughly and were able to give me everything that I asked for in the car with an additional amount for the trade in. The payment for this car was only slightly more than my other car so over all I couldn’t have been happier. Normally the paperwork process is the most laborious aspect of buying a new car, but Brian Witt made the process very relaxed and swift. He explained the items and steps very well but not in an insincere way. He was very proficient as well. After the deal was finished Scott took extra time to explain the features of the car and to answer any additional questions that I had. I would recommend Scott and Vicki to anyone looking for a car. The lack of stress and anxiety was significant for me. Their efficiency and ability to make one feel relaxed really made for a pleasant car buying experience. More

Vicki was absolutely WONDERFUL to deal with!! We first looked at the Mars Red GLK350, but came home with a 2014 C-Class Sport Sedan in White that I am absolutely in love with! It was a tremendous deal an looked at the Mars Red GLK350, but came home with a 2014 C-Class Sport Sedan in White that I am absolutely in love with! It was a tremendous deal and a heck of a trade in value that I can't say thank you enough for. Stan was also amazing! I will definitely be recommending Smail to all my friends and family! Can I also just add how patient Vicki was with us. We looked at several cars and had lots of questions. She didn't hesitate and was so knowledgeable! And the test drive was so awesome! Never had a salesperson show just what the car can do. Brake Test was incredible! Thank you Vicki and Stan!! :) More

What a great experience this was for me Scott Powell is an honest man with a dedication to his customer I need more than 25 words to express my satisfaction.first of all i live in Michigan I found this car an honest man with a dedication to his customer I need more than 25 words to express my satisfaction.first of all i live in Michigan I found this car on line and contacted the dealership I was connected to Mr.Scott Powell I told him that the car seemed to be exactly what i was looking for,Mr Powell then proceeded to e-mail a complete packet of not only the carfax but all service that was done on the car after reading the info in the packet I called Scott back and said i would fly out in the morning and look at the car if i liked it i would buy it and drive it back to Michigan well Scott had a driver from the dealership pick me up at the Pittsburgh airport and drive me to the dealership. well he was exactly as I expected professional pleasant and through the car was excellent to the finest detail I wrote a check and drove the car back home to Michigan that night the dealership is 1st. class clean, the employees pleasant to deal with that is why they will have my business and Scott will be my personal contact.In closing You find courtesy and service like this rarely these days Scott and his associates are the reason that this dealership will keep my business. Thank You for this opportunity to thank Scott and all at Smail Mercedes Benz dealership More

We had been looking for a glk350 pre owned for months. We visited the dealerships in our area and were treated like we were a bother. We were on property for 15 minutes and then walked to the door and to We visited the dealerships in our area and were treated like we were a bother. We were on property for 15 minutes and then walked to the door and told there was nothing for us . We had to continue to call them to even have communication. From the minute we called bud smail, we were treated with respect. A car that we were interested in was ready for us to test drive when we arrived several hours later. Vicki, Scott and Brian were attentive and worked hard to ensure our satisfaction. The car was beautiful, the price was very fair and most importantly, the way we were treated was amazing. I have told everyone about this dealership and are already referring others and will continue to do so. These people have figured out the recipe for success. I love my car. More

I had a great experience at Bud Smail Mercedes-Benz. Staff was very knowledgeable, friendly, and professional. My sales consultant, Scott Powell, was great to work with and was able to answer my questio Staff was very knowledgeable, friendly, and professional. My sales consultant, Scott Powell, was great to work with and was able to answer my questions about the vehicle, financing options, etc. They were able to work with me to secure a lease on a new 2014 C300 within my budget. I was also trading-in my old vehicle, and they were able to provide a very competitive trade-in value. Being an out-of-state customer, I was particularly impressed with their ability to coordinate the sales and vehicle registration for a different state, which made the whole process seamless and easier than I expected. Overall, I had a terrific experience and would return without hesitation. More

It was a pleasure buying our new car from Smail. Particularly, Scott Powell gave us his best price from the start, was straight forward and delivered everything that he promised. He went out of his Particularly, Scott Powell gave us his best price from the start, was straight forward and delivered everything that he promised. He went out of his way to locate the car of our exact specifications. We were very impressed with the whole process. In fact, we have a Mercedes dealership in our own backyard, but chose to travel from Wexford, PA to Greensburg, PA merely because Smail was straight forward with us from day one and quoted a better price without knowing the quote of the other dealership. It was a great experience. I would buy another car from them. More