Bud Smail Motor Cars, LTD.

A+ They took the fear out of me buying my first Mercedes This is the second vehicle I have purchased from the Smail Auto Group. First let me say I have purchased cars in the past and it is a long drawn out p This is the second vehicle I have purchased from the Smail Auto Group. First let me say I have purchased cars in the past and it is a long drawn out process. My first car I purchased over the phone and web was at Smail The sales staff and I kept a great open line of communication it was easy fast and seamless . Now let me tell you about the second vehicle I just purchased 10-2-14 . I sent the Mercedes internet sales an email about the C300 I was interested in and Vicki Lichtenfels reply was the car is here do you have any questions or concerns . We kept a line of communication throughout the whole process . The car was better then described the finance rate was the one I wanted the deal was what I wanted . . Only two days of owning the vehicle I know that my next car will be a Mercedes and my third car will be also. There are perks of owning high end and customer satisfaction is number one . You guys are top notch and even though they are going through a total rebuild of the dealership I still felt as an important customer . We even chuckled about my first Mercedes being bought in a trailer . Can't wait to see the new facility . Thank You Vicki and Stan the sales manager . I feel I made the best choice using Smail again. Phill Novak More

Client Experience at Bud Smail Motorcars What a great client experience. From the moment I called Smail, Scott and his colleagues all had a uniform and positive approach. I was up front wit What a great client experience. From the moment I called Smail, Scott and his colleagues all had a uniform and positive approach. I was up front with them, they knew that I was a customer of another dealership, and yet they went to work and made it happen for me. They never waivered and they met me on price where all could walk away happy that we struck a deal. The pickup and closing experience was equally wonderful, as I somewhat expected it would be. Everything was handled efficiently and with maximum professionalism and friendlines. I walked away from the experience feeling as though the dealership was genuinely happy that they made me happy. That kind of sincerity is rare and it is really cool. I wish you all the best of luck with your plans for expansion and a new physical plant. If anyone deserves to be succesful, it is you all. Thank you again, Larry and Louann Deihle Sewickley, Pa PS Please do not use this information I am providing by creating an account and please do NOT solicit me. Thanks, LD More

Best experience ever had while purchasing car! This group is the best! Real people that love what they do. They actually made the entire experience fun and enjoyable. I left feeling very excit This group is the best! Real people that love what they do. They actually made the entire experience fun and enjoyable. I left feeling very excited about my decision to get a new Mercedes Benz. Mark Pelchen and everyone at Bud Smail, thank you! More

Superb service! Robyn has been so nice to work with! From our 1st meeting until delivery of a new 2015 GLK350 that was ordered for us from Germany; she was so kind, Robyn has been so nice to work with! From our 1st meeting until delivery of a new 2015 GLK350 that was ordered for us from Germany; she was so kind, supportive and kept us regularly informed of the progress of the order. She has consistently impressed me with her level of service and dedication. I highly recommend her and the Smail Mercedes dealership! More

Car buying experience at ease I would like to thank all the staff at Bud Smail Mercedes-Benz for all their hospitality in assisting me with finding the right vehicle to fit my indi I would like to thank all the staff at Bud Smail Mercedes-Benz for all their hospitality in assisting me with finding the right vehicle to fit my individual needs. All the staff members were cordial and professional in their approach and made the car buying experience a breeze. Special thanks to Vicki Lichtenfels for all her support and expertise in narrowing down my search.. More

GREAT PURCHASING EXPERIENCE As a first time mercedes owner I found the experience to be exciting and pleasant. Vicki Lictenfels was extremely knowledgeable, patient, and pleasan As a first time mercedes owner I found the experience to be exciting and pleasant. Vicki Lictenfels was extremely knowledgeable, patient, and pleasant to work with. The entire process from learning about the car, to the test drive, to the financial completion was smooth. Very impressed with the future service arrangements that I may need on my vehicle. I would recommend anyone interested in purchasing a mercedes to stop in and ask for Vicki. More

Bought new/used car Very nice and easy to work with. Makes people feel very comfortable and at ease. Nice that she and manager stayed after hours to help us get a new ca Very nice and easy to work with. Makes people feel very comfortable and at ease. Nice that she and manager stayed after hours to help us get a new car. Thanks More

Review of experience I was quite surprised my husband took me to look at a Mercedes. Thought he was teasing me. Loved the car and my husband bought it for me for our 30th I was quite surprised my husband took me to look at a Mercedes. Thought he was teasing me. Loved the car and my husband bought it for me for our 30th anniversary. I will have it a very long while, counting on it lasting More

Glk 350 Scott provided excellent customer service and worked to resolve all of our concerns. I was not pleased with the missing rear wiper blade or the tape Scott provided excellent customer service and worked to resolve all of our concerns. I was not pleased with the missing rear wiper blade or the tape mark on the driver's door. I do not think my vehicle was properly handled and prepared after being unloaded at the dealer. More

WONDERFUL PEOPLE BUYING A CAR AT BUD SMAIL WAS SUCH A WONDERFUL EXPERIENCE, STARTING WITH VICKI"S SMILING FACE GREETING US, AND KNOWLEDGE ABOUT THE CAR, I REALLY HAD BUYING A CAR AT BUD SMAIL WAS SUCH A WONDERFUL EXPERIENCE, STARTING WITH VICKI"S SMILING FACE GREETING US, AND KNOWLEDGE ABOUT THE CAR, I REALLY HAD A GOOD TIME THE EXPERIENCE WAS QUICK AND EASY BRIAN MADE THE PAPER WORK EASY ALSO, EVERYONE WAS SO NICE. More