Bud Smail Motor Cars, LTD.

Love our new car! Scott Powell made our buying experience a pleasure and he found exactly the right car for us. We drove out of our way to look at cars at this dealers Scott Powell made our buying experience a pleasure and he found exactly the right car for us. We drove out of our way to look at cars at this dealership and Scott listened to our preferences and matched us up with a gorgeous S550. Perfect! We had a few questions about our deal and Smail's customer service representative handled all of our concerns in a very professional and courteous manner. We were very happy to have all of our questions answered so promptly. We are a repeat Mercedes buyer and are very excited to have purchased our new S550 at Smail Mercedes. Thanks! More

Runaway! Worst Car Buying Experience EVER! If you do end up here work with Vicky, she will give you a fair honest deal from the start and let you test drive the car. First the manager Stan If you do end up here work with Vicky, she will give you a fair honest deal from the start and let you test drive the car. First the manager Stan gave me an ultimatum! "if you do not buy a car today, I will throw you out of this dealership" Stan Manager for Bud Smail. Secondly, they gave me the Worst Trade IN Value for my current MB. The Manager Stan raked me over the coals on the price, and pressured me into a car I didn't even like. The sells person intentionally back the car into a parking spot so I would not know that the car DID NOT have a BACK UP CAM which I specific asked for...after I bought and drove the car off the lot and went to reverse the car OH NO BACK UP CAM xxx!!! Worst car buying experience in my life. The New Car purchased from Bud Smail has been into service over 3 time since date of purchase. The tire pressure lights are always on, the engine is sluggish, and the "gear selector lever" is a danger to myself and the general public. As a former Lexus owner and being in the luxury car market for over 12 years, this is no way anyone should be treated. DO NOT RECOMMEND BUD SMAIL. Friends and Buyers RUNAWAY before you get caught into their web of fraud! More

Excellent experience and extremely knowledgeable! The team here is very friendly and you can really tell that they love what they do! Everyone was approachable and ready to help you in any way that th The team here is very friendly and you can really tell that they love what they do! Everyone was approachable and ready to help you in any way that they can. This was the first time I was personally buying a car and the experience couldn't have been better! Scott Powell was so helpful and is one of the most knowledgeable people I know about cars! He was always eager to answer any questions I had. In working with him and Stan Petrigac, I found a car that is perfect for me! The team at Bud- Smail Mercedes is a group that makes sure your car buying experience is fun and easy! I definitely would recommend this group to anyone interested in buying a car! More

A+ They took the fear out of me buying my first Mercedes This is the second vehicle I have purchased from the Smail Auto Group. First let me say I have purchased cars in the past and it is a long drawn out p This is the second vehicle I have purchased from the Smail Auto Group. First let me say I have purchased cars in the past and it is a long drawn out process. My first car I purchased over the phone and web was at Smail The sales staff and I kept a great open line of communication it was easy fast and seamless . Now let me tell you about the second vehicle I just purchased 10-2-14 . I sent the Mercedes internet sales an email about the C300 I was interested in and Vicki Lichtenfels reply was the car is here do you have any questions or concerns . We kept a line of communication throughout the whole process . The car was better then described the finance rate was the one I wanted the deal was what I wanted . . Only two days of owning the vehicle I know that my next car will be a Mercedes and my third car will be also. There are perks of owning high end and customer satisfaction is number one . You guys are top notch and even though they are going through a total rebuild of the dealership I still felt as an important customer . We even chuckled about my first Mercedes being bought in a trailer . Can't wait to see the new facility . Thank You Vicki and Stan the sales manager . I feel I made the best choice using Smail again. Phill Novak More

Client Experience at Bud Smail Motorcars What a great client experience. From the moment I called Smail, Scott and his colleagues all had a uniform and positive approach. I was up front wit What a great client experience. From the moment I called Smail, Scott and his colleagues all had a uniform and positive approach. I was up front with them, they knew that I was a customer of another dealership, and yet they went to work and made it happen for me. They never waivered and they met me on price where all could walk away happy that we struck a deal. The pickup and closing experience was equally wonderful, as I somewhat expected it would be. Everything was handled efficiently and with maximum professionalism and friendlines. I walked away from the experience feeling as though the dealership was genuinely happy that they made me happy. That kind of sincerity is rare and it is really cool. I wish you all the best of luck with your plans for expansion and a new physical plant. If anyone deserves to be succesful, it is you all. Thank you again, Larry and Louann Deihle Sewickley, Pa PS Please do not use this information I am providing by creating an account and please do NOT solicit me. Thanks, LD More

Best experience ever had while purchasing car! This group is the best! Real people that love what they do. They actually made the entire experience fun and enjoyable. I left feeling very excit This group is the best! Real people that love what they do. They actually made the entire experience fun and enjoyable. I left feeling very excited about my decision to get a new Mercedes Benz. Mark Pelchen and everyone at Bud Smail, thank you! More

Superb service! Robyn has been so nice to work with! From our 1st meeting until delivery of a new 2015 GLK350 that was ordered for us from Germany; she was so kind, Robyn has been so nice to work with! From our 1st meeting until delivery of a new 2015 GLK350 that was ordered for us from Germany; she was so kind, supportive and kept us regularly informed of the progress of the order. She has consistently impressed me with her level of service and dedication. I highly recommend her and the Smail Mercedes dealership! More

Car buying experience at ease I would like to thank all the staff at Bud Smail Mercedes-Benz for all their hospitality in assisting me with finding the right vehicle to fit my indi I would like to thank all the staff at Bud Smail Mercedes-Benz for all their hospitality in assisting me with finding the right vehicle to fit my individual needs. All the staff members were cordial and professional in their approach and made the car buying experience a breeze. Special thanks to Vicki Lichtenfels for all her support and expertise in narrowing down my search.. More

GREAT PURCHASING EXPERIENCE As a first time mercedes owner I found the experience to be exciting and pleasant. Vicki Lictenfels was extremely knowledgeable, patient, and pleasan As a first time mercedes owner I found the experience to be exciting and pleasant. Vicki Lictenfels was extremely knowledgeable, patient, and pleasant to work with. The entire process from learning about the car, to the test drive, to the financial completion was smooth. Very impressed with the future service arrangements that I may need on my vehicle. I would recommend anyone interested in purchasing a mercedes to stop in and ask for Vicki. More

Bought new/used car Very nice and easy to work with. Makes people feel very comfortable and at ease. Nice that she and manager stayed after hours to help us get a new ca Very nice and easy to work with. Makes people feel very comfortable and at ease. Nice that she and manager stayed after hours to help us get a new car. Thanks More