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Bud Smail Motor Cars, LTD.
Greensburg, PA
412 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 412 reviews
December 17, 2019
Great service experience The Mercedes Benz service department have been great to deal with and they have set a very high bar for customer service. Mike Griffith is by far the The Mercedes Benz service department have been great to deal with and they have set a very high bar for customer service. Mike Griffith is by far the best service manager I have worked with. The technicians are not the best because I have had issues where a routine service has resulted in a much bigger problem being created. But they fixed everything in the end. If they ensure quality in repairs, they would be 5 star. Speaks a lot for Mike that even with technical issues, I still think that overall it is a 4 star experience More
by Subho
Employees Worked With
Mike Griffith
November 16, 2019
Troy Lee was extremely helpful in ensuring that I found a vehicle to meet my needs. He was supportive during my car buying process, and was able to answer all of my questions. vehicle to meet my needs. He was supportive during my car buying process, and was able to answer all of my questions. More
by Kristaboyer
Employees Worked With
Troy Lee
October 24, 2019
New car purchase Worked with several people and was able to complete the purchase in 3 hours. Able to test drive the cars and come to an agreement quickly. Worked with several people and was able to complete the purchase in 3 hours. Able to test drive the cars and come to an agreement quickly. More
by nlgslc300
Employees Worked With
Brian Witt, Mark Pelchen, Joe Suto, Bryan Siarrino, Mike Griffith
October 17, 2019
The Worst MB Dealership (in the world) Customer Service does not exist . My car was returned after payment of repair that was very incomplete . Car was dirty on the inside with all surface Customer Service does not exist . My car was returned after payment of repair that was very incomplete . Car was dirty on the inside with all surfaces being dirty. Outside Lamp not working. Passanger side seat does not move with controls immovable. ( This was after being told everything is OK ) More
by Ratan
Employees Worked With
Not listed and not known
October 17, 2019
Excellent experience This was my first purchase at this dealership. It was an excellent experience. The team was knowledgeable, friendly and respected my time. Thank you v This was my first purchase at this dealership. It was an excellent experience. The team was knowledgeable, friendly and respected my time. Thank you very much! More
by Judy
Employees Worked With
Brian Witt, Scott Powell, Calogero Ponterio
October 14, 2019
Just a very helpful in all the way you can say about damon Cause they treat you like a special customer. You feel very comfortable with them.and they go out there way to help you make decision Cause they treat you like a special customer. You feel very comfortable with them.and they go out there way to help you make decision More
by Qtip@3828
Employees Worked With
Damian
May 06, 2019
Very good. Will return for service.Very good and friendly.Service was done in the time allotted.Would recommend Smail to friends and family.Looking forward to ne Will return for service.Very good and friendly.Service was done in the time allotted.Would recommend Smail to friends and family.Looking forward to next visit. More
by DLSANDRE250
Employees Worked With
Mike Griffith
September 16, 2018
Class Act, all the way. My wife was diagnosed with breast cancer, and the last thing we wanted was an unreliable vehicle to transport us back and forth for treatments. After My wife was diagnosed with breast cancer, and the last thing we wanted was an unreliable vehicle to transport us back and forth for treatments. After a lot of research, and some frustration with other dealerships, we settled on Bud Smail of Greensburg. The negotiation on our 2016 Buick, was painless, and we were able to wrap the whole thing up in less than 2 hours of arriving. We did notice a slight vibration in the steering, so after the surgery and treatments, we took the car back to the dealership. With the help of Corey our salesman, and the crack service team of Smail, they were able to identify and fix, in short order. Smail went above and beyond, what they were required to do. I have never been treated so well, by any dealership, in my 54 years. Thanks guys, you are the best of the best- mark and mary lou More
by onedaddeo
Employees Worked With
Corey Glunt
June 03, 2018
Warranty recall; install new tires Dave B went to great lengths to provide outstanding service. His recommendations on new tires and careful attention to the many details of parts and i Dave B went to great lengths to provide outstanding service. His recommendations on new tires and careful attention to the many details of parts and installation were first rate. Employees like Dave make dealing with Smail Service a trustworthy experience. More
by kirby
Employees Worked With
Dave Basl, Mike Griffith
May 30, 2018
Smail Team is the best! The entire staff is professional, courteous and very accommodating and I can't say enough good things about Matt in service. He goes out of his way to The entire staff is professional, courteous and very accommodating and I can't say enough good things about Matt in service. He goes out of his way to make certain you're 100% satisfied. More
by PapaRo
Employees Worked With
Nina, Brandi, Bryan Siarrino, Mike Griffith
