Bud Clary Toyota of Yakima

April 2020 recall handled fine, but bad prior sale & service I have purchased 3 new Toyotas from Clary. 2002 and 2014 Tacomas and a 2020 RAV4. Recall for RAV4 engine block SN check, with Mike Walface, went we I have purchased 3 new Toyotas from Clary. 2002 and 2014 Tacomas and a 2020 RAV4. Recall for RAV4 engine block SN check, with Mike Walface, went well. Only unsatisfactory issue is that, for a recall, Toyota should pay mileage cost for trip(s) required. In my case I drove 60+ miles to complete the recall. Even IRS recognizes $0.57 average mileage cost. Mike said there was no way to compensate for mileage cost; I believe Toyota should compensate owners for time and mileage, as recalls are 100% Toyota's fault, not the owners fault. Previous, on this RAV4 new purchase, Nov 25, 2019, Three Clary sales staff lied to us several times. We will never trust Clary sales staff again. They are liars, and we tell friends the same. Also did not appreciate that our new tires and wheels were coated with some wet look spray; I'm sure overspray was on the brake rotors, At home, I spent an hour wiping the messy, excess spray off tires and wheels, but there was no way to clean the rotors. Spraying wheels and tires is really a stupid thing to do. Previous, two free oil changes for new 2014 Tacoma, Clary service overfilled 2/3 quart, both times. I had to syringe out excess oil myself, at home. Both times I complained to the service manager about this; he blamed Toyota Corp for making 4 liter engine that requires a fractional quart to fill. What BS. Thanks for the opportunity to rate your service. Mike did a good job on our recall, but as you can tell we have distrust from prior Clary experience. More

The service I received at the counter from Mike was The service I received at the counter from Mike was very good. He is very competent and follows through. He also seems mechanically knowledgeable The service I received at the counter from Mike was very good. He is very competent and follows through. He also seems mechanically knowledgeable. This was the third time returning for the same issue, but it did take some trouble shooting to figure out and feel the mechanic did a good job solving the problem. More

This dealership is so helpful and knowledgable! Every time I go in to get my truck worked on, I am always greeted by a sweet young lady who helps to get me all the information I need. time I go in to get my truck worked on, I am always greeted by a sweet young lady who helps to get me all the information I need. More

Customer Service Dave was standing at my car almost before I was out of it. Told me when to expect the car to be done. Great Job. Dave was standing at my car almost before I was out of it. Told me when to expect the car to be done. Great Job. More

It’s always a pleasure to visit Bud Clary Toyota. The staff is very friendly and helpful, explaining all procedures and break down of costs. The waiting area is very comfortable with free coffee and vend staff is very friendly and helpful, explaining all procedures and break down of costs. The waiting area is very comfortable with free coffee and vending machines. I highly recommend this place. More

Communication was excellent. Probable cost We're Communication was excellent. Probable cost We're accurate. I was very pleased with the service. David Marshall the service advisor was very helpful. Communication was excellent. Probable cost We're accurate. I was very pleased with the service. David Marshall the service advisor was very helpful. thank you Mark More

Dave was very professional and great customer service Dave explained what was going to be done to my vehicle in a matter i would understand. I took in a coupon for 10% discount and he also explained to me Dave explained what was going to be done to my vehicle in a matter i would understand. I took in a coupon for 10% discount and he also explained to me about the small print that it would only be max of $30.00. Which i appreciated him pointing that out as i did not read the small print and was thinking it was on the whole amount of the service. More

Awesome Service Experience Dave always has my back with excellent customer service and timely scheduling. My battery was dead and Dave got me right in and had it replaced in no Dave always has my back with excellent customer service and timely scheduling. My battery was dead and Dave got me right in and had it replaced in no time. More

It is always a positive experience, they are quick and efficient. My rep was very good about explaining any future needs I may have. Thankyou efficient. My rep was very good about explaining any future needs I may have. Thankyou More

Great customer service, quick work, detailed description of what was going to be done to my truck. Felt a personal touch that you don’t get at other dealerships of what was going to be done to my truck. Felt a personal touch that you don’t get at other dealerships More