Bud Clary Toyota of Yakima

Don't buy here!! Drove 1700 miles to buy a certified Toyota. Drove another 1700 miles to get the car home. Upon washing the car found the paint had more than a few iss Drove 1700 miles to buy a certified Toyota. Drove another 1700 miles to get the car home. Upon washing the car found the paint had more than a few issues. Owners manual was ripped. Did ask for a replacement. Still waiting. Interior panel pulled away from the rear pillar. Contacted the dealership as I felt the car did not measure up to the certification standards. There was rocker panel damage as well as a 3inch vertical slice to the rear bumper. Front hood, roof and rear deck had issues galore when put under the proper lights. All the dealer could say was sorry. All I can say is what a sorry way to run a business. I filed a claim with Toyota. I suggest you steer clear of this dealership. Toyotas are great cars just don't buy one from Bud Clary. More

Service department/ Just not very sure this service person wants to be at work, worst experience ever showed up to drop truck off and ended up leaving because Lowell leon Just not very sure this service person wants to be at work, worst experience ever showed up to drop truck off and ended up leaving because Lowell leonard, could come out to check me in. Truck took all day for it to be ready and even at the end of the day he asked me to wait because he had other things to do. Do yourself a favor and avoid this place More

Customer Service? Not even a little bit I wouldn't recommend this dealer for used cars. Never tried to buy anything new but their management staff isn't customer friendly and their pricing i I wouldn't recommend this dealer for used cars. Never tried to buy anything new but their management staff isn't customer friendly and their pricing isn't accurate. More

3 month 30 day warranty is a "GFY" proclamation. Bought a 30k vehicle from this lot from a distance. All went well until it arrived with Major steering issues (ball joints shot) and exhaust leak. H Bought a 30k vehicle from this lot from a distance. All went well until it arrived with Major steering issues (ball joints shot) and exhaust leak. Had to invest $1735.00 to make it driveable. Zero response from the salesman or finance mgr on the 3/month 3000 power train warranty . need I say more. Poor business practices. No follow through. Once they get funded by the bank, adios suckers. More

Typical car salesman and women. Worst car buying experience ever! I do not recommend this dealership to anyone. Bill Charles and Samantha Barth are the two most unprofessional sales Worst car buying experience ever! I do not recommend this dealership to anyone. Bill Charles and Samantha Barth are the two most unprofessional sales people I have ever dealt with in my life. Worked with them to order a new truck with a trade in. Promised me $25,400 for my truck. More importantly fails to explain to me what the tax credit was. When the truck arrived and we're getting ready to finish the paperwork, Bill comes out and says that the trade in price is $23,500. I tell him that wasn't what they quoted me at a month ago. He goes back over to Samantha and comes back with a trade in quote and handwritten $1,927 tax credit totaling $25,400. Samantha comes back over all furious and asks, "what's the problem!?" I tell her the trade in price is not what was originally offered. She yells out, "that's what we agreed on." Bill gets up and acts if I should leave. There was no room for explanation or negotiation. I've met some fake people in my life but these two are the worst. What a waste of time. For any of you who are unable to find out what the tax credit is online here is a break down. New car price $40,000 Trade in price $25,000 Difference $15,000 Taxes = $15,000 x .082% (Yakima sells tax) = $1, 230 Yes I would have saved on my taxes but a little respect might have sealed the deal. More

Poor Service Much better dealers in Yakima to deal with if brand isn't important, but I wanted a Rav4 and they would not work with me at all, and I had cash. Went Much better dealers in Yakima to deal with if brand isn't important, but I wanted a Rav4 and they would not work with me at all, and I had cash. Went to Rodgers in Hermiston and got a better deal than I originally was seeking. Plus Very poor customer service. My advice, stay away! More

Bought a car over the internet and it was perfect! We had been shopping for a Certified Pre-Owned 2010-2015 Prius for months. Everywhere we looked we found cars that were way overpriced, or had issues We had been shopping for a Certified Pre-Owned 2010-2015 Prius for months. Everywhere we looked we found cars that were way overpriced, or had issues such as being rentals, or were just plain bait-and-switched. We found exactly the car we wanted at Bud Clary Toyota of Yakima, a 2010 CPO Prius with 26K miles, and at the price we wanted to pay! We worked with Juan Orozco on getting more photos and descriptions of the car, and then agreed on a price. This was all important as we were buying the car long distance! We are 150 miles away from this dealer and they arranged to have it shipped to the Bud Clary Chevrolet here in our home town. Angel Garcia got all the details worked out and the car came in 2 days. It was wonderful! Exactly how they described it, and no surprises in any of the paperwork or costs. We were in and out in 15 minutes. We just got back from our first road trip in the car, 700 miles over 2 days, and it performed flawlessly and returned 50.7 MPG. We couldn't be happier with the entire internet sales process at Bud Clary Toyota of Yakima. More

A nightmare to deal with I went to look to purchase a used Toyota Corolla . They had one, and my mechanic looked it over before the purchase. Two tires were old and the bum I went to look to purchase a used Toyota Corolla . They had one, and my mechanic looked it over before the purchase. Two tires were old and the bumper clips were broken and the bumper loose. Brought this to salesman's attention. They agreed to fix the issues and we agreed upon the price, when the issues were fixed. A few days went by with no call back. I called the sales manager who said parts should be in the next day. The next day got called in the afternoon that it was ready. I had to get to work and said I would be there the next morning. We had negotiated the price earlier. I had specifically asked the salesman if I needed to put money down on it. HE SAID NO. When I went to purchase the car, I was told that it had sold. Also told that I had told the sales manager a lower offer. I NEVER TALKED TO THE SALES MANAGER ABOUT THE COST OF THE CAR, ONLY WHEN THE REPAIRS WOULD BE MADE. Needless to say this wasted a week of my time that I could have been dealing with an honest dealership. I feel that possibly because I am a woman they gave me the runaround and tried to push me to cars that were overpriced and that I was not interested in. I will purchase a vehicle from the Toyota dealership in Kennewick, where I purchased my last car, and was very satisfied with the honest customer service and the vehicle. I would not recommend this dealership to any one, as they are dishonest and not customer service oriented. Skip the hassle and nonsense and purchase a car anywhere but at this dealership. More

They will not follow through with warantee! I had a problem with some tires I bought at Bud Clary Toyota in Yakima, Wa. They have a very strict warantee policy. Never mind that I had Bud Clary I had a problem with some tires I bought at Bud Clary Toyota in Yakima, Wa. They have a very strict warantee policy. Never mind that I had Bud Clary Toyota perform virtually all maintenance on my vehicle. I had a problem getting into the dealership to have them rotated. The problem is they are so busy you cant get in to satisfy the warantee, I had a tread separation 20K prior to the 60k rating. I tried to get into have them rotated on several occasions but they were booked 2-3 weeks out. Wjhen I complained abou the situation Dave Marshall was a total xxx!!! He didnt even try to help! He is obviously over his head/overwelmed there was literally nothing he could do. They are so busy they simply do not care!!!! I will have my mainteneance performed elsewhere!!! More

Rude, uncaring and damage to vehicle while servicing My main complaint is against the service department for current and past issues. One being, recent and past unprofessional behavior by parts and ser My main complaint is against the service department for current and past issues. One being, recent and past unprofessional behavior by parts and service staff, Dave Marshall. In addition, my vehicle was scratched and dented while getting serviced at this dealership! Dave Marshall basically refused to look up my scheduled appointment (1/08/15) with him, electing instead to help someone else that came into his office after me, and "passing me off" to another service staff - twice! The 2nd "pass off" was after the other staff had verified my appointment with Mr. Marshall! How very rude and unprofessional can a person, a service employee, be to his customers? More importantly, why does Bud Clary continue to employ such a rude and unprofessional person as Dave Marshall as they are aware of my prior bad experience with him through an online survey they sent me. In addition to this, my vehicle got scratched and dented while getting serviced at this dealership. And although the scratches were suppose to get "buffed out", it was of little to no remedy. And though I probably should have sued the dealership's service department for damages to my vehicle, I had too much going on in my life at the time. To be sure, if it were not for all the recall issues with my 2007 Rav 4, I would never, ever go take my vehicle to this Toyota dealership for servicing! More