Bud Clary Toyota of Moses Lake

Horrible Sales Experience If you are in need of a new car or truck, just pass right on by the Bud Clary Auto Group. I have never had a worse sales pre and post sales experien If you are in need of a new car or truck, just pass right on by the Bud Clary Auto Group. I have never had a worse sales pre and post sales experience in my life. The entire team, including the Owners need a lesson in Business 101 and Customer Service. I drove to Bud Clary's Toyota of Moses Lake to pick up a 2017 Tundra that I negotiated via email and text with General Sales Manager Russ Dealy. I live in Seattle and drove to Moses Lake to take advantage of the tax savings which is a nice chunk of change. Before I made the Memorial Day weekend trek to Moses Lake I asked Russ to insure my truck was detailed and checked for scratches and dents as I wanted to pick-up my truck and head back home to beat Memorial Day traffic. He assured me it would be taken care of. When I arrived at the dealership Russ drives my truck around for me to inspect. To my surprise, the truck was filthy. It was not detailed inside or out. There was dirt, footprints and dust all throughout the cab and the bed was full of mud, dirt and leaves. To top it off, it was scratched around the door handles, bumpers and cab and there was a large dent on the driver side fender. I was irate. I just stared at Russ and could not believe my eyes. When I asked him why things were not addressed as committed he became angry and told me he worked 12 days straight and needed a few days off and cannot just focus on my deal. Seriously? I just looked at him and said, I am the customer. Why is this my fault? He looked at me and said, I will pay for your gas back to Seattle. I was appalled. No offer to make things right and no apology. After 40 minutes of discussions, Russ offered to take $500 off the deal, Repair the Scratches and dent and also throw in all-weather mats. I even had all of this put in writing. This nice part is he offered to have the dent, detail and scratch repair done in the Seattle area so I did not have to return to Moses Lake. I was happy but it was short lived. After a week of not hearing a word from Russ I texted him for a status on my repairs and detail. He tells me to go to Lynnwood Honda and they will remove the dent and detail my truck. Yes, Lynnwood Honda, not a Toyota or Bud Clary Dealer. Lynnwood Honda gets the dent out but refused to detail my car because it was not purchased there. I contact Russ and receive no reply. The next day I inquire about my scratches and detail and he states he did not authorize the scratch repair. I was shocked especially since I had it in writing. I posted a pick of the 'We Owe' form showing what was committed. Today is June 14th and I have been getting the run around from Russ Dealy. He was to have his mobile scratch resource reach out to me on Monday of this week to schedule a time to address the scratches on my car and that never happened. Once again I had to reach out to him for an update and he stated his contact has tried getting in touch with me several times but I was not available. Which is weird since I have no missed calls, texts or voice mails. So he asks me to call his contact to setup an appointment. Go figure. Then there is my all weather mats that Russ offered to throw in. They arrived at my home a week after committed and they were the wrong part number. I again had to chase him down to get them sent and chase him down again to tell him the wrong part was sent. Today a parts contact called me say they were shipping the correct mats sometime this week. I get it. I should have walked away from this deal when Russ pulled my truck up to inspect and it was dirty and damaged. Shame on me for taking the word of the General Sales Manager that he would make things right. You would think in this day and age car dealers would give a xxxx about their customer and commitments they make. Well not the Bud Clary team. The issue stems from the top down. I have had to initiate every conversation with Russ and several times I did not hear back for days. I have all the messages and call logs to prove every detail. I even reached our to Bud and Bryce Clary via social media for assistance and they ignored my requests for assistance. I did hear from a guy named Scott in charge of Social Media for the Bud Clary Group and he offered to help but then never responded to my messages. I know I am not alone in frustrations with the Bud Clary team. I checked the reviews other posted about their experiences and there are similar experiences across Washington State. You have been warned. Just know if you deal with these jokers and something is wrong pre-sale don't expect them to be in your corner. More

Standing behind what you sell One week after I bought a car from this dealership the oil change light came on took it back in and they said they forgot to reset the light. one mor One week after I bought a car from this dealership the oil change light came on took it back in and they said they forgot to reset the light. one more week passes by and now the check engine light comes on, again I take it in. This time they tell me a filter is bad and needs replaced and that its part of the normal maintenance of the car. When I bought the car I was told they went through the car and all was good. Now I have to come up with 2 to 4 hundred to fix the car. way to stand by the stuff you sell More

Excellent car purchase experience at Bud Clary Toyota Recently bought a lovely 2008 Highlander from these folks and wanted to give them an A+ for being completely straightforward, honest and reasonable in Recently bought a lovely 2008 Highlander from these folks and wanted to give them an A+ for being completely straightforward, honest and reasonable in all our dealings with them. No pressure, no hustle and no tricks. Big thanks to salesman Arnold and sales manager Omar who both did an outstanding job. Because of them, I highly recommend Bud Clary Toyota in Moses Lake, WA More

Horrible service!!! We had our avalanche towed there it sat for a week it was miss diagonised with a bad fuel pump they wanted to charge us 1600$$ .. took it some where e We had our avalanche towed there it sat for a week it was miss diagonised with a bad fuel pump they wanted to charge us 1600$$ .. took it some where else it was a bad sensor paid 300$ oh but bud clary STILL charged us 204$ for the diagnosis which was WRONG.. manager said they would refund it.. so it's been 3 months an they gave us a check for 100$.. seriously!!!! More

How could you be so off? The worst service ever! I was quoted 300% less than it really cost, exact same work too. Quoted $65.85 but they wanted $600+. How do you quote that fa The worst service ever! I was quoted 300% less than it really cost, exact same work too. Quoted $65.85 but they wanted $600+. How do you quote that far off!? If they cannot quote properly how do I know the proper or correct work is getting done? I wrote a review (they asked for by email) on their site but magically it is not, nor was it ever posted. THE WORST DEALERSHIP ever. Looking for another truck & that'd be the last place in xxxx I'd go to if that's how service is ran. More

Arnold Valdez was awesome!! Great service all around felt confident in my purchase, felt like I was dealing with family!! Went above and beyond and I will be buying next car from Great service all around felt confident in my purchase, felt like I was dealing with family!! Went above and beyond and I will be buying next car from Arnold Valdez for sure. More

We have for almost 3 decades shopped locally for new vehicles, and have been very satisfied. Even though Bud Clary is fairly new, it seems that we were treated very good as long time locals looking to k vehicles, and have been very satisfied. Even though Bud Clary is fairly new, it seems that we were treated very good as long time locals looking to keep our money local. More

We were surprised by the dishonesty of the sales person we dealt with when trying to buy a used car. The car was misrepresented and characterized to be much better than it was. The lack of transparency by we dealt with when trying to buy a used car. The car was misrepresented and characterized to be much better than it was. The lack of transparency by the sales person was surprising. We would not recommend this dealership. More

Dan Walker is the only one I liked and very helpful I got a car because he know a lot about the car and help me out finding the right one for me :) I would like to thank mr Dan walker for making my Day very a car because he know a lot about the car and help me out finding the right one for me :) I would like to thank mr Dan walker for making my Day very nice More

We were real pleased with the service and the quick response to our inquiry of a new Subaru . Everything worked great. Hope Jake keeps up the good work. I would recommend Bud Clary to anyone response to our inquiry of a new Subaru . Everything worked great. Hope Jake keeps up the good work. I would recommend Bud Clary to anyone More