Bud Clary Toyota of Moses Lake

I recently purchased a new vehicle from Bud Clary Toyota of Moses lake. My buying experience was awesome. Most of my up front communications were done via cell phone and email. All communications were timel of Moses lake. My buying experience was awesome. Most of my up front communications were done via cell phone and email. All communications were timely and accurate. When I went in to pick my vehicle up it was a great stress free experience. It was quick and I was on my way with my new truck. Thanks again to the team and especially Sam for outstanding interaction!! More

Absolutely AWFUL customer service and communication!!!! I had to call them to find information out when they would tell me that they would get ahold of me as soon as they found out anything! They told me I w had to call them to find information out when they would tell me that they would get ahold of me as soon as they found out anything! They told me I was approved initially for certain down payment and monthly payment just to tell me that they never had said that, saying that’s what I had requested even though the “approval” was way more then what I initially told them I could do. They ended telling me after 5 days that because I had just switched jobs after all that wasting my time that the bank wasn’t going to approve me even thought the prior couple days Sam the salesperson kept asking me each day when could I come by and sign papers, that she had the car up front with both sets of keys and then I was LITERALLY almost there and she tells me oh wait we have to fix a few things come tomorrow! Please don’t waste your time with this place, I tried to give my business locally but NEVER again will they have a shot at that!!! More

Sam made my buying experience stress-free, communicated w/ me every step of the way & was very professional. She was even patient w/ me while I waited for the funds to arrive to pay for my down payment! We w/ me every step of the way & was very professional. She was even patient w/ me while I waited for the funds to arrive to pay for my down payment! We're talking multiple weeks... :| Her authentic, genuine & relatable personality was very refreshing. I would highly recommend buying from Bud Clary for your first vehicle. They've made me a customer for life! :D More

I asked that if the bill was going to be over $300.00 I should be called before the service is done. Instead when I called 2 hours later I was informed that the service that was done would cost over $500.0 should be called before the service is done. Instead when I called 2 hours later I was informed that the service that was done would cost over $500.00 that is quite a bit over $300.00. They offered me a plan where I could pay over a period of time. I agreed to this plan but my have not agreed to the service had I known the cost of service. I have been informed of local mechanics that can provide the same service for less than the initial $300.00 price tag that Bud clary would offer. From now on, on the actual work order I will state Bud Clary should call if order is over xxxx amount of dollars . I will be more cautious from now on. I feel dissapointed in Bud Clary. More

Professional,kind,generous service from all the employees. Very helpful, knowledgeable and not pushy. Thank you for this wonderful place and people who work there. employees. Very helpful, knowledgeable and not pushy. Thank you for this wonderful place and people who work there. More

I recently purchased a used truck at Bud Clary. My salesman Kevin was polite and professional. There was no pressure to buy. The sales process was quick (as I wanted). I did contact them the next day salesman Kevin was polite and professional. There was no pressure to buy. The sales process was quick (as I wanted). I did contact them the next day (after the sale) and informed them of something that I did not like. Gary Spencer got back with me and listened to me and took care of the problem. They did not have to do that. THAT IS SERVICE AFTER THE SALE! I strongly recommend them and I would purchase another vehicle from them in the future! Brian Johnson More

I have been here a few times and the staff are very helpful. The teem did hide my keys in the car really well and took me a while to find but overall good times. They have coffee if you stick around fo helpful. The teem did hide my keys in the car really well and took me a while to find but overall good times. They have coffee if you stick around for your service and there oil changes are compatible in price with other quick oil change places. The staff tried to get me to traid in my car for a newer model but softly and not aggressively. Overall satisfied. More

Great service!!! Im very happy with my car and thank so much for the education as well as setting the payment on my term which is very important for me. Thank you for Im very happy with my car and thank so much for the education as well as setting the payment on my term which is very important for me. Thank you for understanding my financial need. You made me feel comfortable in asking questions and concerns :) More

The whole buying experience for my RAV4 was great. The sales staff was helpful while remaining transparent during and after buying the car. Highly recommend buying from here sales staff was helpful while remaining transparent during and after buying the car. Highly recommend buying from here More

Finally had a good experience, our salesman was really friendly and helpful. Hopefully they will continue to better themselves as a company so more locals will want to keep the money local. friendly and helpful. Hopefully they will continue to better themselves as a company so more locals will want to keep the money local. More