Bud Clary Subaru

The following is my shortened response to a survey about my last service appointment w/Bud Clary...it is written directly to them but sums up my experience. It had to be shortened to fit here: Unfortunat my last service appointment w/Bud Clary...it is written directly to them but sums up my experience. It had to be shortened to fit here: Unfortunately this form will not allow me to enter zero stars, but that is what is deserved for every visit based on the handful of times I have brought my car in for service. The first time I brought it in for a warranty repair because my antenna was loose. The technicians left greasy fingerprints and dents in my headliner which are permanent - this was my brand new perfect car, and is still the only flaw on it three years into owning it. I had purchased the Clary care package to get my oil changes done. Each time Heidi was my service manager and every time she was rude, combative, and unpleasant to deal with. My car had an issue where the battery started dying on me and after being jumped an alarm went off every time I drove it. I called immediately because the sound was so loud I could not drive it; I was told I could get in a week or two later. We ended up looking it up online and fixing the alarm noise problem ourselves. I continued to have issues with the battery dying and brought the car in to have that addressed. Heidi blamed my lack of driving for the issue, then tried to tell my husband I had mice in the engine compartment due to leaves and debris that built up because it has been parked near a tree on my property. Both my husband and I tried to explain this to Heidi, but she treated us like garbage and blamed us for the battery issue, yet never was able to show us mouse damage or prove to me why my still very new car would not start because of my “not driving it enough”. They ended up replacing my battery, and I have not had an issue with it dying again, though I continue to drive it the same amount. At this point we did not want to return but had paid for oil changes. My husband refuses to even enter the building, so I have dealt with things. At the last appointment, I told Heidi that the back hatch light was not working and I felt the transmission was sometimes seeming “off” - at times revving and not changing gears and other times being sluggish. She opened the hatchback and then rudely told me the switch on the light was off and walked away like I was an idiot. I turned the switch on to show it did not work in any position and said I knew it was likely just the bulb, but bumper to bumper includes changing my bulb. She then told me that I just did not understand the CVT transmission basically explaining to me that it is a junk transmission they put in these cars. I was dumbfounded and again walked away confused by how this woman has a job with your company. She has never been pleasant to us and has no reason to be so rude, blame a customer or Subaru for the issues, and lacks the customer service one should have as a “service” manager. I will NEVER bring my car back to Bud Clary. I will happily tell my friends & family, even strangers of my experience with your company. I have never had such a poor experience with any business ever in the 43 years of my life. We cannot be the only ones to have this experience with her and never did anything to deserve that treatment. I’m not sure this review or our experience will make any difference to your company. However, since you sent me this review I had to write this to explain my experience and why you have lost two very loyal Subaru customers and have earned the word of mouth reputation we will share with everyone we know and meet in the future. In fact, I have shared this experience with Subaru of America because I felt they should know their company’s values and brand are not being served well in my local area. More

Our salesman Tim is fantastic, if we have a question he always has the answer. Heidi in the service department was great, she met us as we pulled into the service bay. We waited in the warm comfortable always has the answer. Heidi in the service department was great, she met us as we pulled into the service bay. We waited in the warm comfortable room while the car was being serviced. Thanks for making this a pleasant experience. More

As I'm sure it is for most folks, buying a car is a big deal for my wife and me. Penny West took very good care of us, letting us look around outside for a few minutes and then greeting us as we were walki deal for my wife and me. Penny West took very good care of us, letting us look around outside for a few minutes and then greeting us as we were walking in. She was knowledgeable about the cars and their features, which we needed a lot of help with. Penny gave us the space to figure things out for ourselves while still being present enough to help. My wife and I are very happy with our new (to us) Subaru Outback and would recommend Bud Clary/Penny West as someone to car shop with. More

Service was great and Shannon is AMAZING! They were finished quick and I enjoyed relaxing in the lounge while I waited. Looking forward to my next service appointment. finished quick and I enjoyed relaxing in the lounge while I waited. Looking forward to my next service appointment. More

Excellent Deaership. I was helped by Juleyn & he was super helpful. Did not lie, nor was he super persuasive into buying “this & that”. Very smooth transaction 100% would recommend this dealership. super helpful. Did not lie, nor was he super persuasive into buying “this & that”. Very smooth transaction 100% would recommend this dealership. More

always attentive Service is always done in a timely fashion and all my questions are answered.I will always use this dealership for maintenance or problems with my Sub Service is always done in a timely fashion and all my questions are answered.I will always use this dealership for maintenance or problems with my Subaru Forester. More

Major overhaul $5,000 on my 9 year old legacy It was a lot of money and took ten days (lots of parts to order) but Heidi was great keeping me informed. I live 100 miles or so from the dealer so th It was a lot of money and took ten days (lots of parts to order) but Heidi was great keeping me informed. I live 100 miles or so from the dealer so they gave me a loaner for the ten days. This was the second time I had major work done at the dealer, and my 100,000 mile Legacy and it now runs and handles like a brand new car, I should get some more great years of Love from this Subaru. Everyone was great, professional friendly. I was the difficult one to deal with. More

Heidi listen to my concerns of my car and did an excellent job of checking out the concerns I had with it now my car runs really good. excellent job of checking out the concerns I had with it now my car runs really good. More

Jesse was great, helped me find a car I loved, and even was patient after the few hours it took. Hands down the best, would shop again was patient after the few hours it took. Hands down the best, would shop again More

Professional Friendly, kept me informed, offered a ride home, professional, timely, washed the car, they were very courteous, have a nice waiting room, a good expe Friendly, kept me informed, offered a ride home, professional, timely, washed the car, they were very courteous, have a nice waiting room, a good experience. More