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Bud Clary Subaru
Longview, WA
119 Reviews
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Showing 119 reviews
September 10, 2017
experiance a lot of back and forth with final paperwork. took to long from start to finish. not happy with amount for trade ins. Tasha was good to work with. a lot of back and forth with final paperwork. took to long from start to finish. not happy with amount for trade ins. Tasha was good to work with. More
by lyndatwin
Employees Worked With
Tasha Cruz
Helpful September 04, 2017
2017 Subaru outback I just purchased my third Subaru Outback! I absolutely love this car! This was the easiest and most enjoyable car buying experience I've ever had. The I just purchased my third Subaru Outback! I absolutely love this car! This was the easiest and most enjoyable car buying experience I've ever had. They gave me a fair trade in value for my 2011 Subaru and made me a great deal on my new 2017! I was no pressure and it was a smooth transaction I highly recommend. I worked with the greatest sales person ever, Ian, he was so knowledgeable and answered my questions with ease and confidence, he actually made it fun! More
by Jackie
Employees Worked With
Ian Burgess
August 20, 2017
First time car buyer left satisfied Had a great experience with my saleswoman. Very quick and informative, along with trying to give me the best deal. Would definitely buy another car fr Had a great experience with my saleswoman. Very quick and informative, along with trying to give me the best deal. Would definitely buy another car from her. More
by Tshelby11
Employees Worked With
Penny West
August 20, 2017
Awesome! Tasha was excellent listened to my needs and hooked me up with an awesome new subie! Was patient and kind. I would recommend dealing with Tasha to my Tasha was excellent listened to my needs and hooked me up with an awesome new subie! Was patient and kind. I would recommend dealing with Tasha to my friends More
by Nightowl81
Employees Worked With
Tasha cruz
August 09, 2017
leaking head gasket recently purchased Subaru This is a disappointing review to write, both because of my huge financial loss and the fact that the sales staff were very nice and tried to interced This is a disappointing review to write, both because of my huge financial loss and the fact that the sales staff were very nice and tried to intercede with the general manager and owner who did not stand by their word. Fact: I bought a used 2005 Subaru Outback LLBean 3.0 on June 09, 2017 that has a leaking head gasket after going through Bud Clary’s 117 point check and assurance that the car would be serviceable. It is particularly frustrating because I did my research on many car web sites and Subaru forums and I paid a lot more than normal to buy a low mileage 6 cylinder car from a dealer with a good Carfax specifically to avoid a costly head gasket problem. I also asked about the head gaskets several times. The first time the salesman told me that Bud Clary does a 117 point check and would fix any problem, including head gaskets if there was a problem. In fact, they did replace the front axles because the CV joints were leaking. The salesman said that Bud Clary is a local dealership that depends on a good reputation and I could trust them that they would fix any service issues, including a head gasket if needed before selling a used car. When I picked up the car, there was another salesman and the sales manager and I again asked them to assure me that the head gaskets had been looked at and did not leak. The salesman said the head gaskets had been replaced but when I said I wanted to see the mechanics list of work he didn’t have it. We could see the new axles but didn’t know for certain that the head gaskets had been fixed. But the point is that everyone there knew that this was a concern of mine and we had specifically discussed this. They said that the car had been checked and if they had found a problem they would not sell it without fixing it. I had asked them to flush the radiator and brake lines because it was close to the service date and good antifreeze is critical to avoid head gasket issues. They said they did not get that done so reduced the cost to compensate me, which was fair. This is why I took the car to my local Subaru dealer a couple weeks later to get the antifreeze flushed. My local dealer did not exchange the antifreeze because they told me the head gaskets were leaking. They showed me the leaking antifreeze and said it had been leaking longer than one month ago when I bought it. I took it back to Bud Clary. The sales manager tried to get the GM and owner to honor their word but they said that on a scale of 1 to 3, the leak was only a 1 and did not need to be replaced, although it would be needed sometime in the future. They wouldn’t say whether that was in months or years but probably not more than two years. It is a $4000 plus repair, which is half the cost of the car. Plus, I told them I bought this for my daughter who is going to college away from home. So they expect me to send her to Spokane in a car that could break down at any point, including ruining the engine. (They "treat everyone like family.") Bottom line is that I trusted them. If I had bought this from a private party I would have taken it to a mechanic who would have showed me the leaking head gasket and I would not have bought the car or they would have fixed it first. But Bud Clary said they were doing a 117 point check and would fix any issue. Plus six cylinders are supposed to not have a head gasket problem. To avoid buying a two ton paperweight, either take your chances with Bud Clary or don’t buy a used Subaru from them, no matter what engine or what they say. As long as the current owners own this Subaru dealership, you are on your own. I will never buy a used Subaru again and would advise you to stay away unless you are made of money. I tried to not call people names and to just let the facts speak for themselves. Just because I am screwed doesn’t mean you have to be. More
by pdxdave
Employees Worked With
Ron, Kevin, Brian, GM
July 30, 2017
2017 Subaru Had a very good experience. Salesman was very informative and professional. Was not pressured into buying like so many other car dealerships. Would hi Had a very good experience. Salesman was very informative and professional. Was not pressured into buying like so many other car dealerships. Would highly recommend going here. More
by Starworden
Employees Worked With
Mike Puzach
July 27, 2017
Very pleased Great service! I ended up with a Subaru Outback...very friendly and accurate! I would recommend Mike Puzach to anyone looking for a hassle free car b Great service! I ended up with a Subaru Outback...very friendly and accurate! I would recommend Mike Puzach to anyone looking for a hassle free car buy! More
by Elihu13
Employees Worked With
Mike Puzach
July 26, 2017
Wonderful Very helpful and up front about all aspects of the experience. Tasha was great about answering all of our questions. We would recommend this dealershi Very helpful and up front about all aspects of the experience. Tasha was great about answering all of our questions. We would recommend this dealership to all our friends. More
by Donna T Cook
Employees Worked With
Tasha Cruz
March 13, 2017
Be very wary of their service department. Terrible service Be very wary of their service department. I went in to have my window repaired and their service department did not ask for my name or any information Be very wary of their service department. I went in to have my window repaired and their service department did not ask for my name or any information. They misdiagnosed the issue and pulled out the seal of the window and forced it back into the door. When the seal was forced back into the door, it ended up ruining the motor for my window. I went to a different place to have the window actually fixed, since the motor had to be replaced due to Bud Clary’s “repair” it costed about $500. I went back to Bud Clary to give them an opportunity to fix their mistake and make things right for me and that was a long shot. They said that it was their “Company policy” and they could not reimburse me for the mistake they made. I knew I should not have gone there in the first place. In the end they did not do anything to make up for what they did and tried to blame the place that actually fixed the problem that they made worse.that was the second time I went in to have service done and neither time the problem was fixed. More
by Torie Sinkler
Employees Worked With
Matt Fowler, Darren Weaver
December 20, 2016
Terrible service Overcharged for diagnostics and battery replacement when the problem was the alternator. Woman in the service department was extremely rude and unhelp Overcharged for diagnostics and battery replacement when the problem was the alternator. Woman in the service department was extremely rude and unhelpful. I suggest she find a different job. More
by angrymt
Employees Worked With
Susan
