Bud Clary Moses Lake Chrysler Dodge Jeep Ram

Very complete inspection. Explanation on the fluids were understandable. Friendly service and knew history of the car. Explanation on the fluids were understandable. Friendly service and knew history of the car. More

Got my problem with mt Wagoneer L in the same day and made the repairs on the same day made the repairs on the same day More

Local CDJR dealer has been a good business to deal with. Both sales and service. Both sales and service. More

Everyone was great - especially your service advisor Amy who went all out to get us on the road. Thanks for helping a pair of "elderly" travelers in distress. who went all out to get us on the road. Thanks for helping a pair of "elderly" travelers in distress. More

I do recommend it this dealer. They are really accurate to find out problems with our vehicles. Good job for all the technicians and mechanics. They are really accurate to find out problems with our vehicles. Good job for all the technicians and mechanics. More

Took our 2018 wrangler unlimited in for the clutch recall first off it took longer than expected only to find out the tech crushed a wiring connector they called on the 2nd day and said they will need to get first off it took longer than expected only to find out the tech crushed a wiring connector they called on the 2nd day and said they will need to get us a rental. a few hours later they had a 2wd mini van for us that was not going to work for out trip over the pass. So next they said they could now solder up the connector and have it done today. On the way home my wife noticed an exhaust leak and sure enough the rear clamp was over tightened and the pipe was not fully under it. the service writer i texted with said no problem bring it back he was gone today and his replacement wanted me to make an appointment it is now thursday 4 days into out 7 hour job. i was a ASE gas and diesel master tech in the past and went home and pulled it into the shop only to find all kinds of damaged and torn heat shield's 6 of the 7 wiring clips broken on the wiring harness. it happens but should be replaced and the parts department should have them so as too not leave the wiring harness laying on the trans to rub through at a later date past the warranty i'm sure. The non lock nuts on the exhaust flanges finger tight the aft clamp really crooked and the pipe under it only half way in so two of the three flanges had large leaks . I have pictures it's really bad no mechanic at a dealership should be this bad. so now i feel like my jeep is worse off than before the recall. I will find the clips myself and never set foot in a bud clary dealership or service shop again. Also on a side note bud clary ford had my mustang gt in for warranty work for 3 months same story 2200 bucks and it turned out to be what i said it was and was under warranty after all but it took a call to ford corp to get it fixed and i traded it for this jeep the day i got it back. And my 2018 f350 had warranty work done for oil leaks and i need to redo it also 2yrs and 13000 miles later because they used the old CCV valve again or never updated it per the recall in the first place and to think i was going to look at a new ram diesel dually today while they tightened a few bolts they left loose sure glad i looked myself. stay clear of all bud clary dealer's in moses lake they must be run by the same management. More

Sam was an awesome sales rep. The actual process was slower than it needed to be towards the end when signing papers with a different person. I feel that things were not done or The actual process was slower than it needed to be towards the end when signing papers with a different person. I feel that things were not done or explained correctly. Kevin was absolutely amazing in helping get things fixed and even offered a military discount. He was able to fix my contract for me working over the phone and through email. If you get the chance to work with Kevin or Sam do it! More

I had a very awful experience with Jessica Craig. She wasted my whole day, took a credit card deposit which she guaranteed would “hold the car” while working with another customer at the same time for th wasted my whole day, took a credit card deposit which she guaranteed would “hold the car” while working with another customer at the same time for the same car. Working in sales I understand it is important to hit your numbers, but that doesn’t require you to be dishonest and shady with your customers. She left us hanging and would not return our calls or text messages to let us know she sold the car to someone else. We were ready to buy that day, but she didn’t seem to have the time of day to help us find another car. Thankfully we were able to go to Rairdon’s in Kirkland and able to purchase exactly what we wanted that day. The entire team there was honest, helpful, and very efficient. It was definitely worth the driving a little bit longer to work with a quality team. Stay away from Jessica if you would like to work with a honest sales person. More