Bud Clary Hyundai

I purchased a 2026 Hyundai Santa Fe from Bud Clary Hyundai in Longview, WA. Before I agreed to the deal, everyone was friendly, responsive, and eager to help. Unfortunately, once I committed to purcha Hyundai in Longview, WA. Before I agreed to the deal, everyone was friendly, responsive, and eager to help. Unfortunately, once I committed to purchasing the vehicle, the experience changed significantly. When I first test drove the vehicle on Thursday, before signing any paperwork, the Santa Fe I saw was a glossy gray color, and I preferred a different interior color. The dealership was able to locate a vehicle with the interior I wanted at their sister store in Auburn WA and told me it would be delivered on Sunday. However, when discussing the deal over the phone, I was later informed that they had provided me with the wrong VIN and window sticker. They claimed the vehicle I was actually purchasing was $500 more expensive and corrected the VIN in their system. I was also told that the vehicle was a matte gray color, but no one explained that matte paint requires special care, including avoiding automatic car washes and hand-washing only. If I had known this important information beforehand, I would have reconsidered the color choice. The day after the signing the deal and a day before delivery, I called and asked whether another color option was available because I no longer wanted the matte finish. I was told that the paperwork had already been signed and that changing vehicles was not possible. Surprisingly, on Monday, the finance manager contacted me and informed me that the dealership had made a mistake in calculating taxes and had me sign incorrect paperwork. As a result, I had to re-sign all of the documents. This made it clear that the original paperwork was not finalized after all. The delivery experience was equally disappointing. The sales manager, Tyler, who had negotiated the deal with me, was not present on Sunday, which I understand since it was the weekend. However, the vehicle arrived dirty on the exterior. When I pointed this out, I was told it had gotten dirty from rain during transport. More concerning was the fact that the brand-new vehicle had two significant scratches: one on the rear door and another near the right front wheel. Tristan, the salesperson who assisted me during delivery, was very professional and courteous. He took photos of the damage and assured me that management would be informed on Monday. Unfortunately, no one from management ever reached out regarding the scratches. Instead, Taylor later sent me a text asking whether I was interested in purchasing a vehicle. I had to remind him that I had already purchased one from their dealership. When the finance manager, Jake, called me to correct the paperwork, I explained the issues with the vehicle's condition and delivery process. He assured me that either he or a manager would follow up within an hour. No one ever did. More

Very professional,personable and easy to deal with. Purchased a new vehicle at this dealership and was there approximately 2 hours before driving away in my new wheels. Highly recommend checking this Purchased a new vehicle at this dealership and was there approximately 2 hours before driving away in my new wheels. Highly recommend checking this dealer out in your next vehicle purchase. More

Both Trenton and Jake were the best. Was not impressed with the other man who tried to push me into buying the rig the first day I came in. He was way too pushy. Was not impressed with the other man who tried to push me into buying the rig the first day I came in. He was way too pushy. More

Cannot do job they say they will do. Could not manage aftermarket parts. Leave parts out after reassembly. Did not put all parts back in. Could not manage aftermarket parts. Leave parts out after reassembly. Did not put all parts back in. More

Even with all the issues that happened the guys here were amazing! Thanks you guys! amazing! Thanks you guys! More

We bought our brand new Sante. Fe in June of 2025, to this date the service center has had our car for 9 of those months. After having it for over 3 months they said it was fixed. Fe in June of 2025, to this date the service center has had our car for 9 of those months. After having it for over 3 months they said it was fixed. With in 4 miles of picking it up it had stopped working again. There is an extreme lack of confidence in the service ability of this company. More

They got me in after my request in a timely manner. Sales people were knowledgeable and answered all questions. Overall friendly to deal with. Sales people were knowledgeable and answered all questions. Overall friendly to deal with. More

Very pleased with the service and found the perfect car! Thank you for great service. Thank you for great service. More

Robby (service advisor) was OUTSTANDING! He was incredibly knowledgeable of the issues, he had great communication by email, text and phone with me, I trusted his recommendations and last bu He was incredibly knowledgeable of the issues, he had great communication by email, text and phone with me, I trusted his recommendations and last but not least he was very patient with my many concerns/questions about each of my vehicles. I learned that he was on his 11th day on the job and he was on top of everything!! Often times he was juggling the service counter alone, with calls and other patrons. I observed him being professional and respectful. I have done business with this location before and Robby is by far the best service advisor I have had. I have since brought him two more vehicles in for multiple services and have three more vehicles I plan to bring in. Keep this guy at all cost! I have recommended Robby to multiple friends and neighbors since my first car was brought in little over a month ago. I have never left a review for this location until now. Robby is great at juggling multiple cars. A couple of times I saw him being supported by another team member who himself was helping with tire recommendations but mostly Robby has been alone when I have stopped by to check in on my vehicles. I will be back as long as Robby is an advisor. It’s so important to have knowledge of the job and not making unnecessary recommendations!! I feel 100% confident buying tires, having major repairs and maintenance done with Robby being the service advisor. Thank you Robby! More

It was busy day as employee went home sick but your employee did a great job organizing and getting people what they needed. employee did a great job organizing and getting people what they needed. More