Bud Clary Honda of Moses Lake

When i went in I told Brandon the ABS pump needed to be replaced,he didn't, so I had to make another appointment to have it done. I have an hour drive each way and waiting for the work to be done. I shoul replaced,he didn't, so I had to make another appointment to have it done. I have an hour drive each way and waiting for the work to be done. I should not have to pay for anything but the part because it was supposed to be done when the brakes were done. More

I was disappointed with the customer experience we had with Bud Clary. I emailed 2 separate sales people asking for information on a. Car and never received a response, I then called and talked to someone with Bud Clary. I emailed 2 separate sales people asking for information on a. Car and never received a response, I then called and talked to someone else who promised me up close pictures of the vehicle as we would travel over an hour to see the car in person. I never received the photos. I called the next day and talked to someone else who did get me the photos I asked for, but were blurry. I should have requested new photos at this point or asked more detailed questions. But decided to make the drive. Discovered upon getting there that the car had quite a bit of body damage that wasn't disclosed prior to our arrival. Overall I felt they could have cared less about my experience. I will not go back to bud clary. More

very friendly and attentive to our questions. I carry out the process very agile and fast. Very good experience I carry out the process very agile and fast. Very good experience More

I was 15 minutes late to my appointment, but they were real nice about it. I waited for the car to get service. Didn’t take very long maybe 45 minutes. Waiting room was real. Nice coffee was good more or real nice about it. I waited for the car to get service. Didn’t take very long maybe 45 minutes. Waiting room was real. Nice coffee was good more or less reasonable TV aliens invasion. That kind of thing was a nice place real pleasant people.. More

Vicente Martinez, Jose Rodriguez, Louie Trent were very knowledgeable, professional, quality focused and personable. Vicente called to let us know our desired car was on the lot. Vicente was outside when knowledgeable, professional, quality focused and personable. Vicente called to let us know our desired car was on the lot. Vicente was outside when we drove up and graciously greeted us and escorted my elderly husband and I inside to speak with Jose to learn more about the amenities this car offered. Jose was patient in answering our questions. Jose even drove the car to our home, to park in our garage to make sure it fit. Vicente is an outstanding sales professional and genuinely quality focused, and we appreciated how he sheperded the whole experience from start to finish. Louie Trent made sure the details of each document were correct and carefully explained each step along the way as we signed the necessary papers. This is a top notch, excellent quality focused sales team, with whom we had the honor of their service. We are most grateful. We highly recommend this dealership. William and Grace More

The worst experience buying a vehicle from Derit I have ever had to deal with!!! Will not be back!!! ever had to deal with!!! Will not be back!!! More

Thank you Bud Clary for helping me out and a special thanks to Jose Rodriguez for going the extra mile to help. thanks to Jose Rodriguez for going the extra mile to help. More

Would like to Thank Vicente Martinez for the excellent customer service will definitely be back! customer service will definitely be back! More

Rayce is a delightful and knowledgeable young man who we would definitely consider doing business with again. We had a thoroughly pleasurable car buying experience! would definitely consider doing business with again. We had a thoroughly pleasurable car buying experience! More

Had to return a 2nd time to find the problem, but once it was figured out, great quality results. Amazing receptionist, very accommodating she went as far to make sure I could pick up my car after their serv was figured out, great quality results. Amazing receptionist, very accommodating she went as far to make sure I could pick up my car after their service hours. More