Bud Clary Auburn Volkswagen

I had a great car purchasing experience at Bud Clary, BUT after that it went down hill. The service department needs to do much better. I’ve had multiple bad experiences, long wait times when dropping/pickin after that it went down hill. The service department needs to do much better. I’ve had multiple bad experiences, long wait times when dropping/picking up my car. My car was finished & no one called me to let me know as they stated @ drop off. I called them @ 4pm to find out what was happening. My car was finished but they were unable to send a shuttle because that service ends @ 4pm, which I was not told about prior. I pay $35 for an Uber to get there & wait almost 20 mins to talk to an asst manager. They did provide me with free car washes & 2 free oil changes, which is great, but this is one of many issues I’ve had with this department within this dealership. They don’t offer loaner cars, fyi. And when you call to make an appt, no one answers the phone. I will be finding a different VW dealership to take my car to. More

Service was done very very quickly, and the car was returned in a cleaner state, then when I dropped it off returned in a cleaner state, then when I dropped it off More

Very friendly and efficiency. The crew is very professional. Nice to visit when car gives you trouble. The crew is very professional. Nice to visit when car gives you trouble. More

Good service. Takes a while part slow but all o k nice service depart ment Takes a while part slow but all o k nice service depart ment More

Speedy, helpful & very informative! Will always come back. Words needed to fill space to enter. Will always come back. Words needed to fill space to enter. More

wonderful place, clean,respectable people, and they will fo whatever they can to get you a car that works best fpr you while also getting you the best deal. fo whatever they can to get you a car that works best fpr you while also getting you the best deal. More

They did the job, covered by warranty. Small job took the whole day, but I was glad to pick up my car by the end of the day Small job took the whole day, but I was glad to pick up my car by the end of the day More

My service adviser was very accommodating and very personable. Bailey explained in detail what I need for my car. personable. Bailey explained in detail what I need for my car. More

Everything went smoothly. I dropped my car off the night before and it was done within a few hours. Pickup was great. I dropped my car off the night before and it was done within a few hours. Pickup was great. More

As a first time car buyer, Michael made me feel completely comfortable and not pressured. He explained everything I needed and walked me through the process. Not only that but he was kind and perso completely comfortable and not pressured. He explained everything I needed and walked me through the process. Not only that but he was kind and personable. Brandon was also helpful with my financing and warranty options. Fabulous car buying experience! More