Bud Clary Auburn Volkswagen

Customer service sub standard. Used to be excellent- not now. Lacking follow through. Very disappointed. Used to be excellent- not now. Lacking follow through. Very disappointed. More

Super easy, amazing price, absolutely made me feel like I was buying from a friend. You have without a doubt taken the sting out of buying a car. Thanks for making this easy! was buying from a friend. You have without a doubt taken the sting out of buying a car. Thanks for making this easy! More

My car was towed there Jan 10,2023 with damage to the oil pan and had no oil in it. Finally on May 1st it was determined a total loss. Unacceptable amount of time, very very disappointed with the “service “ pan and had no oil in it. Finally on May 1st it was determined a total loss. Unacceptable amount of time, very very disappointed with the “service “ I received. More

Since I went to the wrong dealership I was treated no differently than if I had an appointment. I needed more work than expected and they were great getting it done. They even parked my car out front so differently than if I had an appointment. I needed more work than expected and they were great getting it done. They even parked my car out front so I didn’t have to walk far. He noticed I was using a cane and treated me with kindness. Thank you 😊 More

My car was in for a regular service and some additional issues with the key and Android Auto. The car was in for two weeks. The communication was very poor. Nothing proactive and not returning calls. When issues with the key and Android Auto. The car was in for two weeks. The communication was very poor. Nothing proactive and not returning calls. When I picked up the car the issue with Android Auto that kept it in for longer was not resolved and actually made slightly worse as it happens more often now. More

The sales people make fair market value offers for new vehicles and trade-ins up front. No need to haggle. No running back and forth to sales manager. Just no silly dealer games. Great orientation to new vehicles and trade-ins up front. No need to haggle. No running back and forth to sales manager. Just no silly dealer games. Great orientation to new vehicles after purchase. We have purchased four VW’s from this dealer, and the experience has been great each time. (We live 140 miles away.) More

The staff are very nice, friendly and helpful. They helped me in a crisis. Thank you. They helped me in a crisis. Thank you. More

The service department has really stepped it up. Great advisors; particularly Myra. She was wonderful to work with. Very straight forward and super friendly. Great advisors; particularly Myra. She was wonderful to work with. Very straight forward and super friendly. More

They got me in promptly, allowed me to pick the services I wanted with only a couple of recommendations, but it was a no pressure scenario which was pleasant for a change. They quoted me a fair price and di I wanted with only a couple of recommendations, but it was a no pressure scenario which was pleasant for a change. They quoted me a fair price and did a good job completing the work close to the estimate time. Big improvement over my last visit. Start to let The VW culture show through Bud Clary group and that’s a good thing especially for us long time VW owners. More

Excellent environment. The employees were the least pushy sales people I’ve ever had the privilege of buying from. While still doing their jobs to sell vehicles, they were The employees were the least pushy sales people I’ve ever had the privilege of buying from. While still doing their jobs to sell vehicles, they were pleasantly transparent about all the numbers which enabled me to make an informed decision about my potential purchase. More