Bud Clary Auburn Volkswagen

I have nothing against the sales department at this dealership. I’ve had a bad experience with the service department. On my new Taos, one of the keys did not work. I have made an appointment, indicati dealership. I’ve had a bad experience with the service department. On my new Taos, one of the keys did not work. I have made an appointment, indicating that I would wait while the car serviced. I was told it would take up to two hours. After 2 1/2 hours I asked about Progress and was told that it was still being diagnosed and information was being sent to Germany and they were waiting for a response. Because I had to leave for another appointment, I took the car and waited about a week for a response from the service department. I was called and told that a key was now available ,Nothing was said about Germany or diagnosing the car. I took the car in and waited another hour plus for the key to be activated. My main complaint is that I was not given correct information about the process Replacing a key fob should not take 3 to 4 hours of the customers time. More

So we traded in our 4runner which we loved so much to get a new car. We loved the atlas. We purchased a 2021 that was a lease vehicle for this dealership and also was maintained by this dealership. Less then a new car. We loved the atlas. We purchased a 2021 that was a lease vehicle for this dealership and also was maintained by this dealership. Less then two weeks in the car would surge and shut down. We scheduled it to get fixed and then were asked to reschedule due to short staffing. The car has now been in three seperate times for days on end each time being asked to pay for the repairs. The car would shut down going highway speeds and also shut off while crossing lanes of traffic. My wife mind you is seven months pregnant. Last week I went to the dealership and asked for a manager and spoke with Oscar. I told him we want a different vehicle or our money back. He ensured me that they would take care of us and made an appointment on Saturday. On saturday we showed up to the appointment and they didnt even offer to pay off our loan or give us a vehicle. They offered us a vehicle at sticker price and us eat the additional cost and also the fees again to buy a different vehicle from them. Oscar admitted to having no power on the manor and also didnt even prepare anything knowing we were coming. He also told me he would call monday with answers from the gm. Well i called and oscar isnt even working nor was the gm even in the store. No respect and no integrity. I have also now been to the store four seperate times with endless phone calls with no resolution. Also told me he cant help me if i dont take this down More

I was very impressed by the warm professionalism exhibited by the members of the sales and support team who assisted me with my purchase. Andrew, Loren and the rest of the folks worked hard, and ple exhibited by the members of the sales and support team who assisted me with my purchase. Andrew, Loren and the rest of the folks worked hard, and pleasantly, to make sure I had everything I needed to drive my new car home. More

I found a used Dodge Durango SRT on Bud Clay's website & contacted the Dealership about a possible purchase. Nicolas Enciso was very helpful & assisted me with my purchase. I am very pleased with my purchas contacted the Dealership about a possible purchase. Nicolas Enciso was very helpful & assisted me with my purchase. I am very pleased with my purchase & would recommend that anybody looking for a nice car should contact him. More

Andrew was awesome. Very knowledge and friendly. He made the process very simply. He was transparent and told us all of our options without being pushy at all. Great e Very knowledge and friendly. He made the process very simply. He was transparent and told us all of our options without being pushy at all. Great experience More

Purchased a used 23' Tiguan yesterday. Jack Dorn did a very good job with the sale. He met our expectations for the sale and got it done quickly. Got a good deal the the car and this made Jack Dorn did a very good job with the sale. He met our expectations for the sale and got it done quickly. Got a good deal the the car and this made my wife very happy. We had shopped other dealers that day for Toyota and Subaru. I was a little shocked to get into new cars at these other dealers that were not clean inside or washed on the outside. No fuel in the tank for a test drive. The used cars we looked at were worse! At Bud Clary, the car was clean, presented great and appeared as new even though it was a used car. It even had fuel in it for a test drive! nicely done. More

It was a great experience taking my car in for an oil change and safety check. Staff was thorough and explained what was done and what is needed to be done. Definitely recommending it to family and frien change and safety check. Staff was thorough and explained what was done and what is needed to be done. Definitely recommending it to family and friends! More

I’m not one to normally write a review, but my experience with this dealership was fantastic! My salesman, Michael Charrey, is the man! I have nothing but good things to say about his team. I drove an ho with this dealership was fantastic! My salesman, Michael Charrey, is the man! I have nothing but good things to say about his team. I drove an hour to them to purchase my vehicle and I will gladly make that drive again when we are ready to purchase our next car. Amazing work they do down there! 10/10 recommend. More