Bud Clary Auburn Volkswagen

I purchased a used 2021 ID. 4 from Bud Clary on Friday December 20th. It was the worst customer experience I have had with any company. Issues before delivery: I paid for the 4 from Bud Clary on Friday December 20th. It was the worst customer experience I have had with any company. Issues before delivery: I paid for the car on a Friday and was told the car would be delivered the following Monday after being detailed and having an open “stop-sale” safety recall addressed. I took that Monday off from work to receive the car. Called t 10:45sm to check on status after being told I would be called first thing. Finally around 2:30pm afternoon I was told the recall parts hadn’t arrived but were expected by end of day. The next day I called at 12:48pm after not hearing any updates. Was told they would check in and call back in 10 minutes. I called back at 2:20pm after no reply and gained no no info. Finally at 2:58pm I got a text that the work was done but it was too late to deliver the car and I would be delivered Thursday and I should expect a call first thing Thursday morning. Thursday 10:17am I called to inquire and was told the car was on the charger and they would leave when it was ready. I texted at 12:21pm to ask about an ETA. This was my third day sitting around waiting. I was told they were leaving right then. I live 2.5 hours away. At 4:21pm I followed up and was told the driver was 20 minutes out. At 4:38pm they arrived, but had forgotten the temp plates. I was sent a scan of the plates with the first letter cut off. Issues after delivery: - The next day, “Clean parking sensor” error and “Maneuver braking not available” error. Parking sensor was bad, and I since got it replaced at the local VW dealer under warranty. - Trunk would not open properly or full latch closed when using the motorized open/close feature. Since fixed under warranty at local VW dealer. - Second key fob had backup key and keyring attached to fob by scotch tape. Spring was missing from key fob to keep backup key in. $350 key fob that is. - Front tires were at 4/32. 3/32 is considered full worn out. I was told tire were recently replaced. Only the back were. - Registration was processed by the state on 1/9/25. When I called on 2/4/25 after my temp plates had expired on 2/3 I was told the plates were not in yet, they would look into it and call me back. No call back. I called on 2/5 to follow up and was again told the plates were not there. A few hour later I get a call that they had the plates and would mail them that day. Of course they had them for quite some time since they were issued on 1/9 and had lost track of them. - Last but not least, after getting a notice from the state that the vehicle had an open recall, I today just verified the the service department NEVER DID THEY RECALL WORK! I had been driving a vehicle that I was told had a safety recall corrected, but in fact was putting my dafety and that of my family at risk. Looking at my communication records, in 100% of the cases I had to initiate the communication. I was never given updates or follow ups when promised. I waited at home for 3 days for delivery, each day with the understanding the vehicle would be delivered first thing that day, and was never updated that it would no be arriving until I called to inquire. And worst of all that delay was supposedly to do the RECALL WORK THAT WAS NEVER COMPLETED. This lie put my safety at risk. Avoid this dealer at all costs. Shady like no other. More

Did my recall and daisy got me checked in quickly and updated me promptly when service was done. updated me promptly when service was done. More

The entire team at Bud Clary VW of Auburn was fantastic to work with. We did most of the deal electronically. By the time we arrived at the dealership the deal was complete. You can really tell the staff e to work with. We did most of the deal electronically. By the time we arrived at the dealership the deal was complete. You can really tell the staff enjoys the product and cares that the customer leaves satisfied and fully appreciates your new vehicle. I would easily buy my next car through them. Great job! More

My car work was thorough, done on time, professional service. I will go back again. service. I will go back again. More

I went to Bud Clary VW expecting to finalize the deal on a 2024 Golf R, but I was deeply disappointed. As a 20-year Navy veteran, I was looking to purchase a new car since my current vehicle is 30 years old a 2024 Golf R, but I was deeply disappointed. As a 20-year Navy veteran, I was looking to purchase a new car since my current vehicle is 30 years old. A few days prior, Nicolas “Santiago” Enciso contacted me, asking what was holding me up from making a decision. I explained that I was waiting for my bank (NFCU) to approve my loan. He insisted that I drive the two-hour distance to the dealership, where they could help me secure financing through one of their partner banks. Once my loan was approved, my wife and I drove two hours to the dealership on a Saturday with the check in hand. Santiago and I began the paperwork, and he showed me the car. Just as things seemed to be moving forward, Kevin Bender rushed over and said, “We have a problem. We were expecting you to finance through us!” I reiterated that I had already informed Nicolas about my plan to finance through my bank, and now that my loan was approved, I had the check ready to go. Kevin then informed me that by financing through the dealership, they would earn over $1,600 in commission, and if I wanted the car, I would need to pay them that amount to make up for their "losses" from not using their financing. This was never part of the agreement I had discussed with Nicolas. I was misled into thinking everything was set, only to be faced with an unexpected and unfair demand. In the end, I had no choice but to walk away, driving the two hours back home, feeling disheartened and taken advantage of. The way they handled this situation was not only disrespectful, but it also showed me that, for them, the sale was about money, nothing else. While I understand dealerships need to make a profit, this experience was an eye-opener for me. I am sharing my story to warn others so they don’t fall victim to similar deceptive tactics. It's important to be aware of how some businesses prioritize their interests over treating customers with dignity and respect. More

I have nothing against the sales department at this dealership. I’ve had a bad experience with the service department. On my new Taos, one of the keys did not work. I have made an appointment, indicati dealership. I’ve had a bad experience with the service department. On my new Taos, one of the keys did not work. I have made an appointment, indicating that I would wait while the car serviced. I was told it would take up to two hours. After 2 1/2 hours I asked about Progress and was told that it was still being diagnosed and information was being sent to Germany and they were waiting for a response. Because I had to leave for another appointment, I took the car and waited about a week for a response from the service department. I was called and told that a key was now available ,Nothing was said about Germany or diagnosing the car. I took the car in and waited another hour plus for the key to be activated. My main complaint is that I was not given correct information about the process Replacing a key fob should not take 3 to 4 hours of the customers time. More

So we traded in our 4runner which we loved so much to get a new car. We loved the atlas. We purchased a 2021 that was a lease vehicle for this dealership and also was maintained by this dealership. Less then a new car. We loved the atlas. We purchased a 2021 that was a lease vehicle for this dealership and also was maintained by this dealership. Less then two weeks in the car would surge and shut down. We scheduled it to get fixed and then were asked to reschedule due to short staffing. The car has now been in three seperate times for days on end each time being asked to pay for the repairs. The car would shut down going highway speeds and also shut off while crossing lanes of traffic. My wife mind you is seven months pregnant. Last week I went to the dealership and asked for a manager and spoke with Oscar. I told him we want a different vehicle or our money back. He ensured me that they would take care of us and made an appointment on Saturday. On saturday we showed up to the appointment and they didnt even offer to pay off our loan or give us a vehicle. They offered us a vehicle at sticker price and us eat the additional cost and also the fees again to buy a different vehicle from them. Oscar admitted to having no power on the manor and also didnt even prepare anything knowing we were coming. He also told me he would call monday with answers from the gm. Well i called and oscar isnt even working nor was the gm even in the store. No respect and no integrity. I have also now been to the store four seperate times with endless phone calls with no resolution. Also told me he cant help me if i dont take this down More

I was very impressed by the warm professionalism exhibited by the members of the sales and support team who assisted me with my purchase. Andrew, Loren and the rest of the folks worked hard, and ple exhibited by the members of the sales and support team who assisted me with my purchase. Andrew, Loren and the rest of the folks worked hard, and pleasantly, to make sure I had everything I needed to drive my new car home. More

I found a used Dodge Durango SRT on Bud Clay's website & contacted the Dealership about a possible purchase. Nicolas Enciso was very helpful & assisted me with my purchase. I am very pleased with my purchas contacted the Dealership about a possible purchase. Nicolas Enciso was very helpful & assisted me with my purchase. I am very pleased with my purchase & would recommend that anybody looking for a nice car should contact him. More

Andrew was awesome. Very knowledge and friendly. He made the process very simply. He was transparent and told us all of our options without being pushy at all. Great e Very knowledge and friendly. He made the process very simply. He was transparent and told us all of our options without being pushy at all. Great experience More