Bud Clary Auburn Chrysler Dodge Jeep Ram

I'm a female of Latin decent who lives in Oregon. My life partner is a DOD contract worker, in direct support of our troops for the past 5 years in Afghanistan and Africa. I purchased a 2007 Jeep Wrang life partner is a DOD contract worker, in direct support of our troops for the past 5 years in Afghanistan and Africa. I purchased a 2007 Jeep Wrangler from Tom Matson Dodge, Auburn, WA, with cashier's cash on the amount $19,000.00 on 4/16/2012. From the very beginning of my purchase I was not taken seriously, I believe this was primarily do to my being female and of Latin origin. I have encountered these situation in the past, and have felt very uncomfortable. I am hoping the BBB will help me with this situation because I am tired of discriminatory practices and help to once again embolden my consumer confidence. I had researched this with the Oregon DMV on my own. I was made like a uneducated female, I told the dealer and finances reps that I would need to have the title in order to register and title the car in Oregon. This statement was repeatedly ignored by all of the parties involved, from the sales dealer to the finances representative and finally their own title people, who I was told does his sort of thing all time. The title person stated the WA has a rapid title service which can be done within 24 hours. However, the finance representative stated that they needed some additional information, which could be faxed/emailed or mail in at any time to prove that Oregon is my permanent residence. The finance person made it sound like it was no big deal and, again I was not taken seriously about the title requirement, making me feel inferior. It appears nothing was done to speed up the process of getting the title transferred quick as they had promised in the begin of my sales transaction. Yesterday, I provided them with the last bit of information noting my residency and again was told the I didn't require a title to completely register my Jeep in Oregon. I was about to leave in the morning, when I contacted Mr. Micheals and Dan S. (these Tom Matson's employees where the ones who were helping) and asked them to contact Northeast Portland DMV office to verify that a title wasn't needed. He never call me back, I had to call him, at least 3 times before Tom Matson's employees confirmed what I had been telling from the very beginning. In order to get a out of state vehicle register in Oregon, (when purchase without a lien) requires a title. This is when Tom Matson's employees exceeded negligence in customer service and outdid themselves with discriminatory treatment. When I told Brian Micheals that I feel they have been neglectful due to my being a female there was absolute silence. He did not even try to offer an apology for making me feel that way. This has been the most unpleasant business transaction I have ever been involved in and their treatment continued to be unfair, dismissive and their attitude changed even further for the worst. At this time, I would like compensation of a rebate of $1000.00, my registration and title paid for and a possible airline ticket, as I am a traveling nurse, in case I have to return back to Oregon to finalize my Jeep transaction with Tom Matson employee. More

Enjoyed working with Terri on the purchase of our new Sonota. She had great product knowledge and she clearly enjoyed selling a car she herself liked. Terri was friendly, prompt and she quickly develop Sonota. She had great product knowledge and she clearly enjoyed selling a car she herself liked. Terri was friendly, prompt and she quickly developed a good sense of who we were and what we were looking to purchase. She worked hard to make the experience enjoyable and was honest in all aspects of the transaction. The Sonota has been great so far and it is exactly what we were looking to buy. We would definately purchase from this dealer again. More

Was charged $118 to simply look at our car. Jessica has been rude each time we have spoken to her. She didn't care that we had no way to get home. She didn't offer to phone a cab or anything. When we did been rude each time we have spoken to her. She didn't care that we had no way to get home. She didn't offer to phone a cab or anything. When we did get a call about the car the part is a $35 part and the total cost of the servicing will be over $400!! More

Terrible experience!!! They lie and con you into a sale that you don't agree to!! Was told the only way they could get me financed was with dealer Gap (795.00) and an extended service contract of close to that you don't agree to!! Was told the only way they could get me financed was with dealer Gap (795.00) and an extended service contract of close to $3000. Won't negoiate on negotiable doc fees either! I contacted the lender they financed with and was confirmed that this is an illegal practice-stating they could only get financing with gap n service contract. Was also told we'd get a $500 gas card and the renegged on that as well! I am currently filing a claim with the attorney generals office! More

We had a great experience from our phone call to the complete sale. We love our new Hyundai Elanta. Andy was great and we will recomend him to our friends. complete sale. We love our new Hyundai Elanta. Andy was great and we will recomend him to our friends. More

I have purchased three vehicles in the past 10 yrs from here, Awesome staff,knowledgeable, Pricing was spot on. When I purchased my newest vehicle, a 2007 Dodge Nitro, I was fully introduced to all its fea here, Awesome staff,knowledgeable, Pricing was spot on. When I purchased my newest vehicle, a 2007 Dodge Nitro, I was fully introduced to all its features, the Sirius Satelite package that it came with and the salesman Charlie had excellent product knowledge. Nothing like going down the street with a new vehicle and people asking what I was driving and where I got it. I left completely satisfied! Also, since I did purchase a new vehicle, it of course had recalls as any new model will, but the service dept was spot on with time it would take, and solved any and all issues as a first time factory model. Thanks for everything, We will be BACK! More

I am here to let you know that my experience with the Huyndai branch of Tom Matson in Auburn was not what I expected.. I am a first time buyer of a brand new car. I only purchase used vehicles. I came Huyndai branch of Tom Matson in Auburn was not what I expected.. I am a first time buyer of a brand new car. I only purchase used vehicles. I came in to view a specific type of car at the main showroom and was curious about the Sante Fe .. The direction and lack of pressure that I thought I would be going through was unexpected. I was made to feel comfortable and take my time to view and test drive the cars that I might be interested in with ease. The sales staff,namely Andrew Carlino,was very informed and gave me much to think about by answered my questions to educate me on the styles and what might be the best fit for me. I appreciated the calmness he showed me to put me at ease and gave me a very favorable experience .. I would recommend anyone that is interested in purchasing a vehicle from Huyndai in Auburn, to go and deal with any of the sales staff there. I give it my stamp of approval for great service and enjoy a relaxed experience.. More

Phone conversations were professional, friendly and especially honest as to price and availability of the car I wanted. There was no bait and switch that I experienced at other dealers to get you in th especially honest as to price and availability of the car I wanted. There was no bait and switch that I experienced at other dealers to get you in the dealership. More

I chose Tom Matson Hyundia beause of a phone conversation with Teri Sweeton. She seemed honest and friendly.End result was I bought my Santa Fe from Tom Matson.Follow up with her and the service department h with Teri Sweeton. She seemed honest and friendly.End result was I bought my Santa Fe from Tom Matson.Follow up with her and the service department has been great. More

Getting your car serviced is never a fun experience. It's painful. While there was nothing special about the work done on my mother's car, although they did a fine job, the reason I am writing one of my only painful. While there was nothing special about the work done on my mother's car, although they did a fine job, the reason I am writing one of my only online reviews is because of their shuttle driver. I believe his name was Daniel, and he treated my elderly mother with such grace and kindness, it was so appreciated. It is because they have people like this young man that I will be back and I will recommend this dealer to others. Other dealers should take a lesson from the respect which was shown to her. Thank you, kind sir! More