Bud Clary Auburn Chrysler Dodge Jeep Ram

Was charged $118 to simply look at our car. Jessica has been rude each time we have spoken to her. She didn't care that we had no way to get home. She didn't offer to phone a cab or anything. When we did been rude each time we have spoken to her. She didn't care that we had no way to get home. She didn't offer to phone a cab or anything. When we did get a call about the car the part is a $35 part and the total cost of the servicing will be over $400!! More

Terrible experience!!! They lie and con you into a sale that you don't agree to!! Was told the only way they could get me financed was with dealer Gap (795.00) and an extended service contract of close to that you don't agree to!! Was told the only way they could get me financed was with dealer Gap (795.00) and an extended service contract of close to $3000. Won't negoiate on negotiable doc fees either! I contacted the lender they financed with and was confirmed that this is an illegal practice-stating they could only get financing with gap n service contract. Was also told we'd get a $500 gas card and the renegged on that as well! I am currently filing a claim with the attorney generals office! More

We had a great experience from our phone call to the complete sale. We love our new Hyundai Elanta. Andy was great and we will recomend him to our friends. complete sale. We love our new Hyundai Elanta. Andy was great and we will recomend him to our friends. More

I have purchased three vehicles in the past 10 yrs from here, Awesome staff,knowledgeable, Pricing was spot on. When I purchased my newest vehicle, a 2007 Dodge Nitro, I was fully introduced to all its fea here, Awesome staff,knowledgeable, Pricing was spot on. When I purchased my newest vehicle, a 2007 Dodge Nitro, I was fully introduced to all its features, the Sirius Satelite package that it came with and the salesman Charlie had excellent product knowledge. Nothing like going down the street with a new vehicle and people asking what I was driving and where I got it. I left completely satisfied! Also, since I did purchase a new vehicle, it of course had recalls as any new model will, but the service dept was spot on with time it would take, and solved any and all issues as a first time factory model. Thanks for everything, We will be BACK! More

I am here to let you know that my experience with the Huyndai branch of Tom Matson in Auburn was not what I expected.. I am a first time buyer of a brand new car. I only purchase used vehicles. I came Huyndai branch of Tom Matson in Auburn was not what I expected.. I am a first time buyer of a brand new car. I only purchase used vehicles. I came in to view a specific type of car at the main showroom and was curious about the Sante Fe .. The direction and lack of pressure that I thought I would be going through was unexpected. I was made to feel comfortable and take my time to view and test drive the cars that I might be interested in with ease. The sales staff,namely Andrew Carlino,was very informed and gave me much to think about by answered my questions to educate me on the styles and what might be the best fit for me. I appreciated the calmness he showed me to put me at ease and gave me a very favorable experience .. I would recommend anyone that is interested in purchasing a vehicle from Huyndai in Auburn, to go and deal with any of the sales staff there. I give it my stamp of approval for great service and enjoy a relaxed experience.. More

Phone conversations were professional, friendly and especially honest as to price and availability of the car I wanted. There was no bait and switch that I experienced at other dealers to get you in th especially honest as to price and availability of the car I wanted. There was no bait and switch that I experienced at other dealers to get you in the dealership. More

I chose Tom Matson Hyundia beause of a phone conversation with Teri Sweeton. She seemed honest and friendly.End result was I bought my Santa Fe from Tom Matson.Follow up with her and the service department h with Teri Sweeton. She seemed honest and friendly.End result was I bought my Santa Fe from Tom Matson.Follow up with her and the service department has been great. More

Getting your car serviced is never a fun experience. It's painful. While there was nothing special about the work done on my mother's car, although they did a fine job, the reason I am writing one of my only painful. While there was nothing special about the work done on my mother's car, although they did a fine job, the reason I am writing one of my only online reviews is because of their shuttle driver. I believe his name was Daniel, and he treated my elderly mother with such grace and kindness, it was so appreciated. It is because they have people like this young man that I will be back and I will recommend this dealer to others. Other dealers should take a lesson from the respect which was shown to her. Thank you, kind sir! More

Horrible experience. Both myself and my family have bought several vehicles from this dealership and their customer service has definitely gone way downhill. The salesman never even tried to sell us th bought several vehicles from this dealership and their customer service has definitely gone way downhill. The salesman never even tried to sell us the car.. just handed us the keys and told us not to be gone long. We were buying a brand new vehicle and someone actually telling us about the features of the car would have been appreciated. Our sales person would be in mid conversation and leave us to talk to other people.They gave us the run around the entire time. We had a good several thousand dollar down payment and they continued to nickle and dime and trying to get us to put more and more down. In research I found they were charging us more for a base model SUV that you could find at other local lots with the "limited" options. Because we went in on a Sunday they told us to put a check down to hold the vehicle and they would get back to us the next day with the bank approval.. We ended up calling them at the end of the business day to tell them we were coming to get our check and no longer willing to do business with them anymore. I will not be returning to this dealership. More

Brought my Jeep Cherokee in for an oil change and serpentine belt replacement. They did the job but "forgot" to put the oil filler cap back on. I found this out myself after I had picked up my vehi serpentine belt replacement. They did the job but "forgot" to put the oil filler cap back on. I found this out myself after I had picked up my vehicle. I complained in person and in writing but got no response other than a verbal "sorry about that" [read: "oops"] If I want this level of service I don't need to pay dealership prices to find it. I won't be going back to Matson Dodge anytime soon. More