Bud Clary Auburn Chrysler Dodge Jeep Ram

Picture a sleaziest car salesman, then multiply it by 10, and you still will be surprised. God, it was truly horrible. To the point that a young trainee there apologized (when we were 1 on 1) a few times for and you still will be surprised. God, it was truly horrible. To the point that a young trainee there apologized (when we were 1 on 1) a few times for his “professional mentor” Darryl. Stay away from this place, at least until Darryl is there, unless you enjoy a guy with IQ of a squirrel playing “I know it all” in front of you. Just to clarify, I am a mid-age IT professional making $160K per year, and I came there to buy a brand new $50K SUV for cash. More

Sales people are great. But, somebody thinks the service dept is a gold mine and that customers are stupid and will put up with anything. Why would anyone want to pay double for service, really. Slipshod dept is a gold mine and that customers are stupid and will put up with anything. Why would anyone want to pay double for service, really. Slipshod work and excessively expensive both in parts and labor. I checked around and found on average Matson charges nearly double for parts. I wont be serviced there ever again. More

I have purchased two vehicles through Daniel Schneider. I have been extremely pleased with dealing with Daniel. He is professional,not pushy, answers all of your questions and overall is a great person to de have been extremely pleased with dealing with Daniel. He is professional,not pushy, answers all of your questions and overall is a great person to deal with. We recently purchased a new car through Daniel and my wife and myself could not be more pleased. I would HIGHLY recommend, to all of my friends, if they are looking for a new or used car to contact Daniel. More

horrible customer service, horrible workers, liars, clowns. They do their work illegal, lie to the bank about my income . i would never reccoment this dealership to none! RUN!! They are being so rude, clowns. They do their work illegal, lie to the bank about my income . i would never reccoment this dealership to none! RUN!! They are being so rude, after we signed all papers, and they didn't want to talk to us at all! More

The sales person (Darryl) and the person that got the loan for me (Danny) both went above and beyond so that I was able to get the car. Moving back to the States from living abroad for a couple years my loan for me (Danny) both went above and beyond so that I was able to get the car. Moving back to the States from living abroad for a couple years my credit rating was zero, to a point that they questioned my SSN. Not only was I able to get the car that I wanted, they gave me very good advice for in the future if I would be wanting another car. Danny absolutely went to battle with the loan company and got me 3,6% APR for the entire period. Coming from not being known and zero credit rating to getting this deal, I'd definitely say they have earned my (future) business. More

I'm a female of Latin decent who lives in Oregon. My life partner is a DOD contract worker, in direct support of our troops for the past 5 years in Afghanistan and Africa. I purchased a 2007 Jeep Wrang life partner is a DOD contract worker, in direct support of our troops for the past 5 years in Afghanistan and Africa. I purchased a 2007 Jeep Wrangler from Tom Matson Dodge, Auburn, WA, with cashier's cash on the amount $19,000.00 on 4/16/2012. From the very beginning of my purchase I was not taken seriously, I believe this was primarily do to my being female and of Latin origin. I have encountered these situation in the past, and have felt very uncomfortable. I am hoping the BBB will help me with this situation because I am tired of discriminatory practices and help to once again embolden my consumer confidence. I had researched this with the Oregon DMV on my own. I was made like a uneducated female, I told the dealer and finances reps that I would need to have the title in order to register and title the car in Oregon. This statement was repeatedly ignored by all of the parties involved, from the sales dealer to the finances representative and finally their own title people, who I was told does his sort of thing all time. The title person stated the WA has a rapid title service which can be done within 24 hours. However, the finance representative stated that they needed some additional information, which could be faxed/emailed or mail in at any time to prove that Oregon is my permanent residence. The finance person made it sound like it was no big deal and, again I was not taken seriously about the title requirement, making me feel inferior. It appears nothing was done to speed up the process of getting the title transferred quick as they had promised in the begin of my sales transaction. Yesterday, I provided them with the last bit of information noting my residency and again was told the I didn't require a title to completely register my Jeep in Oregon. I was about to leave in the morning, when I contacted Mr. Micheals and Dan S. (these Tom Matson's employees where the ones who were helping) and asked them to contact Northeast Portland DMV office to verify that a title wasn't needed. He never call me back, I had to call him, at least 3 times before Tom Matson's employees confirmed what I had been telling from the very beginning. In order to get a out of state vehicle register in Oregon, (when purchase without a lien) requires a title. This is when Tom Matson's employees exceeded negligence in customer service and outdid themselves with discriminatory treatment. When I told Brian Micheals that I feel they have been neglectful due to my being a female there was absolute silence. He did not even try to offer an apology for making me feel that way. This has been the most unpleasant business transaction I have ever been involved in and their treatment continued to be unfair, dismissive and their attitude changed even further for the worst. At this time, I would like compensation of a rebate of $1000.00, my registration and title paid for and a possible airline ticket, as I am a traveling nurse, in case I have to return back to Oregon to finalize my Jeep transaction with Tom Matson employee. More

Enjoyed working with Terri on the purchase of our new Sonota. She had great product knowledge and she clearly enjoyed selling a car she herself liked. Terri was friendly, prompt and she quickly develop Sonota. She had great product knowledge and she clearly enjoyed selling a car she herself liked. Terri was friendly, prompt and she quickly developed a good sense of who we were and what we were looking to purchase. She worked hard to make the experience enjoyable and was honest in all aspects of the transaction. The Sonota has been great so far and it is exactly what we were looking to buy. We would definately purchase from this dealer again. More

Was charged $118 to simply look at our car. Jessica has been rude each time we have spoken to her. She didn't care that we had no way to get home. She didn't offer to phone a cab or anything. When we did been rude each time we have spoken to her. She didn't care that we had no way to get home. She didn't offer to phone a cab or anything. When we did get a call about the car the part is a $35 part and the total cost of the servicing will be over $400!! More

Terrible experience!!! They lie and con you into a sale that you don't agree to!! Was told the only way they could get me financed was with dealer Gap (795.00) and an extended service contract of close to that you don't agree to!! Was told the only way they could get me financed was with dealer Gap (795.00) and an extended service contract of close to $3000. Won't negoiate on negotiable doc fees either! I contacted the lender they financed with and was confirmed that this is an illegal practice-stating they could only get financing with gap n service contract. Was also told we'd get a $500 gas card and the renegged on that as well! I am currently filing a claim with the attorney generals office! More

We had a great experience from our phone call to the complete sale. We love our new Hyundai Elanta. Andy was great and we will recomend him to our friends. complete sale. We love our new Hyundai Elanta. Andy was great and we will recomend him to our friends. More