Bud Clary Auburn Chrysler Dodge Jeep Ram

3 year customer won't be back again! Had my Elantra towed here when it wouldn't start. They were able to get it started again, couldn't determine exact problem and recommended a laundry Had my Elantra towed here when it wouldn't start. They were able to get it started again, couldn't determine exact problem and recommended a laundry list of unnecessary services totally over $1300. Implied that the cause was due to animal's chewing on my wires exposing them and poor maintenance record and assumed that if I hadn't had a service done with them it had never been done. A second opinion at another service center found no evidence of animal chewing or exposed wires and found some of the recommended services to be unnecessary at this time. I have happily had my Elantra serviced with Tom Matson for 3 years (since moving to the area) and am not sure what has changed besides some of the staff, but I will not be back. More

Best Service Department! I have work done on my Jeep Liberty at 7 different locations in the U.S. and Canada with 6 of them not on my top list of repair mechanics. Tom Matson I have work done on my Jeep Liberty at 7 different locations in the U.S. and Canada with 6 of them not on my top list of repair mechanics. Tom Matson Chrysler is the first dealership that surpassed all the others by their honesty, integrity, and workmanship. Today was the first time that I was taken into the workshop with the Erick to review my Jeep Liberty with Cecil. Cecil was awesome. He went over all the questions I had concerning a leak and was a total gentleman. Excellent job! I would recommend Tom Matson Chrysler to everyone, especially to those who are apprehensive about taking their vehicle to a Dealership. More

First Time Service Customer We had to have our 2007 Jeep Wrangler Unlimited towed in to the service department after hours. When Peter called me the next day he could have done a We had to have our 2007 Jeep Wrangler Unlimited towed in to the service department after hours. When Peter called me the next day he could have done a much better job of communication through the process of getting things fixed. When I came to pick up our Jeep. Peter was not available. So I never got to meet the person I talked to on the phone. A very nice person Tom helped us by going over our service invoice with us and helping us get checked out. The work performed was great and all problems were fixed. And the cost of repairs were less than I expected. So overall our experience with the service department were positive Karl More

Service Dept always great Brought my 2010 PT Cruiser in for front end noise. New front wheel bearings drivers side and other suspension parts on a car with 29000 miles did not Brought my 2010 PT Cruiser in for front end noise. New front wheel bearings drivers side and other suspension parts on a car with 29000 miles did not make me happy. I have extended warranty that covered most of the cost and a rental car. They kept me informed through the whole process and the problem was fixed. If the passenger side bearing decides to go, hopefully its before the warranty runs out. I get all my oil changes and work done here. More

Bad Experience This is our 3rd vehicle we have bought or leased from Tom Matson. When we were purchasing the vehicle we asked for different tires and wheels, runnin This is our 3rd vehicle we have bought or leased from Tom Matson. When we were purchasing the vehicle we asked for different tires and wheels, running boards and a tonneau cover. We were very specific with the sales person that we would be using the vehicle to haul a fifth wheel and that we wanted the tonneau cover that would accommodate this. The only tonneau cover that will accommodate this is the Mopar (dealer) cover. My husband took the vehicle to Tom Matson for two days to have the accessories put on the vehicle. Total joke. Tires/wheels - WRONG. Running boards - WRONG. Tonneau cover - you guessed it WRONG! In order to put the new tires/wheels on Les Schwab had to put a lift kit in. Getting the idea here - NOT DONE. My husband came home and had to do the wheel alignment AFTER we got the right tires/wheels put on. We still don't have the paperwork from Les Schwab on the new tires/wheels. We went into the dealership and talked to Brian. Customer service - nonexistent. We paid over $70,000 for a vehicle and you would think we purchased a smart car. My lease on my 2013 Grande Cherokee is up in January 2016. If Tom Matson would have treated us right, we would be back in there for a fourth time. I can tell you that is not going to happen. When talking to Brian he said my future business was not to be used with the truck debacle....really? I work in customer service and sometimes it's about asking yourself if a $500 difference is really worth losing future business over or us sending references because we had a great experience. Bad on you Tom Matson, you can be sure we will not be back - you must realize you are not the only dealer in town selling your product. More

Impressive group of people, A+++ Service Once again your service department rescued me; I had a narrow window between my sales calls and they were able to accommodate and get me back on the Once again your service department rescued me; I had a narrow window between my sales calls and they were able to accommodate and get me back on the road in time for my next appointment. While I was waiting I thought I would check out the new line up in the Mopar division and as always Dan Schneider was there to answer all my questions and explain the differences to me in layman's terms so I could understand. Thank you all, my hats off to you! More

good job Bill helped us out a lot. We had to come in for engine light coming on for 2nd time. They checked everything again and could not find anything. Did sa Bill helped us out a lot. We had to come in for engine light coming on for 2nd time. They checked everything again and could not find anything. Did say maybe fuel pump but recommend not changing it due to the fact they did not know for sure. I appreciate the fact that you can go somewhere and you are not forced to something when the company does nit know for sure. That is a respectable company and a employee. Good job.?? More

Amazing Experience ! The whole buying experience was great !! Yes, like always, it took awhile, but not once did I catch myself looking at my watch. John , our sales perso The whole buying experience was great !! Yes, like always, it took awhile, but not once did I catch myself looking at my watch. John , our sales person, and Bob in finance, were wonderful .. We ended up buying a Jeep Grand Cherokee with everything we had on our wish list .. We will highly reccomend Tom Matson dealership to everyone... Thanks Again John and Bob !! More

Dodge deal We had a great experience w/ our salesman Darryl. He worked extra hard to help us get into a new car and made us feel very comfortable and informed ab We had a great experience w/ our salesman Darryl. He worked extra hard to help us get into a new car and made us feel very comfortable and informed about our options. Enviornment was friendly and clean. Matter of fact this was the only dealership we had gone to where there was a kiddie corner, my daughter loved it. We really appreciated Darryl's hard work and determination. More

Oil Change and Tire Rotation Such a friendly service. I really appreciate Justin. He got me In and there was not a long wait and I thank You for making my Visit to Dodge In Auburn Such a friendly service. I really appreciate Justin. He got me In and there was not a long wait and I thank You for making my Visit to Dodge In Auburn Good. More