Bud Clary Auburn Chrysler Dodge Jeep Ram

Excellent customer service! The wires in my car were chewed by a mouse so I brought my car to the repair department at Tom Matson Hyundai. James in the Hyundai service department The wires in my car were chewed by a mouse so I brought my car to the repair department at Tom Matson Hyundai. James in the Hyundai service department provided some of the best customer service I have ever come across! He went above and beyond what he had to do. He explored many different options for me, making calls and helping with my insurance company. He kept me updated to what was happening with my car and was professional, upbeat and friendly with every interaction. I was also very satisfied with the repair to my vehicle but the exemplary customer service I received from James is the reason I will think of Tom Matson Hyundai for all future car needs. More

Love their Service Department! We were completely satisfied with the Service Department at Tom Matson! They were very professional, very efficient, their service was fast and their We were completely satisfied with the Service Department at Tom Matson! They were very professional, very efficient, their service was fast and their cost was normal. We are so happy to finally of found a dealership that we can trust! When it comes time to trade in our vehicles, we know where we will be shopping! More

Service department When I called to get my 300 in for a recall, I was put on the schedule the next day. This kind of service is what keeps me coming back. I am treated w When I called to get my 300 in for a recall, I was put on the schedule the next day. This kind of service is what keeps me coming back. I am treated with respect and that is very important to me. I take my car in for regular service and I am always astonished at how nice the staff is. Truly nice people. More

Poor Service Very disapointed in the service department. Didn't call when promised, didn't return calls or messages. Failed to complete service requested. Failed Very disapointed in the service department. Didn't call when promised, didn't return calls or messages. Failed to complete service requested. Failed to clean carpets as requested per protection package I had purchased. When asked to adjust passenger door so it closed properly, service tech rolled down the window and said "See, it works fine with the window down." Just what I want to do, roll the window down each time I want to close the door. More

Service of gold...at least in cost i had an issue with a tail light. The fix was to replace the tail light assembly. Labor alone was $250 for a job I had to fix when I got home. The lig i had an issue with a tail light. The fix was to replace the tail light assembly. Labor alone was $250 for a job I had to fix when I got home. The light wasn't seated in the turn signal as it turned out...something any decent mechanic would have checked before releasing the car. It took me 10 minutes to redo the job which they charged me 2 hours for. Buyer beware! More

New 2015 Ram 1500 crew cab big horn Sam was a great sales man. Not too pushy, and he worked hard to get me into the truck I wanted at a price below invoice. I spent ~ 5 hours negotia Sam was a great sales man. Not too pushy, and he worked hard to get me into the truck I wanted at a price below invoice. I spent ~ 5 hours negotiating and test driving on a Saturday afternoon/evening. We came to an agreement where nobody was getting a bad deal. I am thoroughly pleased with the staff and the quality of the vehicle. More

Headliner did not fit properly. Weird service problem with headliner. Everyone in service department looked at problem and all came away with same answer. Headliner had to be repla Weird service problem with headliner. Everyone in service department looked at problem and all came away with same answer. Headliner had to be replaced. I have never experienced such courtesy or professionalism anywhere else before. More

Standard oil change but always much more at Tom Matson! Going to Tom Matson is unlike any other car experience. From the showroom floor to the parts and service department the focus is on the customer. Ev Going to Tom Matson is unlike any other car experience. From the showroom floor to the parts and service department the focus is on the customer. Everyone is knowledgeable, helpful and working to get you in, the job done and happily on your way. I've got 175,500 miles on my 2003 Jeep Liberty and when it's time to buy new I'll head to Tom Matson and conduct my business. Great service, clean facility and a friendly professional team from the top down. Thank you! James X. De Donato More

NO SOULS so tried to get you to sign a deal and promise you a lower payment but then screw you in the end because you signed the other deal don't believe thema so tried to get you to sign a deal and promise you a lower payment but then screw you in the end because you signed the other deal don't believe themalso if you're wanting a call back good luck that's not in their vocabulary they don't do that. Brian Atkins was the only person to tell the truth and give a crap about you. Wish he would work some were else so we could do Bussiness with him again. More

Great customer service!! I took my Jeep Patriot for a oil change in the express line it took less than 20min to be ready and they guy even give me a discount because last time I took my Jeep Patriot for a oil change in the express line it took less than 20min to be ready and they guy even give me a discount because last time we came I waited too long. Great customer services!! More