Bud Clary Auburn Chrysler Dodge Jeep Ram

Disappointed Came in for my first oil change on my 200c. I was told you don't honor the coupons you emailed me. You don't wash or vacuum cars any more. You told me Came in for my first oil change on my 200c. I was told you don't honor the coupons you emailed me. You don't wash or vacuum cars any more. You told me my tires should be rotated, but that would cost $20, but you didn't rotate them, you just told me to come back in another 1,000 miles and have it done Very disappointed in my experience More

Great Customer Service! Everyone at the service department was friendly and knowledgable. They always call prior to doing any additional work on your vehicle, with a pretty a Everyone at the service department was friendly and knowledgable. They always call prior to doing any additional work on your vehicle, with a pretty accurate price quote. They could use more courtesy/loaner vehicles, but overall great service. More

They do anything to get you to sign apparently STAY AWAY from these crooks. They tell you one thing just to get you to sign the papers but when it comes to get your rebate they say too bad. Do your STAY AWAY from these crooks. They tell you one thing just to get you to sign the papers but when it comes to get your rebate they say too bad. Do yourself a favor and go to another dealership! More

excellent customer service!!! I gave a 5 Star because they had excellent customer service and Rory had us drive away with a brand new vehicle. Bob W. Would do everything also to he I gave a 5 Star because they had excellent customer service and Rory had us drive away with a brand new vehicle. Bob W. Would do everything also to help save you money. ???? More

Excellent customer service! The wires in my car were chewed by a mouse so I brought my car to the repair department at Tom Matson Hyundai. James in the Hyundai service department The wires in my car were chewed by a mouse so I brought my car to the repair department at Tom Matson Hyundai. James in the Hyundai service department provided some of the best customer service I have ever come across! He went above and beyond what he had to do. He explored many different options for me, making calls and helping with my insurance company. He kept me updated to what was happening with my car and was professional, upbeat and friendly with every interaction. I was also very satisfied with the repair to my vehicle but the exemplary customer service I received from James is the reason I will think of Tom Matson Hyundai for all future car needs. More

Love their Service Department! We were completely satisfied with the Service Department at Tom Matson! They were very professional, very efficient, their service was fast and their We were completely satisfied with the Service Department at Tom Matson! They were very professional, very efficient, their service was fast and their cost was normal. We are so happy to finally of found a dealership that we can trust! When it comes time to trade in our vehicles, we know where we will be shopping! More

Service department When I called to get my 300 in for a recall, I was put on the schedule the next day. This kind of service is what keeps me coming back. I am treated w When I called to get my 300 in for a recall, I was put on the schedule the next day. This kind of service is what keeps me coming back. I am treated with respect and that is very important to me. I take my car in for regular service and I am always astonished at how nice the staff is. Truly nice people. More

Poor Service Very disapointed in the service department. Didn't call when promised, didn't return calls or messages. Failed to complete service requested. Failed Very disapointed in the service department. Didn't call when promised, didn't return calls or messages. Failed to complete service requested. Failed to clean carpets as requested per protection package I had purchased. When asked to adjust passenger door so it closed properly, service tech rolled down the window and said "See, it works fine with the window down." Just what I want to do, roll the window down each time I want to close the door. More

Service of gold...at least in cost i had an issue with a tail light. The fix was to replace the tail light assembly. Labor alone was $250 for a job I had to fix when I got home. The lig i had an issue with a tail light. The fix was to replace the tail light assembly. Labor alone was $250 for a job I had to fix when I got home. The light wasn't seated in the turn signal as it turned out...something any decent mechanic would have checked before releasing the car. It took me 10 minutes to redo the job which they charged me 2 hours for. Buyer beware! More