Bud Clary Auburn Chrysler Dodge Jeep Ram

Poor Service Very disapointed in the service department. Didn't call when promised, didn't return calls or messages. Failed to complete service requested. Failed Very disapointed in the service department. Didn't call when promised, didn't return calls or messages. Failed to complete service requested. Failed to clean carpets as requested per protection package I had purchased. When asked to adjust passenger door so it closed properly, service tech rolled down the window and said "See, it works fine with the window down." Just what I want to do, roll the window down each time I want to close the door. More

Service of gold...at least in cost i had an issue with a tail light. The fix was to replace the tail light assembly. Labor alone was $250 for a job I had to fix when I got home. The lig i had an issue with a tail light. The fix was to replace the tail light assembly. Labor alone was $250 for a job I had to fix when I got home. The light wasn't seated in the turn signal as it turned out...something any decent mechanic would have checked before releasing the car. It took me 10 minutes to redo the job which they charged me 2 hours for. Buyer beware! More

New 2015 Ram 1500 crew cab big horn Sam was a great sales man. Not too pushy, and he worked hard to get me into the truck I wanted at a price below invoice. I spent ~ 5 hours negotia Sam was a great sales man. Not too pushy, and he worked hard to get me into the truck I wanted at a price below invoice. I spent ~ 5 hours negotiating and test driving on a Saturday afternoon/evening. We came to an agreement where nobody was getting a bad deal. I am thoroughly pleased with the staff and the quality of the vehicle. More

Headliner did not fit properly. Weird service problem with headliner. Everyone in service department looked at problem and all came away with same answer. Headliner had to be repla Weird service problem with headliner. Everyone in service department looked at problem and all came away with same answer. Headliner had to be replaced. I have never experienced such courtesy or professionalism anywhere else before. More

Standard oil change but always much more at Tom Matson! Going to Tom Matson is unlike any other car experience. From the showroom floor to the parts and service department the focus is on the customer. Ev Going to Tom Matson is unlike any other car experience. From the showroom floor to the parts and service department the focus is on the customer. Everyone is knowledgeable, helpful and working to get you in, the job done and happily on your way. I've got 175,500 miles on my 2003 Jeep Liberty and when it's time to buy new I'll head to Tom Matson and conduct my business. Great service, clean facility and a friendly professional team from the top down. Thank you! James X. De Donato More

NO SOULS so tried to get you to sign a deal and promise you a lower payment but then screw you in the end because you signed the other deal don't believe thema so tried to get you to sign a deal and promise you a lower payment but then screw you in the end because you signed the other deal don't believe themalso if you're wanting a call back good luck that's not in their vocabulary they don't do that. Brian Atkins was the only person to tell the truth and give a crap about you. Wish he would work some were else so we could do Bussiness with him again. More

Great customer service!! I took my Jeep Patriot for a oil change in the express line it took less than 20min to be ready and they guy even give me a discount because last time I took my Jeep Patriot for a oil change in the express line it took less than 20min to be ready and they guy even give me a discount because last time we came I waited too long. Great customer services!! More

3 year customer won't be back again! Had my Elantra towed here when it wouldn't start. They were able to get it started again, couldn't determine exact problem and recommended a laundry Had my Elantra towed here when it wouldn't start. They were able to get it started again, couldn't determine exact problem and recommended a laundry list of unnecessary services totally over $1300. Implied that the cause was due to animal's chewing on my wires exposing them and poor maintenance record and assumed that if I hadn't had a service done with them it had never been done. A second opinion at another service center found no evidence of animal chewing or exposed wires and found some of the recommended services to be unnecessary at this time. I have happily had my Elantra serviced with Tom Matson for 3 years (since moving to the area) and am not sure what has changed besides some of the staff, but I will not be back. More

Best Service Department! I have work done on my Jeep Liberty at 7 different locations in the U.S. and Canada with 6 of them not on my top list of repair mechanics. Tom Matson I have work done on my Jeep Liberty at 7 different locations in the U.S. and Canada with 6 of them not on my top list of repair mechanics. Tom Matson Chrysler is the first dealership that surpassed all the others by their honesty, integrity, and workmanship. Today was the first time that I was taken into the workshop with the Erick to review my Jeep Liberty with Cecil. Cecil was awesome. He went over all the questions I had concerning a leak and was a total gentleman. Excellent job! I would recommend Tom Matson Chrysler to everyone, especially to those who are apprehensive about taking their vehicle to a Dealership. More

First Time Service Customer We had to have our 2007 Jeep Wrangler Unlimited towed in to the service department after hours. When Peter called me the next day he could have done a We had to have our 2007 Jeep Wrangler Unlimited towed in to the service department after hours. When Peter called me the next day he could have done a much better job of communication through the process of getting things fixed. When I came to pick up our Jeep. Peter was not available. So I never got to meet the person I talked to on the phone. A very nice person Tom helped us by going over our service invoice with us and helping us get checked out. The work performed was great and all problems were fixed. And the cost of repairs were less than I expected. So overall our experience with the service department were positive Karl More