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Bud Clary Auburn Chrysler Dodge Jeep Ram

Auburn, WA

4.3
460 Reviews

2925 Auburn Way N

Auburn, WA

98002

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Showing 460 reviews

August 03, 2015

Good service , helpful and knowledgable staff that I am gaining confidence in as I continue to return for routine service and minor issues on my 2013 RAM. So far s More

by DD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Fernandez, Phil Stumpf, Chris Gehlen, Eric Bell
Aug 04, 2015 -

Bud Clary Auburn Chrysler Dodge Jeep Ram responded

Thank you for choosing to write a review about your sales experience at Tom Matson Chrysler Jeep Dodge Ram. We really appreciate that you took the time to leave us a positive review. We are delighted to hear that we could exceed your expectations. Thanks again for the Review and Welcome to the Tom Matson Family!

July 25, 2015

customer since 1994 and they screwed my 83 yr old mom. Had used vehicle for less then 2 weeks and had problems. Manager told us to bring it in and they would see what they could do. Brought it in and if wa More

by not happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vinny Russo
July 17, 2015

Very thorough check of my 'new' used vehicle Brought the car in for 100,000 mile maintenance and the mechanic also checked and found a few other repairs that I wasn't even aware of. Before any ad More

by pfluff
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Bell
Aug 04, 2015 -

Bud Clary Auburn Chrysler Dodge Jeep Ram responded

Thank you for your review. I am pleased to hear that our Service Department took such great care of you. Thanks again for your comments and review.

July 08, 2015

Daniel Schneider - The Best!!! We bought a Jeep Grand Cherokee from this dealership and had the pleasure of working with Daniel Schneider. Daniel was very patient with my wife and More

by Todd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Schneider
Jul 08, 2015 -

Bud Clary Auburn Chrysler Dodge Jeep Ram responded

Thank you for choosing to write a review about your sales experience at Tom Matson Chrysler Jeep Dodge Ram. We really appreciate that you took the time to leave us a positive review. We are delighted to hear that Dan Schneider exceed your expectations. Thanks again for the Review and Welcome to the Tom Matson Family!

June 30, 2015

Thieves These people sold me a 2009 Dodge Dakota that hadn't been through its safety check yet. Gave me a reasonable deal on it, and good trade value on my c More

by ragnar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vinny Russo
Jun 30, 2015 -

Bud Clary Auburn Chrysler Dodge Jeep Ram responded

We are sorry to hear about your experience here at Tom Matson. A safety check should have been done on your Dakota or the sales person should have told you that it has NOT been safety yet. As for the USAA pricing, it says on your certificate that you must bring in your certificate and USAA number. This is how we vitrify that you are a USAA member and your certificate has the pricing on it already. There is no negotiation with USAA pricing. Once again I am sorry to hear about your experience.

June 22, 2015

Disappointed Came in for my first oil change on my 200c. I was told you don't honor the coupons you emailed me. You don't wash or vacuum cars any more. You told me More

by K.Watson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Smith
Jun 23, 2015 -

Bud Clary Auburn Chrysler Dodge Jeep Ram responded

We are sorry to hear about your service experience here at Tom Matson. I will make sure that our Service Manager speaks to Ashley Smith, who you were working with. On behalf of Tom Matson I would like to apologize.

June 21, 2015

Great Customer Service! Everyone at the service department was friendly and knowledgable. They always call prior to doing any additional work on your vehicle, with a pretty a More

by I_sell_3DMascara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Fernandez, Ashley Smith
Jun 23, 2015 -

Bud Clary Auburn Chrysler Dodge Jeep Ram responded

Thank you for leaving us a positive service review. We do know that we could use some more loaner vehicles and are in the process of acquiring more. We love to hear our customers opinion's. Thanks again for your comments.

June 14, 2015

Excellent Customer Service and Warranty Repair I had my car serviced for Warranty repair. Eric was my Service Department representative and he was very professional and I had a pleasant experienc More

by beloved
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Bell
May 31, 2015

They do anything to get you to sign apparently STAY AWAY from these crooks. They tell you one thing just to get you to sign the papers but when it comes to get your rebate they say too bad. Do your More

by rasmussena
Recommend Dealer
No
Employees Worked With
Damion Muchow Tom McCreary, Bob Wuensch
Jun 02, 2015 -

Bud Clary Auburn Chrysler Dodge Jeep Ram responded

We are sorry to hear about your experience here at Tom Matson. I will make sure that our Manager speaks to the advisor you were working with. On behalf of Tom Matson I would like to apologize.

May 31, 2015

excellent customer service!!! I gave a 5 Star because they had excellent customer service and Rory had us drive away with a brand new vehicle. Bob W. Would do everything also to he More

by pajvitale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rory Siebert, Bob Wuensch
Jun 02, 2015 -

Bud Clary Auburn Chrysler Dodge Jeep Ram responded

Thank you for your positive Review. We appreciate you taking the time to leave us one. We are pleased to hear that you had a great experience here at Tom Matson Chrysler Jeep Dodge Ram. Make sure you visit our website at www.matsondodge.com for valuable service coupons. We look forward to seeing you again!

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