Bud Clary Auburn Chrysler Dodge Jeep Ram
Auburn, WA
Filter Reviews by Keyword
By Type
Showing 460 reviews
Good service , helpful and knowledgable staff that I am gaining confidence in as I continue to return for routine service and minor issues on my 2013 RAM. So far s , helpful and knowledgable staff that I am gaining confidence in as I continue to return for routine service and minor issues on my 2013 RAM. So far so good and I will return again. My caution reflects years of unfortunate experiences with various car dealer service departments. More
customer since 1994 and they screwed my 83 yr old mom. Had used vehicle for less then 2 weeks and had problems. Manager told us to bring it in and they would see what they could do. Brought it in and if wa Had used vehicle for less then 2 weeks and had problems. Manager told us to bring it in and they would see what they could do. Brought it in and if was the heater hose assembly and the cost would be $500. I guess that's what they meant by we'll se what we can do. The mechanic in Renton said that was waayyyy to much to pay, bring it to him. After telling service dept. that we would not be using their services his demeanour changed completely and he wanted the car out of there. We were ready to purchase a new truck from them but not now! We will be looking elsewhere. Was $500.00 really worth a sale on a $50,000 truck? Please don't tell me your sorry to hear this because obviously if you really were sorry you wouldn't have screwed an 83 year old long time customer. I hope you enjoyed it! More
Very thorough check of my 'new' used vehicle Brought the car in for 100,000 mile maintenance and the mechanic also checked and found a few other repairs that I wasn't even aware of. Before any ad Brought the car in for 100,000 mile maintenance and the mechanic also checked and found a few other repairs that I wasn't even aware of. Before any additional items were worked on, they called and let me know the issue and gave an estimate and a time frame. Needed more repairs than I anticipated, but I now feel confident I have a dependable car that will last another 100,000 miles. More
Daniel Schneider - The Best!!! We bought a Jeep Grand Cherokee from this dealership and had the pleasure of working with Daniel Schneider. Daniel was very patient with my wife and We bought a Jeep Grand Cherokee from this dealership and had the pleasure of working with Daniel Schneider. Daniel was very patient with my wife and family and helped us get into the deal that we wanted. He was very helpful when we picked the Jeep up as he patiently showed my wife everything that she needed to know. I wish that all salesman and people, in general, were as professional and caring as him. The world would be a better place. More
Thieves These people sold me a 2009 Dodge Dakota that hadn't been through its safety check yet. Gave me a reasonable deal on it, and good trade value on my c These people sold me a 2009 Dodge Dakota that hadn't been through its safety check yet. Gave me a reasonable deal on it, and good trade value on my cars. Great so far, right? Well, within a week, and before going 150 miles, the check engine light came on not once, but twice. The first time, they said maybe it had sit for a while, which given the remarkably low mileage, seemed likely. They replaced an injector and a spark plug while I waited for several hours. The next time was not so kind. Going in, and getting a service loaner was fine. Then I was called and notified the engine needed a new head. I was justifiably upset, and went into the dealership. I expected, and was initially told I would receive, full trade value for everything I'd put into the vehicle (which I paid for cash), including the extended warranty. I test drove a couple of vehicles, and decided I wanted a new Hyundai, with USAA member pricing. The salesman went to get the price, and came back, showing me a handwritten number, which was simply the sticker price. These people will try to steal from you. Don't trust them. If they tell you something, triple check it with outside sources. They are lying liars, and should be put out of business. Moreover, the salesman, Cash, tried to tell me that the price was just the USAA price plus tax...perhaps it was just a coincidence it was exactly the sticker price. Don't trust this man. More
Disappointed Came in for my first oil change on my 200c. I was told you don't honor the coupons you emailed me. You don't wash or vacuum cars any more. You told me Came in for my first oil change on my 200c. I was told you don't honor the coupons you emailed me. You don't wash or vacuum cars any more. You told me my tires should be rotated, but that would cost $20, but you didn't rotate them, you just told me to come back in another 1,000 miles and have it done Very disappointed in my experience More
Great Customer Service! Everyone at the service department was friendly and knowledgable. They always call prior to doing any additional work on your vehicle, with a pretty a Everyone at the service department was friendly and knowledgable. They always call prior to doing any additional work on your vehicle, with a pretty accurate price quote. They could use more courtesy/loaner vehicles, but overall great service. More
Excellent Customer Service and Warranty Repair I had my car serviced for Warranty repair. Eric was my Service Department representative and he was very professional and I had a pleasant experienc I had my car serviced for Warranty repair. Eric was my Service Department representative and he was very professional and I had a pleasant experience to get my repair done in a timely manner promised. I would recommend Tom Matson Service Department. More
They do anything to get you to sign apparently STAY AWAY from these crooks. They tell you one thing just to get you to sign the papers but when it comes to get your rebate they say too bad. Do your STAY AWAY from these crooks. They tell you one thing just to get you to sign the papers but when it comes to get your rebate they say too bad. Do yourself a favor and go to another dealership! More
excellent customer service!!! I gave a 5 Star because they had excellent customer service and Rory had us drive away with a brand new vehicle. Bob W. Would do everything also to he I gave a 5 Star because they had excellent customer service and Rory had us drive away with a brand new vehicle. Bob W. Would do everything also to help save you money. ???? More