Bud Clary Auburn Chrysler Dodge Jeep Ram

Excellent Dealer: Set an Appointment w/ Michael Sherman Everyone we dealt with at Tom Matson Chrysler Jeep Dodge were very warm, friendly, and knowledgeable. Our sales associate, Michael Sherman listened ca Everyone we dealt with at Tom Matson Chrysler Jeep Dodge were very warm, friendly, and knowledgeable. Our sales associate, Michael Sherman listened carefully to the options, wants, and concerns about the Dodge Journey we were interested in purchasing, Our final choice was a 2014 pre-owned dealer certified model that had a better option package for the value than the other new 2015 edition. All of questions and concerns were taken care of and we drove home in our new 2014 Dodge Journey. Great experience! More

Safety Recall From start to finish, this issue was taken care of professionally. When I arrived at the service department, I was greeted with a smile. Peter found From start to finish, this issue was taken care of professionally. When I arrived at the service department, I was greeted with a smile. Peter found my appointment and quickly checked me in. I had to leave the Jeep a bit longer than expected due to additional parts that were needed. Once the parts arrived, the repair was finished in no time at all. A very positive experience! More

recall and oil change It was easy to set up an appointment to have a recall taken care of and get an oil change. When I arrived, the rep couldn't find my appointment but p It was easy to set up an appointment to have a recall taken care of and get an oil change. When I arrived, the rep couldn't find my appointment but passed me over to Mark, who I had spoken to on the phone and he took care of it. The services were completed quickly. Another issue was found but Mark was able to include it with the recall so I'm just waiting for that part to come in. I really appreciated Mark's attention and help. He is professional, personable and knowledgeable. More

recall my experience at Tom Matson was good and done in a timely matter. There was a recall on my car and they fixed it quickly and oil change my experience at Tom Matson was good and done in a timely matter. There was a recall on my car and they fixed it quickly and oil change More

A Very Pleasurable Buying Experience My last car was purchased over 26 years ago...factory ordered through a fleet manager. So I was apprehensive about dealing with a retail "car salesma My last car was purchased over 26 years ago...factory ordered through a fleet manager. So I was apprehensive about dealing with a retail "car salesman" this time. I researched several local dealerships for a 2015 Dodge Grand Caravan SXT. Tom Matson Dodge had an "internet special" that offered the lowest price. Next I checked reviews on sales people. The name that kept coming up was Daniel Schneider. So, I made an appointment with him. Daniel lived up to all of the positive reviews I had read from his past customers! Even though the "internet special" was not a very profitable transaction for Tom Matson or Daniel, he never tried to "cross sell" me to a different vehicle! I purchased the "internet special" and Daniel made sure I received every additional discount and rebate I was eligible for. In the course of the transaction, Daniel and I also talked about families, grandchildren and flying. Daniel impresses me as a real and genuine person. I purchased the Grand Caravan 2 weeks ago and my wife and I love it. Daniel has sent me a thank you letter and called me from his personal cell phone, since then, to make sure we are happy with the car and to answer any questions we may have come up with. Top notch service from a true professional...a very pleasurable car buying experience! More

Buying a new car Professional service, a great place to buy a car! You get all the help & support from the company Highly recommended ***** Great cars high maintena Professional service, a great place to buy a car! You get all the help & support from the company Highly recommended ***** Great cars high maintenance on every car!!! More

Unusually pleasant experience I took my 2012 Ram 3500 in for a minor recall notice and a check engine light. Service Advisor Martin Casey checked me in and worked with me througho I took my 2012 Ram 3500 in for a minor recall notice and a check engine light. Service Advisor Martin Casey checked me in and worked with me throughout the service issue of my truck. The recall issue was easily and quickly addressed but the check engine light turned out to be a stickier issue. Martin Casey was able to explain to me in detail what the issue was with the engine light and had me meet with his diesel mechanic "Cecil" who clearly explained everything as well. Ultimately the check engine light turned into some minor warranty work that was also quickly addressed. I had my truck back the very next day. What made this experience different was working with Martin. Mr. Casey was very knowledgeable, friendly, and very easy to speak with and took the time to explain things. Very good qualities for a person to have in customer service, but in my experience, not very typical in this particular service industry. I will continue to have my cars serviced here with people like Mr. Casey working here! More

Check Engine Part Replacement, and Transmission realignment I would like to say that Tom Matson was great. Courteous, Quick, and Efficient. My only problem with this transaction comes from Chrysler. I bought I would like to say that Tom Matson was great. Courteous, Quick, and Efficient. My only problem with this transaction comes from Chrysler. I bought a 2013 Town and Country Van, which I love. However, there was a glitch in the computer system, that came from the factory. The Check Engine Light came on within the first month, and would no go off. Tom Matson knew about this and kept a replacement part on order, but it took over 2 years for Chrysler to devise a replacement part and send it to Tom Matson. Also, I complained about about the transmission. Chrysler notified Tom Matson of a computer realignment only 2 months ago, and now my Town and Country runs great. I love this car and am very happy, however 2 years to fix computer glitches in a Brand New Car is Unacceptable. More

Factory Recalls I had my truck serviced for 3 recalls. Tom Cerovsky was the service adviser. He was professional and a pleasant to deal with. Truck repairs were com I had my truck serviced for 3 recalls. Tom Cerovsky was the service adviser. He was professional and a pleasant to deal with. Truck repairs were completed early. I would recommend Tom Matson Service Department. More